Report Server 10g - unexpected font change on second page of the report

Question

Hi all,
I'm having a problem with Oracle Report server 10.1.2.3.0.
It's sometimes using an unusual font (It think it looks like a Greek one).
One example would be when a text overflow from page one to the second page it will change from Times New Roman to a "Greek" font and switches from bold to normal font it still happens in the same "Text" type item just on a new page. However when I update the text in the DB to a longer one so it flows through the whole second page to the 3rd page then it's using the correct font again.
When I open the generated PDF file in a text editor I see an unusual value in one of the font settings "/BaseFont /#53#79#6D#62#6F#6C" when I edit it manually to the value taken from another occurrence of the "BaseFont" in the same file it helps and changes the font to the correct one.
When I export the report to the PDF from report builder it's always using the correct font.
The encoded font "/#53#79#6D#62#6F#6C" translates to: "Symbol"
select CHR(TO_NUMBER('53','xx'))||CHR(TO_NUMBER('79','xx'))||CHR(TO_NUMBER('6D','xx'))||CHR(TO_NUMBER('62','xx'))||CHR(TO_NUMBER('6F','xx'))||CHR(TO_NUMBER('6C','xx')) from dual;
The correct font is as expected "Times-Roman"
I noticed that this happens only when HTML code is allowed in the Text/field. When I generate HTML version of the report I see after the page break and new table on the new page the following tag <font face="symbol">.  When I set Web Setting->"Contains HTML Tags" set to NO then font stays the same even after the page break.
Did anyone experienced something similar?
Thank you,
Palo

Answer 1

We have had this a few times before and there are 2 ways that most likley will fix this.
If on mac close all adobe apps, do a find for all files with the .lst in their file name. Delete all you .lst files, they are font database files that go corrupt and will regenerate themselves when needed and usually a working copy.
Close any multiple master fonts you have open in fontbook, and other utility such as Suitcase. Multiple master fonts will have a filename like "Kronos mm", and in the adobe illustrator type >> font menu i believe they have a different icon (possibly a mm) than the others {a(type 1), tt(true type), O (opentype)}
Your problem is likely the 1st option, as the mm problem usually happens while editing the file, while the other is after you open the file. If you still have the problem, you then may have 2 different fonts sharing the same FOND ID number. Close as many fonts as you can, especially the one that looks like your wrong font.