Request a call from support

I want to know a way that I can request a call from support, after paying £800 for this laptop I have had nothing but problems with the battery. I have already spent more money calling your customer care about this and was told that I woud be sent a letter with a returns label, that never happened and I have asked about the issues I am having here on this board and have received no explanation. It is not right that I should have to use my phone YET AGAIN to spend more money on a problem that is Lenovos fault. I forked out a lot of money to have nothing done about this.

Here is the stats for my connection including bt speedtester
Line state
Connected
Connection time
0 days, 16:45:16
Downstream
6,752 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.1 dB / 21.0 dB
Line attenuation (Down/Up)
23.0 dB / 13.5 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Speedtester:-
1. Best Effort Test: -provides background information.
Download Speed
1874 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1874 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :6752 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
1060 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1060 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps
If any more info is required then please post on forum or send me a message.

Similar Messages

Invalid parameters request by calling from an external website

Hello,
i have a problem calling a Bi-Publisher report via "Link" from an external website.
I get the following error-message: *"Invalid parameters requested."*
There are two parameters. The first one is a line_id and the second one is a head_id.
Before calling the template there is a insert-Sql-statement on the database (initiated from the external website).
Because of that there are new values in the table of the LOVs.
I think the problem is that the LOVs of the parameters are inconsistence. The values are out of date.
After waiting several hours the error message disappears and the report could be called from the external website.
Is there a way to refresh the parameters before calling the report from an external website?
Any other ideas?
Thanks ahead for any ideas, solutions or workarounds!
Edited by: user12052573 on 02.06.2010 01:37

I found the problem: Its due to the menue-parameters and their List-Of-Values.. It seems like a cashing-problem or something like that...
Changing the parameters to so called text-parameters solves the problem.
Maybe this workaround helps guys with the same problem...
Greetings...

How to call German Support from Asia to reset security question?

Dear Apple Support,
my dealer for my very first MAC computer tried to install software and update OS to prepare notebook for "reday to use"status.
It turned out that Apple has no service access to allow dealer to install and register software on customer behalf.
So I needed to give him full access to my account.
Since I'm new in this Apple things I was scared because with other OS I never ever had that requierement.
But I already confirmed my MAC order so I could not cancle and step away from Apple.
So I tried to process this request as save as possible. I removed all credit from account and gave a temporary password.
I also tried to set security question to temporary values for my dealers access.
But here something went wrong. So I ended up with obiviously unknow security question answers what blocks the access.
The instructions on the screen and some screenshots in the change settings iinstruction show different (outdated) forms.
Also the alternative approach with alternative email was not working.
Why is it not possibel to forward user request for this reset request automatically to relevant support?
I found also that the German support can't be called from abroad.
Why is this not mentioned in list of international phone numbers?
For some areas there is such a note but not for the German number!
Finally I raised a case request to call back under my number, but Apple does not allow to change the country code.
Because that way I had no chance, I ask my dealer to assist and he called Apple support in Germany, but as they found out that he was acting on my behalf they kicked him out too times without further help.
That was the moment I really regret that I spend now so much money for buying an Apple thing.
I immediately cancle the Apple Care policy. Why should I pay for somthing if not even basic support is reliable.
Apples does really good marketing, but in reality on second view when in real touch with Apple service it looks very poor.
From user interface over usability of support process and dealer service all is so weak.
Since Apple support kicked out the dealer, I called in next attempt a German person to relay my telephone request while being on Skype session.
But what we there experienced was far more unfriendly.
We picked up the call after 2-3 ring and a computer voice wellcomed us and told us that Apple was not able to reach us.
Furthermore they announced to call agian 10minutes later (10:21am MET +10min) we waited in Skype session over half an hour but no call back.
I tried than to request again a call with clear indication that they pleas have to use my abroad number.
But this results in an email answer from Apple support that they can't reach me although the number they confirmed to are correct!
My umber is also given in my data records in Apple-ID. So why is Apple support not able to escalate to second support level if something goes obviously goes wrong?
May be too much automated system administration?
After 1,5 days and many many emails, calls and endless frustration on my site and on authorized dealer side I need to escalate my simple request now over all channels I can find within the Apple universum.
ontact details are all known to you and many request emails in your inbox refer to this case. My dealer contacts I already forwarded to Apple support email.
Hey guys, I need just to get my security questions reseted! Can anybody assist please?
Please inform we when done or call me under my:
1. day number
2. evening number
3. Mobile number.
4. Apple-ID email
5. ooptional email
6. or contact my relay in Germany under the number I send to you.
PPLLLEEAASSEEEEE!

Thanks roaminggnome for reminding me on this reference,
that was one of the confusing webpages I found for this problem while using a simple search :-)
But in my case the screen looked different and the procdure even more different than described in this easy to search posting.
But don't worry Appel support also approached it in same way.
The solution for this problem was much different.
The scaring story with all this is that I had to give full account access and security question answers to a third party person helping as a relay to comunicate to Apple support.
A simple search in free forums showed me that I'm not the only one having trouble with this Apple security strategy.
Many thanks again!
Ramamara,
Send from my Motion Computing Tablet WinXP

HT1349 I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?

