Restoring Account Info

My wife had logged into the Imac last year and created an apple ID which defaulted into the itunes "account".
She only used it once to redeem Pepsi cap songs
I didn't realize that her ID was in the account field and I just redeemed a $50 gift certificate. It showed that her ID was credited and I saw the $50 in the cash field.
When I tried to purchase a song, it asked for my ID/password. I entered the wrong info because I didn't know her password. Now, the account field is blank
When we tried to get the password from My Info, it says that ID doesn't exist, even though it was in the account field.
We tried every iteration of her name and previous(only) two e-mail addresses and Apple can't find her Apple ID.
What do I do? I e-mailed support and they replied...
"We apologize for the inconvenience that you have experienced with this account.
The iTunes Music Store Team does not have the ability to change your account settings for you. If you no longer have the password for this account, you can simply have the password reset by visiting Apple's iForgot page."
Is the ID stored somewhere on the local machine?
Help!
IMac Mac OS X (10.2.x)

At this point you will need to call Palm WebOS Tech support for assistance in restoring a backup snapshot to restore your data.
Call WebOS support at 877-426-3777 for assistance.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/pre/p100eww/sprint/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Similar Messages

TS4036 I upgraded to an Iphone 5 and open new Icloud account, I then backed up my phone on my brothers Mac Pro, I now want to restore my info to my phone and I get a message that says not enough space. What do I do

I upgraded to an Iphone 5 and open new Icloud account, I then backed up my phone on my brothers Mac Pro, I now want to restore my info to my phone and I get a message that says not enough space. What do I do

Delete all back ups on MacBook and create new back up. Restart his MB and attempt to restore again. Do not forget to erase your iphone 5 before restore.

Link BPP Account Info to Activity

Hi Experts
I need to somehow link the account info of a Business Partner in BPP, to my a relevant CRM activity.
So for eg. If I create an activity for a BP in CRM, I want his current account info to pull through to the CRM activity.
The account info that Im speaking of is for eg. all the accounts that the BP has with the client.
Please help?
Best Regards
Pragasen

Hi,
I replaced my Z10 with a new one. I used the Blackberry link to restore the data to my new device. I configured the mails and applications i normally use.
However i started getting notification in the BB hub for Twitly and some other apps that I cannot guess as only user ID was mentioned in the prompt.
I had stopped using Twitly about 6 months ago and there fore it should not have been in the backup i made last (the one i sued during restore).
Please help.

Help! Performed software update, now emails and account info gone.

Yesterday morning I performed the software update (Java, couple of security updates, QuickTime), and restarted.
Essentially, every e-mail received between early November 2006 and yesterday is gone. All folders created since then (and since I have started a new business, there are a lot), as well as new account info (new provider for second business, separate from first) is gone, or at least missing in action.
I've been backing up monthly, but for some reason there is no backup since one in January, and Backup (the software I've been using) apparently can't restore even that one – not that that will solve more than a small part of the problem.
ANY suggestions on retrieving the missing emails will be gratefully received, as well as any ideas on how this happened in the first place.
Victoria

Problems arising right after installing a system update are usually the result of some filesystem corruption that should have been fixed first, or not having installed the update properly (e.g. applications running while installing it), or having ignored Apple’s "Important: Please read before installing" warnings, etc.
Although you may have lost the account settings as a result of some preferences file corruption, you shouldn’t have lost any actual messages or mailboxes. Have you tried searching for them in Spotlight? In the Finder, go to ~/Library/Mail/. Can you see the missing mail there?
If the messages have really been deleted for some reason, and they are not on the server and you don’t have a backup, your only option in the case of Mail 2.x is to try to salvage as many deleted *.emlx files as possible with a data recovery tool such as Data Rescue II, TechTool Pro, or FileSalvage. Of these, the only one I know for sure that can currently recover deleted *.emlx files is FileSalvage. Stop using your computer right now if you want to try that, as anything you do with the computer may cause the deleted files to be overwritten.
And you should also verify/repair the startup disk (not just permissions), as described in the following article, in case there is something amiss in the filesystem that has a bearing on what happened:
The Repair functions of Disk Utility: what's it all about?

