REPAIR FAILURE

I have sent my ipod video in for a repair on some burnt out pixles and it is currently getting sent in the mail back to me and apple is claiming it had no problem, I would like to know what apple is going to do to resolve this issue, because i sent the ipod in and apple is just sending it back CLAIMING it is not broken. IT IS BROKEN AND THEY NEED TO TKE SOME RESPONSIBILTY AND FIX MY BRAND NEW IPOD VIDEO THAT I PAID $300 FOR, I AM A KID AND I WORKED MY BUTT OFF TO GET IT AND THEY WON'T FIX IT!!!!!!!!!!
Does anyone know what i can do about this??
Windows XP system Windows XP
Windows XP system Windows XP

Well I disagree they are not poorly constructed products; you just got a bad one. And Apple gets lots emails sent to them about getting something replaced with the warranty and they might not look at every single email they get sent.

Similar Messages

Disk Repair Failure

I have an imac G4 15" Flat Panel 800 MGhz and I have been told that my hard drive went bad so i am about to install a new one. I probably should anyway, the upgrade will be nice. I hope. Anyway, I am trying to learn all I can from this experience so I have another question.
I was getting a grey screen with a folder icon with a flashing question mark on it so I did a disk repair and got this error message "Disk Utility stopped repairing "Untitled 1" because the following error was encountered: The underlying task reported failure on exit.
I then restarted the computer with my OSX Install Disk inserted and held down the shift key and the screen had the following on it:
panic (cpu 0 caller 0X002DFC88): Unable to find driver for this platform: PowerMac4,2".
No debugger configured - dumping debug information
MSR =00001030
Latest stack backtrace for CPU0
Backtrace:
0X00095698 0X00095D98 0X0002683C 0X002DFC88 0X002BF014
0X002BEDDC 0X002BF844 0X002BFEB0 0X000A9814
Proceeding back via exception chain:
Exception state (SU =0X00525A00)
PC =0X00000000; MSR =0X0000D030;
DAR =0X00000000; DISIR =0X00000000;
LR =0X00000000; R1 =0X00000000; XCP =0X00000000 (unknown)
Kernal Version:
Darwin Kernal Version 8.3.0: Mon Oct. 3 20:04:04 PDT 2005;
root: XNU- 792.6.22. obj~2/Release_PPC
Panic: We are hanging here...
After this happened I connected a imac G3 to my imac G4 with a Fire Wire Cable hoping to target my files and recover them. Then this message came up:
Inserted a disk containing no volumes that OSX can read.
So what does this mean?
If my Hard Drive is ruined can I recover my files?
I know there are some geniuses out there so I will await your reply.
Thank you
Ovation
imac g4 flat panel Mac OS X (10.4.7)
imac g4 flat panel Mac OS X (10.4.7)
imac g4 flat panel Mac OS X (10.4.7)

First, check your SMART status of the drive with Disk Utility. If SMART is not verified, you should get another drive before you start loosing data.
When I got similar disk and 'underlying task' errors, I re-formatted the drive and that removed the errors.
I backed up my data to an external firewire drive of the same capacity by booting my PB off my Tiger install CD (the 10.3 should work too) with the firewire drive attached.
Select Disk Utility from one of the menus after you booted off the CD. In Disk Utility, select the Restore tab. Drag your internal PB drive into the source field, and drag your FW drive as the dest field. You will want to erase the destination. Just be careful to get the source and dest disks straight! Click restore and your PB HD will be copied over to your external. You might want to boot from your external to make sure it comes up and looks like it would from the internal drive.
Once this is complete, use Disk Utility to erase your internal drive. Verify your disk to make sure all the problems are gone.
Then run Restore again, this time using your external drive as the source, and the internal as the destination. When restore is complete, your PB will be bootable with all your stuff. Plus, you just made a full backup on your external drive!

