Request Timed Out! Help

I keep getting the message "The Request Timed out" each time I attempt to load Cloud On. I had this problem at work and now at home with both internet connections being stable. Need to access so that I may transfer files and modify documents at work.  Please help.
Thanks

Hi, thanks for your response.
I turned off my wifi in settings but this did not work. I do not have a 3G ipad 2. i have closed all programs and restarted my ipad a few times with the same error message. I use cloud on with dropbox, and this just began happening today.

Similar Messages

  • Request timed out because there has been no reply from the server in 600000

    Issue:
    Request timed out because there has been no reply from the server in 600000
    Scenario:
    1. All the crystal reports are designed by using Crystal Report 2008 Version -- 12.3.0.601
    2. All reports are uploaded to CMC (SAP Business Objects Enterprise XI, Product: 12.1.0)
    3. using Front-End .net Winform
    4. Crystal Report is binding is done using Business View Manager (since having more than one databases)
    5. Business View Manager Connects to Oracle using "Oracle Server" connection
    6. Loading reports as follows
    string queryString = string.Empty;
    SessionMgr sessionMgr = new SessionMgr();
    EnterpriseSession enterpriseSession = sessionMgr.Logon(userName, userPassword, serverName, authType);
    EnterpriseService enterpriseService = enterpriseSession.GetService("InfoStore");
    InfoStore infoStore = new InfoStore(enterpriseService);
    enterpriseService = enterpriseSession.GetService("PSReportFactory");
    Object psrfObject = enterpriseService.Interface;
    PSReportFactory psReportFactory = (PSReportFactory)psrfObject;
    queryString = "Select SI_CUID, SI_ID, SI_NAME, SI_PARENTID From CI_INFOOBJECTS " + "Where SI_PROGID='CrystalEnterprise.Report' " + "And SI_ID=" + ReportId;
    InfoObjects infoObjects = infoStore.Query(queryString);
    InfoObject infoObject = infoObjects[1];
    ReportDocument crDoc = new ReportDocument();
    crDoc.Load(infoObject, enterpriseSession);
    7. All the reports are getting loaded properly and i am able to dynamically set the report parameters
    8. After executing report, some of the reports take more than 10 minutes, due to which shows following error
    Request timed out because there has been no reply from the server in 600000
    Note i have done following:
    1. I have checked stored procedure running through oracle for more than 10 minutes (1 hr, 2 hrs)
    2. Tried simply running crystal report without front-end running perfectly more than 10 minutes (1 hr, 2 hr)
    3. When i run .net winform application for specific reports which takes long time, gives "Request timed out because there has been no reply from the server in 600000"
    Also i have done lot much R&D and spent almost weeks to get resolution but not getting any solution out of it, please help me in this case
    HKEY_LOCAL_MACHINESOFTWAREBusiness ObjectsSuite 12.0Report Application ServerClient SDKCorbaAdapterWaitReplyTimeout = 600000 and HKEY_LOCAL_MACHINESOFTWAREBusiness ObjectsSuite 12.0Report Application ServerInprocServerEnterpriseRequ
    AS per following URL
    Session timeout
    1. Log into Central Management Console
    2. Go to server,right click on Crystal report processing server and select properties,change the idle connection time out to 60 minutes
    3. Also right click on crystal report cache server and select properties ,change the idle connection time out to 60 minutes
    4. Restart Crystal Report Processing Server and Crystal Report Cache Server
    5. Change the session time out to 60 minutes in web.xml of INfoviewApp,InfoViewAppAction,PlatformSerivces and CrystalReports.
    6. Navigate to the following location
    <BO Install Dir>Business ObjectsTomcat55webappsInfoViewAppWEB-INF
    7. Edit the web.xml in notepad and search for the below lines.
    <session-config>
    <session-timeout>20</session-timeout> <!-- 20 minutes for session objects -->
    </session-config>
    8. Increase the Session-Timeout parameter to 20 to 60 minutes in web.xml . Save this file
    9. Repeat the same for the web.xml file in the InfoViewAppActions folder in <BO Install Dir>Business ObjectsTomcat55webappsInfoViewAppActionsWEB-INF
    10. Repeat the same for the web.xml file in the PlatformSerivces folder in <BO Install Dir>Business ObjectsTomcat55webappsPlatformSerivcesWEB-INF
    11. Repeat the same for the web.xml file in the CrystalReports folder in <BO Install Dir>Business ObjectsTomcat55webappsInfoViewAppActionsWEB-INF
    12. Restart the tomcat server
    Still i am getting same error, please help me, if you have any idea, clue with respect to this error on winform

