Report that lists the last Public Response on a ticket
Does anyone have a report that they would share that shows all open tickets with the last Public Response made on the ticket? A ticket might have several internal notes added to it, but I only need the last Public Response comment to show. Thanks.
William
This topic first appeared in the Spiceworks Community
Hi,
The following thread may get you start.
http://social.technet.microsoft.com/Forums/systemcenter/en-US/559e8ae9-15bb-482f-8981-535e0f77b01f/sccm-queries-of-ad-groups
Best Regards,
Joyce
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HEADING.
*TABLES DECLARATION
TABLES : KNA1, VBAK, VBAP.
*SELECT OPTIONS
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*INITIALIZATION
INITIALIZATION.
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CUST_NO-OPTION = 'BT'.
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START-OF-SELECTION.
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16 SY-VLINE,
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61 SY-VLINE,
KNA1-ORT01 UNDER 'CITY',
86 SY-VLINE,
KNA1-LAND1 UNDER 'COUNTRY',
103 SY-VLINE.
HIDE: KNA1-KUNNR.
ENDSELECT.
ULINE.
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AT user-command.
IF SY-UCOMM = 'IONE'.
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IF SY-UCOMM = 'ITWO'.
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TOP-OF-PAGE.
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ULINE.
FORMAT COLOR 3.
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3 'CUSTOMER NO.',
16 SY-VLINE,
18 'NAME',
61 SY-VLINE,
63 'CITY',
86 SY-VLINE,
88 'COUNTRY',
103 SY-VLINE.
ULINE.
FORMAT COLOR 3 OFF.
*TOP OF PAGE FOR SECONDARY LISTS
TOP-OF-PAGE DURING LINE-SELECTION.
*TOP OF PAGE FOR 1ST SECONDARY LIST
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ULINE.
FORMAT COLOR 1 OFF.
FORMAT COLOR 3.
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3 'CUSTOMER NO.',
16 SY-VLINE,
18 'SALES ORDER NO.',
40 SY-VLINE,
42 'DATE',
60 SY-VLINE,
62 'CREATOR',
85 SY-VLINE,
87 'DOC DATE',
103 SY-VLINE.
ULINE.
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FORMAT COLOR 3 OFF.
*TOP OF PAGE FOR 2ND SECONDARY LIST
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ULINE.
FORMAT COLOR 1 OFF.
FORMAT COLOR 3.
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3 'SALES ORDER NO.',
40 SY-VLINE,
42 'SALES ITEM NO.',
60 SY-VLINE,
62 'ORDER QUANTITY',
103 SY-VLINE.
ULINE.
ENDIF.
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END-OF-PAGE.
ULINE.
WRITE :'USER :',SY-UNAME,/,'DATE :', SY-DATUM, 85 'END OF PAGE:',
SY-PAGNO.
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*& FIRST SECONDARY LIST FORM
FORM SALES_ORD .
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FROM VBAK
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16 SY-VLINE,
VBAK-VBELN UNDER 'SALES ORDER NO.' HOTSPOT ON,
40 SY-VLINE,
VBAK-ERDAT UNDER 'DATE',
60 SY-VLINE,
VBAK-ERNAM UNDER 'CREATOR',
85 SY-VLINE,
VBAK-AUDAT UNDER 'DOC DATE',
103 SY-VLINE.
HIDE : VBAK-VBELN.
ENDSELECT.
ULINE.
ENDFORM. " SALES_ORD
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*& SECOND SECONDARY LIST FORM
FORM ITEM_DET .
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40 SY-VLINE,
VBAP-POSNR UNDER 'SALES ITEM NO.',
60 SY-VLINE,
VBAP-KWMENG UNDER 'ORDER QUANTITY',
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ENDSELECT.
ULINE.
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AT pf5.
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AT pf6.
PERFORM out.
AT pf7.
PERFORM out.
AT pf8.
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START-OF-SELECTION.
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TOP-OF-PAGE.
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ULINE.
TOP-OF-PAGE DURING LINE-SELECTION.
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ULINE.
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AT LINE-SELECTION.
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PERFORM out.
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AT USER-COMMAND.
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WHEN 'FC4'.
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