HELP!!! Constant freezing, Bugged updates, Repair failure, and No Hard disk

Hi, I have had my iMac for just about a year now. It has never had any major problems up until now. One day, when i was using a downloaded non-Mac application that I had had for a while, my iMac freezes. Only the curser can move now. I pushed the power button putting the computer to sleep, then, waking it up again. All back to normal and I didn't think anything about it.
A couple of days later, it starst happening again, but with Mac applications too. It to the point to where i had to restart my computer by holing down the power button (aka. "the last resort"). It gets so bad to the point that I cannot use my computer anymore. The only thing I can do when it's frozen is move the curser, nothing else. So I take it to my local Apple Store. Guess what, it works perfectly when I turn it on there! Ha Ha Ha No. But yes it does work which is bad because he cannot fix a working computer. He repairs the permissions on the computer anyway, just to make sure. When I get home I power up my computer and it works aweful. Oh, and I forgot to mention earlier that it takes about 10-25 minutes to get to the login screen! Every time. So now I wait, without a computer for about a month until Christmas. I get the Drive Genius software by Prosoft for Christmas. So I use it to try to fix my iMac. I repaired everything possible to repair. So now the computer is working a lot better, but there are still some things that freeze. Such as, closing a window, or quitting an application, checking my email, and emtying the trash. A few weeks later I was calling an Apple support agent about a different product whitch was accually my fault but he gave me some suggestions to fix my computer. So I did the hardware test like he told me to and it did nothing. I did and archive and install and it worked!. So when you do one, there are like 20 things to update. I updated OS X first, then some other needed updates, when those were done and restarted I had planned on doing all of the security updates. On my second wave, the one right before the security updates, I restared my computer when the finished and then when I came back into the room, the screen was blue and had that little swirly gray loading thing. I left it on that for 6 or 7 hours hoping it would finally go through, but it did not. Back to the archive and install. I performed it once again and decided to change the order of the updates to, OS X, then all of the security ones, then everything else. it worked all of it. But, it eventually started freezing again. This time it was real freezing, the kind where your curser becomes a little "wheel of fortune" thing. BANKRUPT! I figured it was a bugged update because both failures happened close after the updates. It is archive and install time again. So I shut down my computer using "the last resort" while I am busy buying vowels and solving the puzzle. So I put the CD in and start. It took a little too long for the CD to find my hard disc. It made me nervous. I start the install but have to go. When I come bock to my house, the thing says "install failed please restart and try again". So I tried. but it never finds my hard disk. Its gone. Poof! I get the "no startup disk" floder sign on starup. One thing is that my Drive Genius software detects my disk easily. And that concludes my fairytale adventure.
Thanks and I hope somebody can help,
Jamey

Hey, thanks for responding. Well, first of all how do i a PMU? I have connected a logitech L/R click mouse with a scroll wheel, an Apple keyboard with an Apple brand keyboard USB extention cord, an iPod connector cord (no iPod connected), an HP PSC 1200 series all-in-one printer, and some non-Apple speakers. All of the computers in my house are on a airport express wireless internet system. At the Apple store all I had was an Apple mouse, Apple keyboard. Would it make any difference how I plugged these in? I have a battery backup system. Plugged into that are the following: (under battery backup and surge protector) my computer and my printer. (Under just surge protector) another power strip with surge protecctor and isolated outlets. On that are my speakers, my cell phone charger, my neon clock, and my desk light.
Thanks, I hope this information helps you help me resolve my problem,
Jamey

Disk utility repair failure

Hello
I have a 1.8Ghz - G5- with OSX10.3.9, and it is sometimes slow when using Iphoto on an external drive, and it sometimes wakes up right away by itself when i use the sleep function ( it will usually go to sleep on the second try when that happens)
I have dissconnected all the peripherals, and I tried to run disk verification , and disc repair. Both stop at 1/3 of the way and i get the message " disk utility has lost its connection with disk management tool and cannot continue"
any suggestion on how to proceed will be appreciated. I can use the computer and it has no symptoms other than being sometimes slow and sometimes needing two try before going to sleep.
The hard drive is about four years old. But, I have a second internal HD which could be used to install a copy of OSX10.3.9

I'm resurrecting this post, which I found after experiencing a similar Disk Utility failure while checking permissions. I followed eww's advice.
In my case the log appeared to point to a problem with 'Flash Player.plugin' which I removed and could then complete repair of permissions from some recent installations.
Replacing the file led to a repeat of the problem when re-running Disk Utility to see what happened.
Am I to assume I need to remove the file every time I check permissions in future or is it worth trying a fresh download?

Permissions repair failure, permissions repair failure

did extensive hardware troubleshoot and all comes clean. when trying to verify/repair permissions got a a failure message every time. after PRAM zap and fsck at command line upon trying to reboot the machine it just does not boot. I think I'm headed for a wipe and reinstall of os. Feedback appreciated.

Maybe this will help:
Isolating Issues
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the grey Apple icon and a progress bar appear. The boot up is significantly slower than normal.
Safe Mode
Safe Mode - About
General information.
Isolating issues in Mac OS X

Filesystem Verify or Repair Failure?

My macbook as been getting slower and slower. Every so often (more recently) the system freezes for about 30 seconds and the pinwheel shows up and nothing happens. The system seems to come out of its "pause" and resume as usual. I tried doing the Disk Utilities Repair Disk Permissions and the Verify Disk but it shows up with the "Failure" note. The Repair Disk is grayed out so it cannot be used. I am not too computer savvy so I have no idea what to do at this point, what can be causing all of this? What do I do?