    This error is specific to RAS. The default CORBA request timeout is 10 minute = 600000 ms. When the RAS SDK does not get the reponse back from RAS server in 600000 ms it throws this message. Why it works in InfoView\CMC what I believe you refer to as "Front End' application is because InfoView\ CMC don't use RAS.
    1. First make sure that a smaller report wich runs pretty fast ( 1-2 min) works. This will confirm that there is no connectivitiy issues between RAS and RAS SDK.
    2. If you get the efrror for every single report, even the smaller ones, make sure the box running RAS and RAS SDK code( in case they are 2 different) can ping each other with IP, shortname and FQDN. If there is a firewall between them, the RAS port needs to be opened for bidirectional communication. By default RAS chooses a random port for communication with SDK but within CMC you can configure it to use a specific port and open it.
    3. If the issue is specific only to reports that are long running, typically more than 10 minutes, then you need to inclease the CORBA timeout to a value more than what the reports typically would take to process. This is done on client code side or IIS in this case.
    Here are the steps:
    Make the following changes on the application server/system.
    Open RegEdit by going to Start > Run and typing in regedit.exe. Then click Ok.
    Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.5\Report Application Server\Client SDK\CorbaAdapter
    Change the value of SendRequestTimeout(ms) to 100000.
    Change the value of WaitReplyTimeout(ms) to 6,000,000 ms. The default value is 600,000 ms and may not be long enough.
    Restart IIS by going to Start > Run and typing in iisreset. Then click Ok.
    Retry the failing application.
    See note:  1296656
    This error should be easy to fix
    Edited by: Aasavari Bhave on Feb 2, 2012 11:20 AM

  • HOW TO: Resolve 'An error has occurred: Request timed out' issue

    Post Author: fmi-charles
    CA Forum: Crystal Reports
    After doing a new install of BOE Server software, encountered a problem viewing long running reports on-demand.  InfoView displayed: 'An error has occurred: Request timed out.' Couldn't find answers anywhere (not even on this site) that would help me resolve this issue.  So, I decided to post the resolution.
    The error from this post's subject line is displayed when viewing on-demand reports that run for longer than 90 seconds.  If the report was scheduled, it wouldn't have a problem - only viewing on-demand.  This issue transpires with the following setup:   * M$ Windows 2003 Server   * IIS v.6   * .NET 2.0.50727   * BO Enterprise Server XI R2 SP2   * M$ SQL Server 2005
    The resolution is to find the 'machine.config' file for your current version of the .NET Framework (e.g. C:\WINDOWS\Microsoft.NET\Framework \v2.0.50727\CONFIG\machine.config).  Edit the file and place the following into a new line within the 'system.web' section: <httpRuntime executionTimeout="3600"/>
    The timeout is set in seconds.
    Then, restart IIS using the command line.

    Hello Cristinel -
    Thanks for send your inputs but I have solved this error.
    I would like that if you solve my this question.
    My project's URL is http://www.lampslightingandmore.com/
    I want to put w3stander HTML logo in my website.
    I have done many error but some error i could not understand.
    please click on below url and send me your suggestion how to solve this errors?
    http://validator.w3.org/check?verbose=1&uri=http%3A%2F%2Fwww.lampslightingandmore.com%2F
    I hope you send your best inputs.
    Thanks

