Results amount in the agent inbox

Hi,
I am working on WEB UI CRM 5.0
In the agent inbox after i get the result list,
How can i see the results amount (quantity)?
meaning, i dont want to count the results manually.
points will be rewarded.
Thanks in advance
Tal.

Hello Tal,
I'm afraid that there is no standard way to display the number of items automatically in your inbox result list.
So, in my opinion you have two alternatives:
- Count them manually (for this take into consideration, the number of pages displayed to do your counting)
- Make some development at view's controller class.
If you decide to do the development part, take a look at class CL_CRM_IC_AUISEARCH_IMPL, method EH_ONSEARCH. There, take a look at this line:
    TRY.
        lr_result ?= lr_query->get_query_result( ).
      CATCH cx_crm_ic_internal_error.
    ENDTRY.
After this lines execution, the variable lr_result will gather a collection of entities. Each entity is a result item of your result list.
So all you have to do is to count the entities in this collection (see method SIZE of reference class), at display a message with the result in IC Webclient.
To display the message in Webclient, take a look into this thread:
Display errors in Web IC
Good luck!
Kind regards,

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