You will need to boot from your system disc, the one the shipped with your MacBook, and run Disk Utility from there. You cannot "repair" the disk you started up from, but you can repair it when you start from your DVD.

Windows 8.1 and Disk and Files Systems Repair Failure Issues

Recently I have seen issues with many customers computers showing a "Windows needs to restart to fix disk issues" error reported from the action center. In all of the computers since the release of Windows 8.1 that have received this error, upon
restarting, have either locked or continued to give the same error as before. The way we have been fixing it is backing up the data, reloading windows then restoring the data from an external (as UEFI will not keep file integrity in 8 or 8.1) while the OS
is up and running. Most of the time I have noticed that when a customer installs any 3rd party software the error returns. Is their a patch for this or is the easiest way just to disable notifications from action center?

Hi,
You can first try to use Startup Repair option in WinRE to check the issue.
If you just would like to hide such notification, refer to this guide:
How to Turn On or Off Action Center Messages in Windows 8
http://www.eightforums.com/tutorials/22285-action-center-messages-turn-off-windows-8-a.html
Kate Li
TechNet Community Support

Some thoughts on Permissions Repair Failure and Software Update Failure

Here is what I am thinking about these issues. There are a few documented errors that are common when permissions repair is performed and the general consensus at this point is that these errors do not constitute a grave concern. But not being able to repair permissions at all is not good and having this process take an inordinate amount of time is also not good. Also, having the software update crash or fail to run sucessfully or cause additional problems is not good.
I believe these are indications of a low level corruption of the OS. Where this corruption resides or what caused it is open to speculation and may (will) vary from system to system. In any case, were these problems happening on my computer I would be concerned enough to consider backing up my system and performing a complete reformatting of the hard drive and reinstalling the OS "from scratch". Of course I would attempt all of the "known fixes" first but if these were not successful or were only partially successful, I would reinstall on a reformatted drive. When I say "reformatted" what I mean is that I would delete all partitions, "zero" the drive, create new partitions and go from there.

It's one of the permissions you can safely ignore without any problem. See > http://support.apple.com/kb/TS1448

Disk Permission Repair failure after partially successful update

The 10.5.2 update of my PowerBook G4 stalled at 'Writing Package Receipt'. After a hard reboot, I was able to access the desktop. The About This Mac showed 10.5.2 but there were no appropriate confirmation files in Receipts/boms or in the Console Log.
Attempting to complete the update using the Combo Package was not successful.
Tried to repair disk permissions from Disk Utility: never completed. So tried to repair permission using Disk Utility in the Leopard Installation DVD. This showed and warned that many of the permissions were changed and none of the permissions were corrected.
I have no clue what to do at this point other than an archive and install. Any suggestions from the wise folk who frequent this discussion board?

I finally resorted to an 'Archive and Install' option from the Leopard Installation DVD followed by Software Update. It installed 7 items including 10.5.2 Combo update. This was followed by the Graphics Update. I checked Installed Updates, Console and Library/Receipts/boms. All show that 10.5.2 was installed. I had a few anxious moments while the computer kept rebooting during the update process, but I kept my fingers away from the keyboard or power button! The update process did not take that long either.
Everything looks good to go-I will keep you folks informed if OS behavior is unusual.
Thanks everyone for your suggestions.

Disk Utility repair failure: You need to restart your computer. Hold down...

While trying to backup my macbook pro (running 10.5.8 leopard). I kept getting the gray window that forced me to shut down my computer. After some research, I conluded that I needed to check my HDD for damage. I ran the Verify Disk option (Repair Disk option was not yet "clickable"), and it says
First Aid Failed
stopped verifying HD because the following error occured:
Filesystem verify or repair failed.
In the text box below that, it says
"(It should be 771886 instead of 771889)
Invalid volume directory count
(It should be 148275 instead of 148272)
The volume Macintosh HD needes to be repaired.
ERROR: Filesystem verify or repair failed."
I then tried the Repair Disk Permissions option and it came up with three difference
Library/application support/proapps
System/Library/privateframeworks/browserkit.framework
System/Library/privateframeworks/prokit.framework
(I can give more information on these three if that would help at al)
In the Verify Disk error, it says that it needs to be repaired, but the repair disk option is still not clickable. I don't know what to do from here. Is there someone more tech savvy than I who can help?