  • Slow reports giving "An error has occurred: Request timed out" on first run

    I have BO XI R1 SP4 installed on Windows 2003 R2 SP3 with .Net 1.1 installed.
    Most of our reports are quite large (>60000 rows returned) and will timeout in InfoView when first run and give the message in the subject. When you close the window and re-run them then they come up almost straight away.
    This tells me that the report runs and it gets stored in the cache server, which is fine, but I want to be able to eliminate the timeout for the users.
    I found a solution if .Net 2.0 is installed (HOW TO: Resolve 'An error has occurred: Request timed out' issue) but my server only has .Net 1.1.
    Is there a change to a timeout I can made to the server as it is, or should I install .Net 2.0 and change IIS to use that version of .Net then make the solution change already suggested?
    TIA
    I should add that the timeout is after around 5 minutes, so the normal changes recommended at note 1198539 doesn't seem to apply, as the timeout happens after the normal 90 seconds expires for some time.
    Edited by: Geoff Croxson on Sep 3, 2009 2:02 PM

    Will something like this work on an iPhone and where would I locate it?  My App Store was working just fine and this last week it's been slower and slower, plus difficulties with downloading and updates. Both my downloads and updates start and then pop up a 'can't install at this time'. I thought it might b my storage space so I started deleting. Well I have plenty of space now and still get same problem.
    Now over the last two days I will type in a search to reinstall the apps that I removed and the App Store tells me request timed out.
    Help please

  • Request timed out while waiting for response!!

    Hi All,
    My scenario is PROXY to SOAP. I am getting below error while posting to WEBSERVICE.
    <?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
    - <!--  XML Validation Inbound Channel Response
      -->
      <ns1:stackTrace xmlns:ns1="http://xml.apache.org/axis/">Failed to deliver inbound WS message, code=503 and reason=Request timed out while waiting for response. at com.sonicsw.net.http.ws.WSHttpProtocolHandler$HttpInBrokerHandler.invoke(WSHttpProtocolHandler.java:833) at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32) at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83) at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453) at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281) at com.sonicsw.net.http.ws.WSHttpProtocolHandler.sendToSOAPStack(WSHttpProtocolHandler.java:630) at com.sonicsw.net.http.ws.WSHttpProtocolHandler.dispatch(WSHttpProtocolHandler.java:537) at com.sonicsw.net.http.ws.WSHttpProtocolHandler.servicePost(WSHttpProtocolHandler.java:284) at com.sonicsw.net.http.ws.WSHttpProtocolHandler.service(WSHttpProtocolHandler.java:609) at com.sonicsw.net.http.HttpProtocolHandler.handle(HttpProtocolHandler.java:471) at progress.message.net.http.server.HttpConnectionHandler.handle(HttpConnectionHandler.java:170) at progress.message.net.https.server.SonicHttpsConnection.service(SonicHttpsConnection.java:156) at org.mortbay.http.HttpConnection.handleNext(HttpConnection.java:981) at org.mortbay.http.HttpConnection.handle(HttpConnection.java:831) at progress.message.net.https.server.SonicHttpsServer.handleConnection(SonicHttpsServer.java:449) at progress.message.net.https.server.SonicHttpsServer.handle(SonicHttpsServer.java:364) at org.mortbay.util.ThreadPool$PoolThread.run(ThreadPool.java:534)</ns1:stackTrace>
    Any Idea ? Do I need to change anything in my SOAP Channel or BAsis should change the Time Parameter?
    Thanks,
    Pushkar Patel

    Hi,
    >>>>>>>Request timed out while waiting for response.
    See the below link, it might be helpful to you for timed out issue.
    [Link1|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/c059d583-a551-2c10-e095-eb5d95e03747?quicklink=index&overridelayout=true]
    Regards,
    Rajesh

  • SSRS report- Request timed out error displaying when running.

    I have a parameter which with other date ranges work but where the parameter for datetime is from 4/1/2013 to 5/1/2013 it brings this error:
    Server Error in '/' Application.
    Request timed out.
    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. 
    Exception Details: System.Web.HttpException: Request timed out.
    Source Error: 
    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
    Stack Trace: 
    [HttpException (0x80004005): Request timed out.]
    How can I be able to determine the cause of this because the sql mgmt studio brings in the data really well at 15 seconds with hundreds of rows?
    I am not trying to lessen the time for getting this data which one thing would be to reduce the amount of fields needed to lower reaction time for retrieving the data. I am just wondering why is it giving me this and what plans can I do to avoid these errors
    from happening again?

