HT201232 I have called the support number given, was on hold for more than an hour and received quite unpleasant phone bill for trying to sort out AppStore mistake! Is there any other options of getting "support" apart from calling these telephone numbers
My account was charged for buying app that I actually didn't buy. I was trying to sort out these mistake by calling the support number given (Russia). There was no other options like sending an email or calling some other number. I was on hold for one hour and a half! Is that normal for Apple support??? So apart from being charged for the app I haven't given my permission to buy, I also got a phone bill for calling the only support number available. Where can I submit my complain and what could be done about it?
Thank you,
Natalia
There is an email way to do this. See here: https://getsupport.apple.com/ContactInfo.action
The Russian Federation is one of the countries listed under Other.
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