You cannot do rewpairs from the same start-up disk. Reboot from your install disk (holding down the C key). Once it opens, select your language, and then go to Disk Utility from the Utilities menu. Select your hard disk as before and click Repair:
http://support.apple.com/kb/HT1782?viewlocale=en_US
Once that is complete reboot again from your usual start-up disk.
More useful reading here:
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
http://support.apple.com/kb/TS1417?viewlocale=en_US
For a full description of how to resolve Disk, Permission and Cache Corruption, you should read this FAQ from the X Lab:
http://www.thexlab.com/faqs/repairprocess.html
Apple's advice on general maintenance:
http://support.apple.com/kb/HT1147?viewlocale=en_US

Permissions - Repairing Failure

Since wiping my HD and reinstalling OS X (just for a good clean-up) I cannot repair Permissions anymore. I always get the same Error message from Apple's Disk Utility.
Disk Utility stopped repairing permissions on “Macintosh HD” because the following error was encountered:
No valid packages
Other than that this machine runs like a charm. Any help would be greatly appriciated. Thanks!

Hi TomVCS;
What do you have the folder called Receipts in Library at the root level?
It sounds like you might be missing the receipts which are used by Disk Utility to repair Permissions.
Allan

Failure to repair disk permissions

Hello fellow Mac users;
I really hope that someone here can help me with my issue.
I was doing some "spring cleaning" and deleted a whole bunch of unneeded files from my Mac, however I did not touch any system files!
When I restarted the Mac after all that it just showed the "thinking screen" the very first one with the Apple Symbol and it just "thought" for about 3 hours without bringing up the log in screen.
So I used my MAC OS X Installation Disk to get to the Disk Utility. I verified the disk and it said that the volume seemed to be okay. However when I tried to repair the disk permissions, I had a drop down window that said "permissions repair failure upon exit" and then in the main window it said the repair disk permissions was complete.
I'm scared now to try another restart and maybe crash my Mac totally! Help!!!
Thank you for any input!
Schnuckl

Hi,
Welcome to Apple Discussions.
I recommend saving all personal files including Address Book contacts, Mail accounts etc to an external disk or DVD immediately, at least for peace of mind should your system go down. Your cleaning exercise has likely caused an issue with installed receipts. Have a look in the folder Macintosh HD/Library/Receipts - all *.pkg installations (ie not those you drag-and-drop to install) store a receipt which tell OSX which permissions are required for the application. Disk Utility looks here when repairing permissions. If the names of your programs in /Library/Receipts are still present it's likely cleaning has corrupted the folders boms and db inside this directory. There is really only one option I personally would feel comfortable with, to perform a clean install (not archive and install) of OSX once I had saved my personal data. Don't bother backing up applications, those should all be clean installed as well on a fresh copy of OSX - if you need to remind yourself which 3rd party applications to reinstall afterwards, make a note beforehand including their serial numbers if licensed. If you own a paid-up .Mac account, goto System Preferences/.Mac/sync and select which essentials to back-up to your iDisk for convenient access following the reinstall.
I strongly advise against restarting your machine until you have saved everything you want to keep, should the worst happen.

Failover Cluster Network Name Failed and Can't be Repaired

I have an issue that seem to be a different problem than any others have encountered.
I've scoured everything I can find and nothing has fixed my problem.
The problem starts with the common problem of the cluster network name failing on my 2 node server 2012 file server cluster. The computer object was still in AD and appeared to be fine so it was not the common problem of the object
getting deleted somehow. At the time, there was no other object with that name in the recycling bin, so I don't think it was mistakenly deleted and quickly recreated to cover any tracks, so to speak.
Following one guide, I tried to find the registry key that corresponded with the GUID of the object, but neither node in the cluster had it in its registry (which may be part of the problem).
Since it was in the failed state, I tried to do the repair on the object to no avail.
We run a "locked down" DC environment so all computer objects have to be pre-provisioned. They were all pre-provisioned successfully and successfully assigned during cluster creation. The cluster was running with no issues for a month
or so before this problem came up.
When I do a repair on the object while taking diagnostic logs the following 4609 error appears:
The action 'Repair' did not complete. - System.ApplicationException: An error occurred resetting the password for 'Cluster Name'. ---> System.ComponentModel.Win32Exception: Unknown error (0x80005000)
There appears to be a corresponding 4771 error with a failure code 0x18 that comes from the security log of the DC that states there was a Kerberos pre-authentication failure for the cluster network name object (Domain\Clustername$)
I believe this is what is causing the repair failure. All the information I found related to security error 4771 was either a bad credentials given for a user account or the fix was to reconnect the computer to the domain. I can't seem to find
a way to do this with the cluster network name. If there's a way please let me know.
I've tried a number of things, like resetting the object, disabling it, deleting and creating a new object with the same name, deleting that new object and recovering the original, etc...
Can anyone shed some light on what is going on and hopefully how to fix it other than rebuilding the cluster? I'm quite close to just tearing it down and building it back up but am hesitant because this cluster in currently in production...
Any help would be appreciated

