Report crashes, seems to be because of "Keep together"? (Crystal Report 9)

Hi,
We have a report that crashes when run on Crystal Reports 9. It only crashes when "something" on the page hits a limit, as if we remove one line from the data, it does not crash, and if we add one line, it does not crash.
We fixed a very similar report by removed "Keep Together" on a field, but this was not ticked for this field on this report. However, there are other fields that have Keep Together ticked, but they are supposed to keep together too...
I found this defect, and was wondering if this is present in 9 too (seeing as it's fixed in 10)? This says "Report Designer", but I guess it's meant that the report crashes when run??
"ADAPT00258586 Patch ID: 36064133
Description:
The Report Designer crashes when a report contains a text object that stretches over two pages. This problem occurs
when the Keep Together option is set.
New Behavior:
This problem is resolved."
Edited by: esamuels on Feb 23, 2010 2:01 PM

Hello,
The issue described in ADAPT00258586 covers CR8.5, CR9 and CR10. [Note 1217122 - CR 8.5 shuts down when a text object goes over 2 pages with Keep Together set|https://bosap-support.wdf.sap.corp/sap/support/notes/0001217122] discusses the different fixes that need to be applied for each version of Crystal Reports.
If you're seeing the issue in Crystal Reports itself (the designer) then you want to apply the "Main" patch. If you're seeing the issue at runtime in a VB6 application that uses the RDC then you'll want to apply the "Developer" patch.
You can find the "Developer" patch at the link listed in the Note since it still works:
[ftp://ftp.crystaldecisions.com/outgoing/EHF/cr90devwin_en.zip|ftp://ftp.crystaldecisions.com/outgoing/EHF/cr90devwin_en.zip]
You'll have to search for the "Main" patch since that link in the Note no longer works.
You can search for CR9 hot fixes and service packs from the [Business Objects Support Software Download page|http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm]. Set the filters to Crystal Reports > Crystal Reports 9 > Hot Fix or Service Pack. Any of the later "cr90devwin_en" patches should have the fix, as should the later service packs. The [readme|https://smpdl.sap-ag.de/sapidp/012002523100005987162008E/cr90mainwin_en.pdf] for [this version of the Main patch|https://smpdl.sap-ag.de/sapidp/012002523100005987172008E/cr90mainwin_en.zip] shows that ADAPT00258586 was listed as being resolved, so it should work in resolving the issue.
Since the patch date is listed as being from 2004 it's also likely that some of the later Service Packs will pick up this fix as well. You can search on the same Software Download page for Service Packs if you want to test those as well.
I hope this helps!
Dan Kelleher

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    The Crystal Report runs fine in B1 and shows the link arrows.  Hovering the cursor above the hyperlink in print preview yields the specific information for that record. For example, when the report shows A/P Invoice #4394 the screen shows a small pop-up with "http://$b1$/link?table=OPCH&key=4394".  Clicking on the arrow brings up a window with a blank! A/P invoice with the cursor located in the "Vendor Invoice No." box (OPCH.NumAtCard field).
    Why is this not working to bring up the correct A/P invoice?  There are no errors indicated.
    Thanks for any assistance.

    Thank you, Nagarajan.
    Those instructions are exactly what I've done with my report.  However, the instructions start with the phrase "manually insert link arrow into Crystal report".  OK, I did a Google search on "insert link arrow" and "crystal" and "reports" and "SAP" and there was only ONE webpage with these words on the ENTIRE internet--the page you sent me to.  Crystal reports online help has nothing relating to a "link arrow".  If there's some special aspect of this link arrow that I'm missing, it sure is a secret because there's nothing out there on this subject.  I guess I'll have to copy the graphic from previous reports each time I need to do this.
    CORRECT ANSWER:
    In any case, I was able to resolve the issue by changing the text in the formatting dialog box from OPCH.DocNum to PCH1.DocEntry and it worked.  Why it worked is beyond me.  Guessing seems to be the one defining feature of doing work with SAP B1.

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