No account info found. please connect to itunes to configure your account

No account info found. please connect to itunes to configure your account
is what i get when i try to open the itunes app on my ipod, and i dont know what do do, it works fine on my computer... I'ts an old ipod but I just got it, everything on it has been deleted..
does anyone know what i have to do?? xxxC

Make sure you checked ALL the information in your iTunes account, not just the credit card number.
On your computer start iTunes, go to the Store Menu on top and Deauthorize your computer then either Authorize your computer (from the same menu) or play a purchased song and when prompted enter your Apple ID and password.
Did you try a Restore and then Resync?

Mail quit-erased account info and emails

When I was trying to send an email, Mail quit. Didn't think much of it...just a gliche. When re-opened, I noticed ALL my emails were gone and upon further investigation, noticed that my account info had been replaced with a .mac account that I have never opened. Also, there was some weird "delivered" folder that showed up in the mailboxes, but had nothing in it.
Since then I've restored the accounts and working on trying to import my emails...
I really have no idea what happened, but if anyone has figured this one out, please let me know....I can't have this happen again.
Mac OS 10.4.4, Mail 2.0.5

What is your hard drive capacity and available free space?
If you don't have adequate free hard drive space required for OS X to function properly, corruption or loss of application preference files can occur and all account information and general Mail.app preferences is stored in the Mail.app preference file.

What are the options "alert" and "passes" under my account info?

Hi guys, I was going on viewing my account info, and I happened to see some options which I have no idea what are their usage? Can someone tell me what is the option "passes" and "alert" for? Thank you

Passes will list any season passes you have purchased and still have some left to get.
Alerts is to notify you of new music from artists you select.
Go to the artist page in iTunes and scroll to the bottom and click on *Alert me*.

Why is my billing information not being review correctly...like it sayes my apple id has not yet been used in the itune store and it tells me to review my account info but for some reason it doesnt work

why is my billing information not being review correctly...like it sayes my apple id has not yet been used in the itune store and it tells me to review my account info but for some reason it doesnt work

Hi there ethangabe,
You may find the information in the article below helpful.
Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store
http://support.apple.com/kb/ht2589
-Griff W.

My ipad screen is black and will not reset and does not come back after restoring, the info is still on internal because i can see it on itunes in the apps catagory it's the display is not working, can see backlight but black...does anyone know how to fix

my ipad screen is black and will not reset and does not come back after restoring, the info is still on internal because i can see it on itunes in the apps catagory it's the display is not working, can see backlight but black...does anyone know how to fix, other than take it to apple.
thanks!

The wish list only works on apps you have to pay for. To get it tap the icon of the app you want to save. After it opens at the upper right corner is a box with a arrow. Tap that then tap add to wish list list in the box that opens.

I had a MobileMe account before... after upgrading to iOS 5, should I keep my account info under iCloud (settings) AND under mail, contacts and calendars (in Settings as well) or only keep the info under the new iCloud setting section?

I had a MobileMe account before... after upgrading to iOS 5, should I keep my account info under iCloud (settings) AND under mail, contacts and calendars (in Settings as well) or only keep the info under the new iCloud setting section?

That's not the correct port. It should be 993 for incoming.
If you signed into iCloud from the System Preferences, it should automatically create the iCloud account for you in Mail. Sounds like it is an account you already had set up for MMe in Mail.
Open Mail preferences, open the Accounts tab, disable that account in the advanced pane.
Open Sys Prefs, open the iCloud tab, and sign out of iCloud. Then sign back in and see if a new iCloud account is automatically created.

Family sharing verification has an old credit card number to verify. I have updated the credit card info but it is still not appearing in the verification process asking for the security code of the card. How lng to have account info updated to cloud

I am trying to set up a family sharing with a new iMac and other Mac pro computer and other apple products. When I click to manage account and the add a member, I am told to verify the user by entering the security code from the credit card. The card listed is an old one and has since been changed. I updated the info on my apple account, but it is not getting to the iCloud for the family sharing. The number shown is the old card. When I enter a code it says invalid. How long does it take for the info to udate to all systems?

