The agent inbox doesnu2019t display email

Hi Gurus,
I need to customizing the email inbound in agent inbox, but I cannot see the email in agent inbox only can see it in the E-mail Inbox with salespro business rol.
I did the following:
1.- I created a user MAILADM with the Email (emailin@company) and Comm. Method (RML Remote Mail)
2.- I Maintained my user with the Email (emailin@company), Comm. Method (E-Mail) and Comment (emailin@company).
3.- In the tx CRMC_IC_AUIGNADR, Address / Number (emailin@company), Comm. Method (INT) and Workflow Priority (High).
4.- In the tx CRMC_IC_AUI_GEN, Reply Address (emailin@company).
5.- In the tx CRMC_IC_AUICOMM, Object ID (14008030) and Comm. Method (INT).
5.- I assigned Agents for E-Mail Handling. My Position.
6.- In the tx So28, Recipient (emailin@company), New recipient - SAP object instance - AUI: Support object (emailin@company).
7.- I maintained Inbound Processing, with (emailin@company).
8.- I defined Agent Inbox Profile, and Assigned Main Categories u2013 INT.
Please, somebody know what I need to do for solve this problem
Thanks.

Dear  Alfredo,
From information provided I understand that trx: SWI1 shows no Instance of WS14000164,  although  most of your customizing looks to reviewed/set. I understand that WS14000164  has been activated (trx: CRMC_IC_MAIL_WF) and E-mail address properly maintained at SO28.
Confirm that Event: <ICAUISUPP, MAILRECEIVED,  WS14000164>, is not getting deactivated (trx: SWE2).
Via Event Trace (SWEL/SWELS) you can determine, if event is being triggered or not. If No Event is being triggered and E-mail actually shows at SOIN,  activate SAPConnect Trace, refer to Note:194926. Check if SAPConnect Trace provides further information
about your case.
From an e-mail sent by Juan Miguel Silva, I noticed you have setup SO50, as test could you please check if such entries are conflicting with E-mail handled by Workflow: WS14000164. Make note of them and remove them temporally. Repeat your test. Check if Event is triggered and Workflow is started.
If no e-mail is shown at SOIN, confirm you have setup inbound e-mails, refer to SAP Note: 455140, if so, send for example, an inbound e-mail to a SAP-User, which can review it via SBWP. If no email is shown at SOIN, I am afraid problem would be outside SAP CRM system. You may follow Note: 607108, to send an e-mail via TELNET command to SAP CRM System to address maintained [SO28], and check if e-mail are received. If so, contact your Mail Administrator  to review why E-mails are note getting to SAP CRM System.
Luis Vera
AGS Primary Support, Global Support Center, Spain
Edited by: Luis Vera on Jul 1, 2011 10:37 AM

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