    Hi Elvin,
    The issue might be related to the executionTimeout setting of the Web application. If you view the report in the report manager, please use the following steps to modify the web.config file:
    Navigate to <Drive>:\Program Files\Microsoft SQL Server\MSRSX.<InstanceName>\Reporting Services\ReportManager, back up and then open the web.config file.
    Search for httpRuntime.
    Add maxRequestLength="100000" to the line of code, and reset the executionTimeout value so that the line looks like this:
    <httpRuntime maxRequestLength="100000" executionTimeout="90000" />
    If you view the reports on a SharePoint site, please modify the web.config file of the SharePoint Web application. For example, if the SharePoint Web application uses 80 port, then its web.config file is located in the C:\inetpub\wwwroot\wss\VirtualDirectories\80
    folder.
    Hope this helps.
    Regards,
    Mike Yin
    TechNet Community Support

  • I get this message "request timed out" everytime i tried to play a video .

    I've been having this problem for serval months now and it's annoying at first i used to watch videos and movies normal , but now everytime i try to visit a website to watch a movie when i click play i get this message " request timed out " after two minutes , i have downloaded google chrome , and it worked fine only for serval mins and then when i try to play or watch movies it's still giving the same error , btw i'm connected to internet via my home wifi connection , and yeah i restarted the ipad and switched the router off and on again and nothing changed , what is wrong with my ipad , how could i solve this annoying issue !

    I've been having the same issues too, and thought it was just my outdated computer or account?!
    Every time I try to purchase a song, "session has timed out" shows up after I click "agree" to the terms!? I seem to be in the exact same scenario as 'SportsBarn' above:  Itunes support have replied repeatedly with the same "solutions" but nothing has helped or even been applicable.  I have an older laptop, 2005 Powerbook running OS X 10.4 Tiger so it's not compatible with the latest iTunes 10.5.2 which requires minimum OS X 10.5. I've been using the balance already in my iTunes account (from redeemed giftcards over the past few years) with no problem, until recently (my last successful purchase was October 2011). I wonder if it's the older OS or just a redemption glitch even with newer computers?

  • "An Error has Occurred. The request timed out." - OS X 10.8.2

    I have Mountain Lion OS X 10.8.2 installed on my 15" Macbook Pro (Mid-2010).
    Upon initiating Software Update, the App Store window appears > 'Checking for Updates'  > results in: "An Error has Occurred.  The request timed out." (after approximately of 30 seconds).
    This is an on-going issue.  The OS Firewall is disabled and no third party anti-virus/security software has been installed. 
    I have contacted Apple Technical Support and they advised the installation of Combo/Supplementary (10.8.2) software. 
    This was updated as advised; yet the same problem still exists!
    Can anyone assist with a 'fix' for this issue and the reason why it is occurring please?

    Will something like this work on an iPhone and where would I locate it?  My App Store was working just fine and this last week it's been slower and slower, plus difficulties with downloading and updates. Both my downloads and updates start and then pop up a 'can't install at this time'. I thought it might b my storage space so I started deleting. Well I have plenty of space now and still get same problem.
    Now over the last two days I will type in a search to reinstall the apps that I removed and the App Store tells me request timed out.
    Help please

  • Server read lock request timed out in MDM 7.1 server

    Hi,
    I have a issue regarding the MDM 7.1 server which is on windows 2003 server and Database as Sql server 2005.
    The issue is when i am trying to load the MDM server from the MDM console it is popping out the error message as "Server read lock request timed out"
    when i restart the server and try to mount the MDM server it is getting mounted but after a while again it popping out the error message.
    i saw few log's at batabase and o/s but no luck, Is there a way to solve this issue.
    Thanks
    Phani Ram

