REPLACEMENT BRAND NEW MBPro/ WORRIED ABOUT CALIBRATING

My son bought a new MBP on 4th january & the battery showed 100% but was only charging to around 3-4hours at the most,so he was advised to calibrate & since then the battery never showed 100% again & the time was decreasing,so we reset the SMC & re-calibrated but it was getting worse.
Today ,we had the MBP replaced & the battery is saying 100% and 5873mAh ,the last same model the 1st day said 100% at 5774mAh but after calibrating was falling to a full charge at95% but really low battery life,So, we are a little aprehensive to calibrate as the last MBP seemed to get worse,so we are very anxious to calibrate ,even tho its something ,it seems,we have to do.We just dont want the same happening again,any advice will be appreciated,thankyou.

Calibrating isn't something you must urgently do. It's purpose is to make the displayed remaining time, when on battery, more accurate and nothing more.
About Batteries in Modern Apple Laptops
Apple - Batteries - Notebooks
Extending the Life of Your Laptop Battery
Apple - Batteries
Determining Battery Cycle Count
Calibrating your computer's battery for best performance
Battery University

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Brand new MacBook - ? about hard drive space

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No problem.I reccommend you continue to get a feel for OS X and figure out exactly what you want to do (And there's A LOT you can do) with your MacBook before you go trying to delete things just to save a few GB's of HD space.
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New PC, worried about losing songs/pics with new iTunes library

NEED HELP!
I have the SAME PC - I changed from Windows Vista to Windows XP.
While I had Windows Vista, I put songs I had on my PC into iTunes to then add to my iPhone 4. I also have the iTunes purchased songs on my iPhone. One day I accidentally deleted my purchased songs from my phone, on my phone and just had the list of songs from my PC on my phone to listen to. At this point I was beating myself up because I thought I lost all the songs I paid for. I changed the Windows version on my PC. Downloaded iTunes, signed in, connected my iPhone and was able to get all my purchased songs back on my phone, whew...awesome!
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I just want to be able to use my iTunes the way I did before I changed from Windows Vista to Windows XP and not erase everything...I dont want to loose my contacts/pictures/apps/purchased songs from my phone. Please help!

How can i do this on a new pc without losing all the music, photos, contacts and apps etc from my phone.
First, launch iTunes. From the menu bar click Store / Authorize This Computer.
Then follow the instructions here.
iOS: How to transfer or sync content to your computer

Should i worry about calibrating my air

I just got the macbook air a few days ago and have only had to charge it twice. I kept reading that i should calibrate my macbook air... is it too late to do it? If not, how do i do it? And is it necessary?

It's not something you do on a MacBook Air. Note the quotation below from OS X Mavericks: Calibrate the battery in a portable Mac
If your portable Mac has a built-in battery, you don’t need to calibrate the battery.

Indicated battery life in new MBPro 15

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Was reading on line... do I need to reset the SMC?
Is it consuming too quickly or is the indicator incorrect?
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My MBPro 15" i7 thinks it runs on nuclear batteries, I think. See the screen shot I recently took after opening it up on the train and working for a while then seeing the battery indicator.
It eventually came down to 7-odd hours then reduced in the normal way.
It certainly seems to last though. The link was useful thank you and I shall remember that. I've been turning Skype off a lot lately to save memory as the Apple Tech guys always say it consumes a lot of memory. As I use Aperture 3 this can be important.
KL
http://www.facebook.com/photo.php?pid=24229&id=100001222171156

Brand New iPad 3 has a jiggly screen and black boxes across the screen in different apps

My mother purchased a brand new iPad 3 about 1 week ago. The screen has begun to shake while she is in the apps. (This is not the shaking that icons do on when you hold an app down so you can rearrange.) When this happens the screen will go blank when her hand is near it and reappear when she moves it away. Also, in some apps, I have experienced this in the App Store and Facebook, black boxes cover the screen so that you cannot see what is behind them.
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I've had the same problem with Big Black squares covering the screen. And a few times the screen has split vertical in the middle and pushed everything in the on half a little down, making it very difficult to read text as the lines was cut in half.
I first experienced it in Mail, and then in Safari. I noticed that it is only covering content, not the App bar and When I scrolled down, the boxes were staying On the spot On the page. I figure it must be a software problem as it moves alting with the rest of the content, so I tried uenig Chrome instead, but yesterday the same ting happened.
I have tryed to take a screen dump, but it gets completely black
Its not warm When the problem occours.
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I have just purchased a new ipad2 to replace my old ipad. How do i sync all the data in my apps I am worried about losing my data?

