Replacement X220 Screen Glossy instead of Matte

Hey Guys,
I purchased an X220 a few weeks back and I recently noticed a couple of defects on the display in the way of white spots. I called Lenovo and they sent an onsite guy to replace it earlier today. What the tech brought to replace my panel turned out to be a Refurb panel that was pretty significanly marred with surface scratches. To make matters worse, I couldn't even tell if it was the correct panel. Unlike the original display, the new screen is EXTREMELY glossy. As far as I can tell, the X220s only come with one IPS panel manufacturer so it didn't make sense that I got a different panel. For a while I thought I got the TN panel instead but the viewing angles are not bad and the screen does not go negative when i look at it from extreme angles.
Luckily for me, this replacement panel was somewhat broken as well so the ticket got reopened for another new screen. I'm a bit afraid of them trying to stick me with another messed up refurb. What can I do about this? I called Lenovo and they said that it should be the right part. I really dont want a glossy screen =(
Best,
Lawrence
Solved!
Go to Solution.

Right you are! And thanks!
I signed a letter my local tech wrote for me to be responsible for any damage, then hooked the protective film with my fingernail - the edges are almost impossible to see - and peeled it off, so the warranty repair could finally be completed and the machine returned to me.
Why the hell isn't there a removal sticker on the film or note packed with the panel?!
My local tech talked by phone with three people at IBM/Lenovo, and none of them knew about the film, telling him to just order yet another panel. The many people I talked to in Support and Parts were equally unknowledgeable and unhelpful.
The good news is that the new panel is much improved over the original panel, with about 80% less ghosting (now almost impossible to see), and about 80% less backlight leak (not that bad to begin with). Whereas I rated the original panel good, I rate the replacement panel as very good.
Hope that helps,
John
ThinkPad T450s [ i7-5600U | 8GB | 1TB SSD | Full HD IPS | 802.11ac | BT | Webcam | FR | Win8.1Pro64 ]

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