Request Product Service Error

Hey all,
I'm trying to send my iPod back after the internal lcd screen cracked when charging over night. :/
And now im trying to send back my iPod nano and get this error...
"ALERT (26000,131)
The serial number you have entered cannot be verified. Please check the products serial number and enter it again. Or, call Apple for assistance. You can find the right phone number for your location by visting http://www.apple.com/contact/phone_contacts.html. Apple iPod From HP oweners should contact HP for Assistance."
Sorry for any typos.
- Kieran

sorry bad link: here we go http://img205.imageshack.us/img205/5844/98339557nn9.jpg

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