I have just purchased a new ipad2 to replace my old ipad. How do i sync all the data in my apps I am worried about losing my data?

iPad settings and data created and stored by a 3rd party party app along with app settings are included with the iPad's backup along with other data.
If you are syncing your iPad direct with iTunes on your computer via USB, the iPad's backup is updated as the first step during the iTunes sync process.
The first time you connect a new iPad or iOS device to iTunes that is used to sync with another iOS device, you are prompted to transfer the backup for the other iOS device to the new device. This is followed by a sync to transfer the same content from your computer that is on the old iPad to the new iPad such as music, movies, tv shows, 3rd party apps, photos, audio and print books, etc.

How can I replace a brand new, but malfunctional iPhone 4?

Hey, guys.
I am from Russia, and on our recent trip to Munich, Germany we've bought a new iPhone 4 8gb for my wife at the Apple Store. When we got home in a couple of days, I unboxed it, plugged in and proceed to install iOS6 wirelessly. On the next day we went to the carrier office for a local microSIM, and my wife started to use the phone. But suddenly we've discovered that it won't last even a half of a day: while charged up to 100% overnight, it dropped to 80ish in about two hours, and after dinner break it was already way below 30-40 percent only to discharge completely at 5 or 6 pm.
And all this while every 3G, WiFi, BT, geolocation or even cellular data is turned off. She just made a couple of calls, so all other time it was in standby. I saw this myself in the evening, you can hold it in your hand and literally look how battery percentage drops one by one. Also the phone is getting hot while screen is lit and extremely hot when it charges up.
We don't have an Apple store in our country, so I can't get any official support. I can't contact Russian Apple support by phone, because it redirects me to carriers' support and they can't do anything. I didn't find any e-mail address to write to. I started digging this forum and found similar problems in regard of some kind of a bug in iOS 6, as well as some solutions, none of which were working. For instance, I wiped the phone completely, restoring only contacts from icloud and disabling everything power-consuming I could find. Sadly, it didn't help.
So, I decided to give it to local service for some diagnostics. They ran it and results came back: phone is malfunctional because of some serious internal issues like abnormally increased voltage from the battery, bent microboard, slightly melt components and so on. They said it is beyond repair and is only subject for replacement or disassemble for spare parts. All this with a brand new device.
You can imagine my frustration. We don't have any financial means to travel back again just to replace it, nor can we send it over via postage service. The only reasonable solution would be to transfer it back to Germany with a random friend, but I am not sure if it is possible to make a replacement, becuase I've paid for it with credit card and there is my name on the receipt.
So, the question is, what should I do? Is there any way to replace it without my personal presence in the store; can it be done by someone else? And if not, can a friend just give it back, and they would refund it to my credit card? Also, is it mandatory to return it exactly to the same store, or any store in Europe can take it?
I would really appreciate if someone with a silmilar experience would elaborate on the solution. Thanks in advance!

Thanks very much for your reply! I have a Genius Bar appointment today maybe they can test the phone to see if they can determine whether or not it is defective.
Thanks Again!
CS