Hi,
I don’t find out the similar issue with yours, base on my experience, the 4096 error
often caused by the CSV disk issue, and the 0x80005000 error some time caused by the repetitive computer object in OU. Please check the above related part or run the validate test then post the error information.
Although I do have a CSV, there doesn't seem to be any problems with it and it was running just fine for a month or so before the problem started. I double checked and there is no duplicate computer objects, maybe I don't understand what you mean by
repetitive, could you explain further?
The cluster validates successfully with a few warnings:
Validating cluster resource Name: DT-FileCluster.
This resource is marked with a state of 'Failed' instead of
'Online'. This failed state indicates that the resource had a problem either
coming online or had a failure while it was online. The event logs and cluster
logs may have information that is helpful in identifying the cause of the
failure.
- This is because the cluster name is in the failed state
Validating the service principal names for Name:
DT-FileCluster.
The network name Name: DT-FileCluster does not have a valid
value for the read-only property 'ObjectGUID'. To validate the service principal
name the read-only private property 'ObjectGuid' must have a valid value. To
correct this issue make sure that the network name has been brought online at
least once. If this does not correct this issue you will need to delete the
network name and re-create it.
- This is definitely related to the problem and the GUID probably got removed when we attempted a fix by resetting the object and trying the repair from the failover cluster manager.
The user running validate, does not have permissions to create
computer objects in the 'ad.unlv.edu' domain.
- This is correct, we run a restricted domain. I have a delegated OU that I can pre-provision accounts in. The account was pro-provisioned successfully and was at one point setup and working just fine.
There are no other errors nor warnings.

Windows 7 Pro x64 now BSOD just as it is starting and Startup Repair has failed

As the title says, a few days ago my Windows 7 Pro x64 started to BSOD just as Windows is starting but the error screen disappears immediately.
Startup Repair fails and has Problem Signature 04: 21199350
I have used the Windows 7 Pro installation DVD and opened its Command Prompt option and then run the chkdsk and sfc programs but no errors were reported. Also, I ran bootrec with /fixmbr then with /fixboot and finally with /rebuildbcd but it made no difference.
After a failure, the next time I turn on the PC I am offered to repair Windows or to start windows normally. Using the repair from here didn't work as also happened when I chose the repair option from the Windows 7 Pro installation DVD.
Holding down the f8 key when Windows is starting doesn't make any difference.
BTW, the crash happens as the 4 small parts of windows are approaching each other on the Windows start screen.
I can access my hard disk by attaching it to my laptop. If the error 21199350 reported by Startup Repair failure is not the BSOD error, will this be recorded in a file each time it happens? If so, which file?
Any help will be greatly appreciated as I dread having to reinstall Windows 7 Pro from scratch again and all the many programs I spent ages installing.
Thanks
Paul

Sorry for the delay in replying.
This evening I managed to modify the PC registry from the Startup Repair command window so it wouldn't reboot on BSOD.
Used regedit.exe to modify the following in the PC's registry (I followed the 17 July 2011 Terra-byte "Modify the Windows Registry from Startup Repair" article):
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CrashControl] and set AutoReboot to 0x00000000.
and also for ControlSet002.
The BSOD error is: 0x0000007B which seems to be a device driver problem.
Would my problem be caused by my installing 2x 2GB DIMMs that I bought on eBay into my Abit AB9 Pro motherboard's two free slots (the other two slots each have 1GB DIMMs) but on power on nothing happened?
Removing the two new DIMMs the PC powered on but then resulted in BSOD.
Thanks
Paul
Error 0x000000tB is a very often reported error. It means INACCESSIBLE BOOT DEVICE. Either something in your BIOS changed the type of storage device (AHCI -> IDE) or your HDD is experiencing a possible failure.
See info @ 0x0000007B (INACCESSIBLE BOOT DEVICE): Fix for Windows XP, Vista, 7, 8, 8.1
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

ML Launch failure, system locked, what to do?

Just dowloaded ML and instaled it on my 2011 MBair. After installation the system don't launch. A grey screen with Mac logo apears for few seconds and the computer goes off. Reinstalling on the recovery menu (Cmd+R key) returned a locked HD warning and was not possible.
So I have no access to the HD and to all my files. What to do?

Thanks. Just did...it doesn't work. Repair failure message is generated.
Also tryed to restore from time capsule and get stucked when searching for disks on the "Select Distination" step.
It apears that the HD is gonne!
Any suggestions how to solve this and get my system and files back?

REPAIR FAILURE

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