Workitem should be in IC Agent Inbox but not in SBWP

Hi,
I have a scenario in which i am creating a workitem through program. This is creating a workitem and sending a mail to the user through ERMS. Now, this workitem is present both in the agent inbox (i.e ERMS) and also in SBWP.
Once the ERMS rule is executed a mail is sent to the user. But this mail is present at both agents inbox and in SBWP. If the user clicks it in sbwp , the workitem refreshs and disappear in SBWP and it is setting the status completed in the ERMS. I need this to be seen only in agents inbox.
Kindly can you suggest
Thanks

Hi,
What workflow you are using.
I think the the workitem status completed in ERMS because of some terminating event trigger after you click on SBWP.

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