Replacement product and quality

Hi there,
I bought 6 ipod touchs from online store of Apple last year. One was broken glass after 2 months using so we had to pay for replacement service in june 2011. They hand us the replacement one which is packed in some nilon and paper instead of nicely box as original one but they ensured us the quality is about the   same. However, 2 months ago, this replacement one was spoiled, can not charge anymore while other original ipod from apple store are still working. Today I sent the spoiled ipod touch to QDC service and they adviced us to call to apple service to ask before pay 162 dollars for repair because we paid too much for this device already. Badluck for us, the guy picked up our phone only advice us to "go forward" to pay for service instead of help us to find if the device is same quality with original or not???? I am now wonder about Apple repair service, the way Apple's staff answered us show clearly that the quality of replacement device would be never same with the original device we bought directly from apple store.

Apple replaced my iPhone 3G and iPhone 4, the quality did not differ, both devices are still operating without problems. Some damages are not covered by your warranty, like a broken glass or water damage. More details here: Apple - Support - Service Answer Center

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