I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?

From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Just wait for Apple/iTunes to reply

Help needed! Just want to cancel my year subscription. No answer from support via mail, noone answers when I call, support chat don't work.

Help needed! Just want to cancel my year subscription. No answer from support via mail, noone answers when I call, support chat don't work.

Hi there
I'll pass your details to our Russian team and they'll contact you to assist further.
Kind regards
Bev

I put a case on my iPod touch 5 and now there is no sound coming from the speaker. The head phones work though. I called Apple Support and the 2 people I spoke with seemed baffled. Has this happened to anyone and how do I resolve this?

I put a Griffin case on my daughter's iPod Touch 5 and now there is no sound coming from the speaker. There is sound when we use the headphones. Is there a mute function that I may have switched on and if so how do I turn it off?
It was a gift bought by her Godparents in January and I live in the islands so I can't just drive it back to the store to have them look @ it!
Called Apple Support and spoke to 2 people who seemed baffled and who could only suggest I reset the device. Who h has not helped.
HELP!!!!!!!

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

How to tell if the AE programm is called from (1) SYSTEM PROCESS REQUEST or (2) page run control request

We just wrote an AE program and is called through the vanilla SYSTEM PROCESS REQUEST.
It's running on a daily basis ie. with RECURRENCE.
Now we need to call the same program through the regular page run control request.
But we are not how to recognize from inside the AE program if whether it's been called from SYSTEM PROCESS REQUEST or RUN CONTROL REQUEST.
Any of you might have suggestion ?
Any technique or workaround is also appreciated.
THANKS in Advance .

This AE pgm is currently automatically called from SYSTEM PROCESS REQUEST on a daily basis to load data from an input file deposited on the server ready for pickup.
We would like to use the same AE pgm ( thus using the same validation and loading logic ) to load the same file format but defined by the user ( via attachment load ) as needed any time during the day.
The user will initiate this AE pgm online ( ie. from a page with his parameters ).
Currently, the pgm now already runs automatically daily and we wish to make it also available to be run by user anytime in the day
To achieve that, we would need to know:
Is the AE pgm ran by (a) the user or by the (b) SYSTEM PROCESS REQUEST so that the program can decide of where to take input file.
(a) Take from an attachment defined by user or (b) from the input file already deposited on the server for pickup
That is the reason why we try to detect who called the AE pgm in order decide where to pickup the input file.
Your help is much appreciated as I do researches but so far haven't gotten a concluded decision.
Thank you.
Message was edited by: Kel_123

Completely different AMF request packets for same remote service call from Flex to PHP using ZendAMF

I was trying to debug why one of the remote-services in our Flex application was failing randomly. What I found was interesting. Completely different AMF request packets were sent for same remote service call from Flex to PHP.
When the service call succeeds the AMF request packet looks like the following:
POST /video/flex/bin-debug/gateway.php HTTP/1.1
Host: localhost
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-us,en;q=0.5
Accept-Encoding: gzip,deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive: 115
Cookie: PHPSESSID=j6u30i8uu6c3cvp8f4kipcpf05
Referer: http://localhost/video/flex/bin-debug/main.swf/[[DYNAMIC]]/5
Content-type: application/x-amf
C    ontent-length: 305
Flex Message (flex.messaging.messages.RemotingMessage)     operation = getMemberFromEvent    clientId = 2F997CD0-7D08-8D09-1A9B-0000422676C8    destination = MembereventService    messageId = B46AB58D-2241-83F0-41E4-9FE745565492    timestamp = 0    timeToLive = 0    body =     [      280    ]    hdr(DSId) = nil
And when the service fails the AMF request packet looks like this:
ServiceRequest: getMemberFromEvent; RemoteService; getMemberFromEvent
(mx.messaging.messages::RemotingMessage)#0
body = (Array)#1
    [0] 250
clientId = "1AA4FAAB-AEA5-8109-4B0D-000002B3A9A1"
destination = "MembereventService"
headers = (Object)#2
    DSEndpoint = (null)
    DSId = "nil"
messageId = "2F92E6C0-FE92-A09B-B150-9FE2F28D9738"
operation = "getMemberFromEvent"
source = "MembereventService"
timestamp = 0
timeToLive = 0
Also, following is the error message on Flex when the service fails:
{Fault code=Channel.Call.Failed, Fault string=error, Fault detail=NetConnection.Call.Failed: HTTP: Failed, Destination=MembereventService}
We are using Swiz as the micro-architecture for Flex development and Zend AMF for remoting between Flex and PHP.
Any ideas what is wrong here, what is causing Flex to send different request packets for the same service & what I can do to fix it?

Hi, I know that your post is almost 5 years ago, but have you found the solution to this issue?
Thanks.

Who can tell me whether I can make a call from MAC if iPhone 5s doesn't support FaceTime ?

MBP is OS X yasmite, and iphone 5s is 8.1, but iPhone 5s was bought in UAE, does not support FaceTime,
it means I cannot make a call from my MBP, right?

