Retrieving approval work item comments

Does anyone know how you retreive the comments inserted by approvers against approvals, so they can be used in workflows? This is a text area with a fieldref name of Log Comments with an inner field name of :variables.comments. I have tried to grab this value of :variables.comments in a hidden field in the Work Item List Form without success and just cannot figure out how to retreive it.

Hi, I have the same problem.
If you log into the IDM admin interface
and look under the WorkItems->Approvals tab,
the out-of-the-box approvals process
presents a text-area where an approver
can add comments.
How do you capture the comments so you can use it,
for example, in the body of an email?
Thanks,
John I

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Approval Work Item still appears in inbox after approval

Hello, We have an issue in SRM 7.0 UWL when an approval work item at a specific level finds more than 1 approver.
1) When there is more than 1 agent at a specifc approval level, after the item is approved the work item still stays in the Inbox of the approver. However, the approval tab on the document in SRM shows that approval is now at next level. The workflow log does not show any updates based on the approval that was done.
2) However, if the work item in UWL is clicked on twice, and approval is done from the webdynpro launced the second time, then it behaves correctly. Workflow logs get updated, next approval is routed correctly, and work item is removed from inbox.
Note: This only happens when an approval level has more than 1 agent. If there is only 1 agent, the behavior is correct.
Appreciate any help!
Zack

Hi,
Is this a standard solution or modified solution?
You could have faced a bug in the standard work item completion code. I have seen this a few times (not with SRM though). Coul you check that what is the actual status of the work item after you have tried to approve the work item for the first time. You can check the status in transaction SWI1 (or table SWWWWIHEAD). Is the status COMMITTED? And after you try approve it second time, does it get status COMPLETED? IF this is the case (the status is COMMITTED after first approval), there is a bug in the code somewhere. You might find a solution for this from OSS. IF you have some kind of customized solution, you need to talk with a WF consultant - basically you need to call the work item completion function two times in a row.
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Dear All WF Experts,
I noticed this strange scenario:
Let say Agent A and Agent B are sent a work item.
If Agent A has executed the work item in SBWP previously, the work item is removed from Agent B's inbox (And the status is changed to 'STARTED'). However, the work item is not processed yet.
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YL

Thanks Arghadip for your response. Sorry for my blunt question.
Actually, the Agent A and Agent B are the approvers for PR approval by position (Agent A and Agent B are the users in the mentioned position).
Thus, when a PR is raised, both Agent A and Agent B received the same PR work item.
If Agent A execute the work item but does not release the PR, the work item still remains in Agent A's inbox as there is no terminating event. So, based on the logic, in Agent B's inbox, the work item should still be there because the work item is not fully processed yet (no terminating event takes place).
But, now, from what I saw, as long as any of the responsible agents executed (started) the work item, even if they do not release it, the work item is removed from all other agents' inbox and only remain in the inbox of the agent who first executed the work item.
I interpreted this as there is at least one agent already view the work item and know the existence of the PR to be approved, thus the other agents do not need to bother about the PR anymore. But, is my interpretation correct? And is there anyway to make the work item stay in the inbox of all approvers until there is one terminating event?
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Hello Joe,
Please check RBBP_NOTIFICATION_OFFAPP offline approval.
<a href="https://wiki.sdn.sap.com/wiki/display/SRM/functional_checks">https://wiki.sdn.sap.com/wiki/display/SRM/functional_checks</a>
Also check the SAP Note 986943 RBBP_NOTIFICATION_OFFAPP: # not allowed in Lotus Notes
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I am getting error while approving a claim request; error is:
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Hi Honey,
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Beth Maben
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AGS Primary Support, Business Suite & Technology
Please see the UWL Wiki @
https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq ***

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No response

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Hi Masa,
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Thanks,
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Edited by: Kranthi Kumar on Aug 27, 2009 2:45 PM
Edited by: Kranthi Kumar on Aug 27, 2009 2:45 PM

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--sFed

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Hi,
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Hi,
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Hi all,
SRM 5.0 ECS.
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Once, Workfiow item is approved, Workitem disappears from inbox right..
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Thanks,
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Retrieving approval work item comments

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