Resloving Locks

Hi Guys,
Hope your day has been going good.
Please whats the best way to resolve locks...
Platform 11.5.9/ 11. 5.10.2
OS Solaris/Linux
I know you can go to OAM ==> Concurrent Requests ===> Running
to get info on locks being held to kill but what if you have alot of locks on the database and go to OAM ==> Concurrent Requests ===> Running and there is non running,
How will you now know which user has generated the sessions since, all the 11i users will appers as apps in enterprise manager==> sessions locks
Please help with trouble shooting locks steps mostly when you don't know or can't find the user.
Thanks in advance

Use the following SQL query to identify the sid and serial# associated with the session identified in the Monitor Users form:
SQL> SELECT SUBSTR(d.user_name,1,30) "User Name"
,      a.pid
,      b.sid
,      b.serial#
FROM   v$process a, v$session b, fnd_logins c, fnd_user d
WHERE  a.pid = c.pid
AND    c.pid = &PID
AND    d.user_name = UPPER('&USER_NAME')
AND    TO_DATE(c.start_time) = TO_DATE('&START_DATE')
AND    d.user_id = c.user_id
AND    a.addr = b.paddr
AND    c.end_time IS NULL;- When prompted for "PID", enter the value that appears under the Oracle Process column on the form.
- When prompted for "USER_NAME", enter the value that appears under the User Name column on the form.
- When prompted for "START_DATE", enter the Date that the user started the session.
You may also refer to the following notes for more details:
Note: 180683.1 - What is the Supported Method for Releasing a Oracle Application User's Lock on a Table?
Note: 181042.1 - Is There a Script to Identify the Session Identifier (SID) for an Actual Individual Apps User?
Note: 233871.1 - Diagnostic Test: FND - Find Active Users logged into Applications and running concurrent programs
Note: 223559.1 - Oracle Application Object Library Table Lock Data Collection Test
Note: 103516.1 - How to Kill Inactive Sessions Based on the Information in the Monitor User Form
Note: 200590.1 - bde_session_locks.sql - Locks for given Session ID (8.1-9.2)
Note: 156965.1 - coe_locks.sql - Session and serial# for locked Rows (7.3-9.2)
Note: 169630.1 - bde_session.sql - Expensive SQL and resources utilization for given Session ID

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