Wrong. The setting is not on the iPhone and whether it has Facetime or not is irrelevant because the iPhone does nothing really. it should be on the computer however.
On your Mac, open the FaceTime app, then go to Preferences under FaceTime, and tap Settings. Make sure the iPhone Cellular Calls option is switched on.
With that on, make sure both the Mac and the iPhone or on the same Wifi network. and both are signed in with the same Apple ID to iCloud.
Then it should work.

Hi i have just bought a used ibook from goodwill and need to reset the id and password.is there anyway to do this? i called tech support and they said to try here because our ibook is considered opsolete and they can't help me. thanks

hi before i start i did not steal it, i bought a used ibook and need to know if there is a way to reset or get past the old user id and pass word. we bought it from goodwil so no way to ask old owner and i called tech support and it is conciderd opsolete so no help from them and know one in this area works on mac. so what can i do? this is for my daughter and we are not rich thats why we bought used. thanks for any help.

Here are the instructions, as I have them:
Press the Command + s key during startup. This takes you to Single User Mode, where you will see a command line.
Type this when the command-line prompt (>) appears:
mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now
When the iBook restarts, you will see the setup screen. This allows you to create a new account. BE SURE to give yourself administrative privileges. You can now use this new account and set it to log in automatically with this new account if you don't want to be bothered with the login screen every time you start up.
You can also delete the old account if you want to free up some hard drive space.
Good luck!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
However, it is desirable to do it with the disc, if it is available, which is why I waited to see if the user has the disc before supplying the instructions for doing it via Single User Mode.

HT1766 I have an I pad Mini. Since i down loaded the new update ISO 7, my I Pad is not running certain media files either from Chrome or Safari browser. I called technical support but they failed to provide any help stating the media files may not be comp

I have an I pad Mini. Since i down loaded the new update ISO 7, my I Pad is not running certain media files either from Chrome or Safari browser. I called technical support but they failed to provide any help stating the media files may not be compctable with new soft ware. I do bnot agree with their finding because i have I phone with ISO 7 updated soft ware and same files run on my I phone but not on I Pad. This was working fine before updating new software. This device is useless for me if i can not watch the program that i bought this for. I want device to replaced or taken back by the company. Thank you

Here are the iPad Mini specifications:
iPad mini - Technical SpecificationsNov 1, 2012
The specifications explain exactly what types of files are supported under "TV and Video".

6th generation nano screen black but able to touch screen from memory to get music to play..called customer support they said it's the backlight since touch screen can still be touched and music can be played..any thoughts?

second 6th generation nano..again with the same problem..screen is black will not turn on but am able to touch screen and get music/radio to play...able to touch around on screen from memory..nano is recognized in itunes and computer..but screen will not turn on..called customer support today..of course out of warranty but was told that it sounds like my backlight is burnt out and that's all i need fixed, told that it shouldn't be that expensive (live in myrtle beach SC) and that my screen is fine since i am able to touch around on it...any thoughts?
thanks to all for any advice or input..will try to take to local icitymac store in next couple of days
jenn

Replacing the backlight usually requires replacing the entire front LCD/digitizer. And yes, it sounds the backlight has burned out.
Keep in mind that if you go the Apple route, they won't actually repair the iPod, but instead will do an out of warranty exchange meaning your current Nano will be replaced with a refurbished model of the same capacity and generation.
B-rock

Need FM which tells whether request received(object call) from R3 OR Portal

Hi All,
I need to differentiate some logic in a method based on whether it is called from R/3 OR Portal. I think there is a function module which tells whether the request is from Portal or not.
Thanks in advance
Regards,
Sudhakar.

Hi Sudhakar,
Not aware of any such FM. But this is what you can do.
Any action form portal usually will call an RFC. In that RFC you can use SET parameter (SAP memory). And in your method you can check for that parameter to determine if it was called from portal.
Regards
Krishna Kishor Kammaje

HT201232 I have called the support number given, was on hold for more than an hour and received quite unpleasant phone bill for trying to sort out AppStore mistake! Is there any other options of getting "support" apart from calling these telephone numbers

My account was charged for buying app that I actually didn't buy. I was trying to sort out these mistake by calling the support number given (Russia). There was no other options like sending an email or calling some other number. I was on hold for one hour and a half! Is that normal for Apple support??? So apart from being charged for the app I haven't given my permission to buy, I also got a phone bill for calling the only support number available. Where can I submit my complain and what could be done about it?
Thank you,
Natalia

There is an email way to do this. See here: https://getsupport.apple.com/ContactInfo.action
The Russian Federation is one of the countries listed under Other.

Hi I bought my ipad in the US, but I live in Swaziland, Africa. I cannot remember my seurity answers. I need a number I can call from SOuth Africa- the Apple support sent me an 800 - APL - CARE no. which I cannot dial. Help!!!

HI
I bought my ipad in the US, but I live in Swaziland, Africa. I cannot remember the answers to my security questions. I have contacted apple support, but they send me an 800 number which I cannot call from here. Help!!! I am so fed up as I cannot purchase anything without answering these two questions.
Thank you
SJ

International Support
http://support.apple.com/kb/HE57

Request a call from support

Similar Messages

Maybe you are looking for