Hi Mofro1,
Happy Holidays! The resource below explains how to edit the credit card information for the Apple ID account that you want to use for Family Sharing. Once you've made the changes, I would suggest you sign out of your iTunes Store on all of your devices, and then restart them. The changes should take place quickly. There is a link to the iTunes Store support below if you need more help.
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
http://support.apple.com/en-gb/HT1918
Change your payment information on a Mac or PC
Click to open your account in iTunes. (You might need to sign in with your Apple ID.)
Alternatively, you can:
Open iTunes.
Click iTunes Store.
Click Sign In and enter your Apple ID.
Click your Apple ID and select Account Info.
From the Account Information page, click Edit to the right of Payment Type.
You can see the payment methods that the iTunes Store accepts in the Payment Type section. If you want to remove the payment method, select None in the Payment Type section. See what to do if None isn't showing or you can't select it.
Change your information and click Done.
After you change your payment information, the iTunes Store places an authorization hold on your credit card.
Family Sharing
If you’re using Family Sharing, and you're the family organizer, you can’t set your payment information to None. You need to use a credit card or debit card. Only the Family Organizer can edit payment information for a family group. If you're not the organizer, you'll see this message: "The payment method for your Family is managed by [Apple ID]."
Get help
If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support. Or you might find the answer to your question below:
If you change your payment method, make sure your account information matches the credit card information on file with your financial institution.
If you use an AOL screen name to sign in to the iTunes Store, editing your information on the Account Information page won't update your AOL account. If you need to update your AOL account information, contact AOL.
If your previous payment wasn't accepted, you might need to change your payment information.
Last Modified: Oct 31, 2014
Cheers,
- Judy

I have two iTunes accounts. When I view account info on a older account that I seldom use. It indicated that it was associated with one device;I.e., my IPad. Ian trying to link it to the other account instead

I have two iTunes accounts. When I view account info on a older account that I seldom use, it indicated that it was associated with one device; I.e., my IPad. I am trying to link it to the other account instead

johnfromnorth andover wrote:
I have two iTunes accounts
Why?
When I view account info on a older account that I seldom use, it indicated that it was associated with one device; I.e., my IPad. I am trying to link it to the other account instead
You want to uise the newer account with the iPad?
Settings > Store.
Tap account, sign out then sign in with the account you want.

HT5925 I have an iCloud email on my iPhone that is now old as hacked and unused. I can't access anything as it asks for that account info and I don't remember the password etc. How do I delete it and replace it with my new iPad email? ! Help..

I have an iCloud email and Yahoo email on my iPhone that is now old as hacked and unused. I can't access anything as it asks for that account info and I don't remember the password etc. How do I delete and replace it with my new iPad email? ! Help..

Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

Security Question: Is A Clean Install Enough To Erase Account Info?

Hi,
I'm selling my eMac. I performed a clean-install of the OS to completely erase the hard drive. Will this be enough to prevent a hacker from accessing my bank account info, etc. that was in my Quicken?
Stew

depends on whose looking i would say. If you can boot into the OS, why not run the secure erase empty space feature. It should overwrite the "blank space" 7 times with 0's. I think its in disk utility. This is probably enough.
But dont sue me if you identity gets stolen (just kidding)
Message was edited by: Joe Chiarelli

I got a new computer and haven't used iTunes in years. I have an iPod and want to put my music from it onto iTunes on the new computer. I don't remember my old iTunes account info but i have a new apple ID for my iphone and ipad.

I got a new computer and haven't used iTunes in years. I have an iPod and want to put my music from it onto iTunes on the new computer. I don't remember my old iTunes account info but i have a new apple ID for my iphone and ipad. Is there a way to transfer songs from my iPod (old iPod video) onto the new iTunes on my new computer and use my new apple ID to sign into iTunes?

I got a new computer and haven't used iTunes in years. I have an iPod and want to put my music from it onto iTunes on the new computer. I don't remember my old iTunes account info but i have a new apple ID for my iphone and ipad. Is there a way to transfer songs from my iPod (old iPod video) onto the new iTunes on my new computer and use my new apple ID to sign into iTunes?

Restoring Account Info

Similar Messages

Maybe you are looking for