WHY VERIZON TOOK AWAY A SECOND UPGRADE TO REPLACE A BRAND NEW PHONE THAT WAS DEFECTIVE

I have had a cellular account for many years with Verizon. I currently have three (3) lines on my account. (removed), which is my phone, (removed), which is my husband’s phone, and (removed) which is my son’s phone.
I upgraded my phone to the Ipone 4 in 2012 under my son’s line (5841), so this line should be eligible for another upgrade this year.
In April 2014 I upgraded my husband’s phone under my line (9835). We originally upgraded to the Moto X, and I was charged the $35.00 upgrade fee. Unfortunately the Moto X had multiple issues and your tech support could not figure out how to fix the bugs so they replaced the first Moto X with a second one, that still had issues, so we were sent a third one, but Tech Support couldn’t get the phone activated. Since we went through three (3) Moto X’s and your Tech support admitted this phone is known for certain issues, a supervisor overrode the 14 day return rule and allowed us to choose a different phone for the upgrade. My husband wanted to go back to the Droid Maxx, which is what he originally had and loved. I had to pay $99.00 for this phone. The supervisor had to get my permission to extend my contract under this line (9835) an additional two (2) months since we were switching the original upgraded phone to a different one and I of course agreed, whats another two (2) months. I was not charged $35.00 a second time.
When I went on line to see when the (5253) line would be eligible for upgrade so I can upgrade my Iphone that is now two (2) years old and starting to have serious issues, I saw that this line is not eligible until August 2016, which means your company is claiming we already did an upgrade for 2014 which WE DID NOT.
On August 25, 2014 my husband called tech support about the Droid Maxx as it was having DATA issues, it would not send or receive pictures and kept saying Data Error. Tech Support did a hard reset, which did not fix the problem. It also stopped taking pictures and a few other problems with it so Tech Support sent us a new Droid Maxx under the manufacturer’s warranty since the phone is under one (1) year old. But Apparently whoever put in the order put it in as a upgrade happening on August 25, 2014. When I called to get this straightened out, I was advised that on May 20, 2014 we upgraded to the Droid Maxx so this line is not eligible for upgrade until May 2016. I tried to explain this was NOT an upgrade it was an override of the 14 day return rule to allow us to change the upgraded phone to the Droid Maxx since the original upgrade phone the Moto X had multiple issues that could not be fixed by your company. I am now being told that I autherized a second upgrade under the 5253 line for the Droid Maxx which is NOT TRUE. I would never have authorized an upgrade for a second line to replace a BRAND NEW PHONE that was an upgrade on the 9835 line. That makes no sense whatsoever. It was not our fault that the Moto X is a phone that has issues that is no fault of ours, so why should I be punished and have an upgrade taken away from me in order to replace a Brand New Phone that didn’t work?
I talked to customer service two days ago and promised a call back to resolve this in 24-48 hours, but I never got a call back.
I have been a loyal customer of Verizon since I have been out on my own. I had Verizon landline for many many years and went to Verizon Wireless when they became available. I have talked many many friends into switching to Verizon because their customer service has always been top notch and I always felt like this company cared about its customers. But to have this happen just has me speechless.
As I explained above, my phone needs replacing very soon as it is two (2) years old. I can’t get voice messages that are clear, it drops calls, even with full bars, it doesn’t ring half the time when someone calls me. I have been told on numerous occasions that someone has tried to call me but it went straight to voice mail, but my phone is always on, it showed no miss calls, nor did it ever ring so the calls aren’t even going through. It has had a hard reset a few times, but the issues are just getting worse. I am not going to upgrade under my son’s line 5841 in November because I am not going to extend his contract for two (2) more years. He has an old flip phone that is four (4) years old and if that phone goes up, how will he be be able to upgrade if I have to use his upgrade?
I am asking that you please look into this matter and correct this upgrade issue. The 5253 line should be eligible for an upgrade now, not in 2016.
Thank you for your assistance in this matter. If you need to contact me you can try calling my cell at (removed). (If the call will go through)
Thank you
(removed)
Looks like US Cellular has a promotion going on where they will buy out my contracts if I go with them. Guess I will be leaving Verizon since they refuse to do the right thing.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

shoostar, I'm sorry this had to occur on your new phone. In your post, I show you were heading back to the store to exchange your device. Please let us know if the store reps were able to resolve your issue or if they simply exchanged the phone. When a customer has an issue with an application, we always first recommend removing the application off the phone. If you are able to remove the app and still have issues or are not able to remove the app, the second suggestion is a master reset. I have listed both options below for your convenience.
Steps to remove an application below:
Note: Applications included with the Android Operating System may not have an uninstall option.
From the home screen, select the App menu.
Select Settings.
If the application icon is missing, select App menu filter (located at the top) then select All apps.
Select Applications.
Select Manage applications.
From the All tab, select an application.
Select Uninstall.
Select OK.
Select OK.
Steps below to perform Hard/Master Reset:
Note: Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications.
From the home screen, select the App menu.
Select Settings.
If the application icon is missing, select App menu filter (located at the top) then select All apps.
Select Privacy.
From the Personal data section, select Factory Data Reset.
Select Reset phone.
If presented, enter the current passcode or draw the unlock pattern.
Select Erase Everything.
Allow up to 3 minutes for the factory data reset and reboot processes to complete, then perform initial activation and setup.

My old PC broke, it was the only pc my classic was sync with. New PC only shows 1 song (recent purchase) so am worried about sync to it in case I lose the list on my ipod which is still intacted. How can I transfer my list to new PC

My old PC broke, it was the only pc my classic was sync with. New PC only shows 1 song (recent purchase) so am worried about syncing to new PC in case I lose the list on my iPod, which is still intacted. How can I transfer my list to new PC?

