Resources are not configurable under RMCM and User

Hi
I am using UCCX 8 with CUCM. Whatevere Agnet / end user I am making in CUCM its coming to UCCX. But I can not getting them onder RMCM. When I am going uder tools>viewuser and clicking one user and Configuring resources its gives error "Error Occured while reading the resources".
i have checked my RMCM, Axl, CTI user and seems like every thing is fine. Please give me update on this how can I enable all user under RMCM.
BR
Saa

What is the exact version of UCCX you are running. You could be running into this bug:
http://cdetsweb-prd.cisco.com/apps/dumpcr?identifier=CSCti26255&parentprogram=QDDTS
hen creating a new agent on the system, within the User configuration screen, an error is seen when clicking on "configure resource". The message is "Error occured while reading the Resource"
MADM logs show the following:
3591: Jul 09 17:29:32.796 EDT %MADM-ADM_CFG-3-ADM_EXCEPTION:Unknown ADM Exception: Exception=com.cisco.app.ApplicationException: Unable to acquire cluster mutex
3592: Jul 09 17:29:32.796 EDT %MADM-ADM_CFG-3-EXCEPTION:com.cisco.app.ApplicationException: Unable to acquire cluster mutex
Looking at the Directory Access Synch logs, I see this message repeatedly:
2010-07-09 17:25:54.111 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to connect to ldap.
the permanent fix is to upgrade to 8.0(2) SU3.

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