Reporting Services username and password prompting

We have several branch office locations and one reporting services server. All of the branch office locations can access the reporting services server, but we have one location for the passed week, each time they make a connection to this server, it prompts
them for a username and password and will not allow them to connect even if the correct username and password is correct.
I have tried adding the server to the IE intranet/trusted site list. Set IE security on all zones to automatically logon with current username and password.
What is strange is that this is the only branch office site that is having this issue. It is almost like kerberos is broken for this site location only.
DOes anyone has any suggestions what could be causing this problem for all computers in this one location. Nothing has changed on their local servers nor have we pushed any updates to the machines.

Hi bubba1984,
As per my understanding, I think this issue is caused by Kerberos authentication. Kerberos is an authentication protocol that allows clients that create authentication tokens to associate a specific destination to that token. In the failure case, there is
a mismatch between the destination specified in the token and the report server process configuration. Due to this mismatch, the underlying Kerberos authentication scheme supported by Windows prevents report server from authenticating the user.
To fix this issue, please try to remove RSWindowsNegotiate and ensure RSWindowsNTLM is specified in the rsreportserver.config file. For more details, please take the following article as reference:
http://blogs.msdn.com/b/lukaszp/archive/2008/03/26/solving-the-reporting-services-login-issue-in-the-february-ctp-of-sql-server-2008.aspx
Hope this helps.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

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