    Hi Phani,
    I am not quite sure so just have a look at guide u201CGood to Knowu201D Topics for a Smooth SAP NetWeaver MDM 7.1 Implementation
    http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/70b0caa1-92e5-2c10-c687-a8d05e778e59?quicklink=index&overridelayout=true
    Page no: 21/96 Example 3: Request for a server/repository read lock timed out where it is said that with MDM 7.1, lock attempts time out in 2 minutes to prevent Consoles from locking up for long times. This is not an error and does not require server to be restarted.
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  • Request timed out because there has been no reply from the server

    Hi,
    I am using "Embedded report application server 11.5".
    When i am going to launch report with the help of above mentioned server i am getting "Request timed out because there has been no reply from the server for more than 600,000 milliseconds" error.I have already huge data for passed parameter
    Steps that i followed:
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    2)In registry entry i have set 10,00,000 miliseconds insted of 6,00,000 miliseconds.
    Can anybudy please provide me some solution for this.
    Regards
    Vishal

    See here if it's still an issue
    Re: which registry setting to change for long running reports

  • Occasionally got 'Request timed out' when trying to do Ping test on the server. What likely will be the cause?

    I want to troubleshoot what causing the connection unstable between workstation and server. When i try do the ping test, the reply sometime 'Request timed out' Any idea what likely the cause of this issue?
    I tried change network adapter, change network cable, change network port, reassign different ip address to the server. Still the result remain. I got another server on the same rack and same ip segment(base), but the other server is ok.
    Any idea on this guys?
    Thanks.

    Hi S.Akmal,
    The request timed out also can caused by the remote computer no replayed, you can try to check the remote server whether it have some network issue, you also can connect this
    server to another server directly(just connect them with cable) then try the ping then can determine whether issue occur on this server.
    More information:
    Internet Control Message Protocol (ICMP) Basics
    https://support.microsoft.com/en-us/kb/170292
    I’m glad to be of help to you!
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • Connection request timed out - problem

    Hi, our errorlog confirms there are regular "Connection request timed out" errors in our web-application (asp.net with odp 9.2.0.4).
    Now we did a standard ODP installation, so i don't know how all the Pooling parameters are set up initially. But i found metalink note 261377.1 which states that the max number of connections also depends on the setting of maxconnections in the machine.config on the server. right now this setting is (windows server 2003):
    <connectionManagement>
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    </connectionManagement>
    Apart from having to install patch version 9.2.0.7, could this be part of the problem? Or could this also be caused by wrong programming practice?
    Furthermore: in metalink note 240997.1 i found an example of setting several pooling parameters at connect-time. Is this the only way to do it, or is there something like an odp.config where you can specify these parameters?
    Regards, Paul.

    Hi Paul,
    1) "how the pooling parameters are set up initially": refer to the odp.net documentation, it tells you what all the default parameters are. The key parameter in this case would likely be "max pool size" which defaults to 100.
    2) "maxconnections in machine.config": I looked at that note which doesnt contain very much detail, but couldnt force a problem. maxconnection="2" is apparently the default, it's what mine is set to, and I can open 100 connections without problem. It may be that theres another setting that can affect this (I doubt the guy who wrote the note just made the info up) but I dont know what that is top of my head.
    3) the pooling parameters can only be set in the connect string itself. You could certainly store the settings in a System.Configuration.ConfigurationSettings.AppSettings file however.
    4) "Connection request timed out" is typically not an Oracle software problem, but more frequently an issue with code not cleaning up after itself properly. To confirm whether you've hit "max pool size", check v$session; how many actual connections does that app have? Make sure you're closing and disposing the connection, and additionally the command, reader, etc, under all circumstances (ie, a finally block).
    Hope that helps,
    Greg