I'm having a similar problem, but I do have the key and is not working anyway.
My old pc was running on windows 7 and my new one is an apple running on Lion.
My phone is an Iphone IV and I can see all the bookmarks there.
In order to sync, what I did was click on the "I don't have the device with me", I entered the key that was provided and the process finish ok. It says congratulations, etc, etc.
But the bookmarks are not there, I tried merging data and replacing data on this computer options but is the same.
Any suggestions?

I received a used iphone in a replacement and I was told it was brand new, Now more issues.

So I bought a iPhone 5s back in October 2013, I had to have it replaced back in June 2014, here it is less then a year with the replacement and I had been having trouble with it ever since receiving it, it would work perfect for them. The issue I had was the digitizer would stop functioning in the upper left corner, and about a week ago the finger print stopped functioning. brought it to apple and they would not honor an arrangement they had made with me to exchange if it still had trouble after resetting to defaults because it had been 4 months, stupid but understandable. They quoted me $269 for a replacement.
So today I decided to pop the screen off and take a look, first off I did not realize I broke the latches at the top holding the screen down, so I ripped every display cable. But once I opened it I saw there was the metal clasp holding the fingerprint cable down, but there is a huge gap between the cable and the clasp, so it does not stay plugged in. But the biggest thing I saw was the remains of a void sticker inside there (picture attached). When I got it replaced, I asked if the phone was a refurbished replacement and he said no, it was a brand new phone, it is was new there would not be stickers removed inside there.
I know I probably screwed up ripping the cables, but do I have any case here? I know that the paper work says refurbished products may be used, but I was told they were not and since they were, they were not even refurbished properly. Any input would be appreciated.

rustykerr123 wrote:
So I bought a iPhone 5s back in October 2013, I had to have it replaced back in June 2014, here it is less then a year with the replacement and I had been having trouble with it ever since receiving it, it would work perfect for them. The issue I had was the digitizer would stop functioning in the upper left corner, and about a week ago the finger print stopped functioning. brought it to apple and they would not honor an arrangement they had made with me to exchange if it still had trouble after resetting to defaults because it had been 4 months, stupid but understandable. They quoted me $269 for a replacement.
So today I decided to pop the screen off and take a look, first off I did not realize I broke the latches at the top holding the screen down, so I ripped every display cable. But once I opened it I saw there was the metal clasp holding the fingerprint cable down, but there is a huge gap between the cable and the clasp, so it does not stay plugged in. But the biggest thing I saw was the remains of a void sticker inside there (picture attached). When I got it replaced, I asked if the phone was a refurbished replacement and he said no, it was a brand new phone, it is was new there would not be stickers removed inside there.
I know I probably screwed up ripping the cables, but do I have any case here? I know that the paper work says refurbished products may be used, but I was told they were not and since they were, they were not even refurbished properly. Any input would be appreciated.
Actually, you no longer have any case whatsoever. You've opened up the device. That voids all support for that device from Apple.
And I really, really hate to tell you this, but that sticker you're seeing? That doesn't mean it's a used device.
And a verbal statement is really irrelevant anyways. Unless you have documentation that says it was a brand new device, then it's not.
The long and the short of it is this; if you had not tampered with the device and opened it (even if you hadn't damaged the cables, opening it up voids ALL SUPPORT), then you might have a case. But now (especially that you've posted a picture of the opened device; no way to try to deny that now), you no longer have the $269 option. Now you'll have to pay full retail price. Or seek third-party support like Chris said.
Best of luck.

My touch screen stopped working...on my brand new replacement iPod touch.

I recieved my replacement while on vacation in Vegas, about five days ago. My new iPod has been kept nice and safe in it's case without any bumps that could damage it. Today, May 4th, I go to school with a perfectly working iPod. On my way home, kept safe in my pocket all day, the touch screen stopped working, and restarting it didn't fix it. It's brand new, so whats wrong and how can I fix it PLEASE!

yes i have the same problem. But also other then the fact that the touch screen doesnt register it is really dark, like there is no light bulb

Got scammed. Iphone4 instead of 4s. Was in a 4s box looked brand new. I knew nothing about the diff between them. The imei number on the box is diff to the phone. Can I find the owner of the box cause imei is on box

My 12 year old son wanted a 4s so the I said to him you have to earn it. My poor baby worked everyday after school for one month around the house doing odd jobs. As promised after the month I said to him lets go buy one. He said he found one on gum tree. It was $650. So I rang this guy and he told me I could meet him on his break at worked at the shopping centre. So I went and met him. He Had a box with iPhone 4s on it and opened it and it llooked brand new as advertised. I know nothing about iPhones or the difference. So I gave him the $650. When my son gets home from school he opens it and tells me its an iPhone 4 not the 4s. My question is. The imei on the box must be linked to someone as its different to the phone. Can I find out who bought the 4s box....so I can kick the living %#*£ out of him. Thanks.

