Retrieving problems.  No data

When I retrieve, there are no numbers. Nothing, just blank cells. One minute, I'm retreiving just fine, the next there is nothing. We've re-installed the Excel Add-in 2-3 times. You can zoom and everything. It acts like the data is there, but the cells where the #'s are is blank.
The admin logged in as his ID and it's the same thing. I can go to a different PC and retrieve the same just fine, so it's PC specific.
Any ideas?

I just ran into a similar problem, but actually figured it out. When I was trying to retrieve actual balances in Excel, no values were being populated within the cells. After going through my headers, I realized that one of the members did not have the " ' " apostrophe in front of it. In the spreadsheet I have built I have the years in a drop down box, but in my case the year did not have the apostrophe in front of it. Once I made the change, I was able to pull current balances.

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