  • DNS request timed out. timeout was 2 seconds. *** Request to self timed-out

    I am having an issue with one of my domain controllers (Server 2012 R2). It is a DNS server as well and it times out 100% of then time when attempting connect to either of the two trusted forests that are setup as conditional forwarders. There is also a
    delay or a time out the first few times when attempting to resolve an external site such as google.com. The domain controller functions fine. All routing seems to fine, because I can telnet on port 53 to the trusted forest's DCs. They can even use the problem
    DNS server to resolve hosts. It just does work from my controller to the other forest. Here is an example of what is happening.
    > external.forest.dc
    Server:  problem.local.dc
    Address:  192.168.1.8
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    *** Request to problem.local.dc timed-out
    > external.forest.dc
    Server:  problem.local.dc
    Address:  192.168.1.8
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    *** Request to problem.local.dc timed-out
    Google will resolve eventually resolve
    > google.com
    Server:  problem.local.dc
    Address:  192.168.1.8
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    *** Request to problem.local.dc timed-out
    > google.com
    Server:  problem.local.dc
    Address:  192.168.1.8
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    *** Request to problem.local.dc timed-out
    > google.com
    Server:  problem.local.dc
    Address:  192.168.1.8
    Non-authoritative answer:
    Name:    google.com
    Addresses:  2607:f8b0:4006:808::1001
              74.125.226.67
              74.125.226.66
              74.125.226.72
              74.125.226.69
              74.125.226.68
              74.125.226.70
              74.125.226.73
              74.125.226.64
              74.125.226.65
              74.125.226.71
              74.125.226.78
    The other DC works as it should:
    > external.forest.dc
    Server:  working.local.dc
    Address:  192.168.1.7
    Non-authoritative answer:
    Name:    external.forest.dc
    Address:  10.1.1.1
    There is a firewall between these networks, they connect via campus fiber. I created an any rule to rule that out. I am thinking the DNS server is corrupt, but I cannot figure it out. 
    Dcdiag /test:dns says everything is great.
    Any suggestions?

    Hi,
    According to your description, my understanding is that the problem DC is configured with conditional forwarders to resolve names about other 2 trusted forests, and always times out. Besides, there is a delay or a time out the first few times when attempting
    to resolve an external name.
    Use NSlookup to confirm that if the conditional forwarder works. Open CMD on problem DC, type the command below and each line end with enter:
    Nslookup
    Server <IP address of the condition forwarder which used to resolve names on trust domain>
    <name of the trust forest which you want to resolve>
    If it works, try to increase time-out period:
    Properties of Conditional Forwarders – Number of seconds before forward queries times out
    – change the time.
    If it doesn’t work, turn on exhaustive debugging mode. Open CMD on problem DC, type the command below and each line end with enter:
    Nslookup
    Set d2
    Server <IP address of the condition forwarder which used to resolve names on trust domain>
    <name of the trust forest which you want to resolve>
    Post the result here.
    Besides, for internet/external name resolving problem, we usually have another DNS server(except for DCs) which connected to Internet/external and used to resolve external/Internet names. And on DCs, configure forwarder and use forwarder to resolve external/Internet
    names. If it is your case, check the forwarder setting on the problem DC, or use ping to test the network connectivity. Confirm that if the delay of name resolving caused by network delay.
    Best Regards,
    Eve Wang
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

  • FCP to YouTube - 'the request timed out'

    Hi guys, here's my question:  I uploaded a video to YouTube from final cut pro two days ago to a friend's channel.  Today, I tried uploading the same video to my own channel, but in FCP it's freezing at 50% upload.  I get this message: Publishing to YouTube failed - the request timed out.  Any thoughts on this?
    I don't think it's to do with the duplicate video because YouTube allows duplicate videos as far as I know.  I also slightly changed the size.
    In the past, I've been able to upload seamlessly from FCP to YouTube, so I have no idea why it's not letting me now.
    Many thanks for your help,
    Brian

    If you don't have Compressor, check the Shared Items folder in your event. Open it in QuickTime. If it plays OK, upload that file using the YT uploader.
    Good Luck.
    Russ

  • Why wen I put in my password I get a message 'request timed out'

    Why wen I put in my password I get a message 'request timed out'

    Hi there Nechama B.,
    You may find the troubleshooting steps in the article below helpful.
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/ts3970
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