Thanks for the replies. I have checked the serial number of the 4s box. It's says sorry it's a replacement phone. His mobile number has been disconnected. I found out it was a Vodafone number. The girl at Vodafone told me it was a Vodafone number. I could only get the suburb of where he lived out of her. It's right next to the shop I met him at. I have checked the maps and there is only two roads that lead to the shop. So it's stakeout time. He had a blue Vespa scooter. I know it's only two hundred dollars but I will catch the little runt. And it might take time but the look on his face when I tap him on the shoulder......priceless!!!

Is it worth it to replace the hard drive of a brand new macbook?

I'm buying a Macbook today and realize it would be cheaper to buy the 160gb laptop, and switch out the hard drive to a 320 gb (its only $76, compared to the $300 difference between the 160gb macbook and the 250gb macbook).
I picked out the hard drive and I know where the hard drive in my laptop will be located, and how to remove and replace it. However I'm a little worried about actually doing it. I wouldn't need to back anything up because I haven't used it before, so can I just replace the hard drive before I ever even turn it on for the first time?
Also, I've never done this before..
What are the risks I'm taking by doing this?
and, is it worth it?

Yup, gotta love OWC!
Try this:
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2. While waiting for delivery, enjoy your MacBook.
3. When kit arrives, back up your MacBook to DVDs!! You know how, right?
4. Swap drives. Careful, you'll need to swap the 4 mounting pins from the current HD to the new one. Our current HD uses hex-keyed pins. And the kit came with enough screws, right?
5. Install "old" HD from MacBook into enclosure (FireWire 800 (zoom!) for Pros, USB for Not Pros). You did order the right one, right? And it came with the right cables, right?
5a. Boot 'Book from that external device (you know how, right?). Maybe not as fast via that cable, hm?
6. Restore to the new internal HD and now reboot from it. Check that all is well before . . .
7. . . . erasing "old" HD in new enclosure. Your backup was fine, right?
8 (and last). Use "old" HD in enclosure as your Time Machine device. What could be better? Continue to use DVDs to back up the whole Mac. (Though there are even cooler ways to bulletproof it . . .)
With Leopard's tools, and these new Macs, geekery will never be the same. It's insanely easy to keep your stuff safe and sound for not that much $$. So gofer it!
MSES

Kernel Panic in Brand New (replacement) Early-2013 rMBP

Hello all,
I recently had to have my 4 month old rMBP replaced because of a weird sleep/wake/shutdown flashing screen issue. They tried to repair the old machine 4 times and eventually just replaced it.
I have been using the brand new out of the box replacement machine for about 2 days now and just experienced a kernel panic. This happened when I woke the Mac up from sleep. I tried to wake it up via the keyboard, but that didn't work, so I hit the power button. When it woke up, it showed the Safari window I was on before it went to sleep and then, abruptly gave me the "Your machine was shut down bc of a problem" dialogue box. When I hit the restart option, the kernel panic screen (grey screen written in about 8 different languages) popped up.
Because of the bad luck I have been experiencing lately, my first instinct is to take it back to the store and exchange it for a new one (since I am within the 14 day window). Now I'm nervous about this particular configuration (having had two machines with issues already), so my other thought was to take it to the store and exchange it for the new model, which obviously has different SSD and processor. Honestly, I was very happy with this model until these recent problems, and I am afraid that exchanging for a new model will look like I am experiencing tech envy or something. The reality is, however, that I just want a Mac that works, just like all of the other Macs I've had in the past.
What are your opinions? Any advice? I have the kernel panic log, if that would be helpful.
Thanks a ton,
Kelly

Kernel panics are hardware problems. Return the MBP while you are still with-in your 14 days of no questions asked period.

REPLACEMENT BRAND NEW MBPro/ WORRIED ABOUT CALIBRATING

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