Return order released to FI open item without updating credit value.

Hi guys, give me a hand.
In China, Goods Return requires supporting document like tax certificate. When a return order has been posted to AR open item, we still can not pay the customer until we get the document from our customer. In this logic, we don't want to update the credit value of that customer when credit memo is posted to AR. Can we change the credit value calculation that way?

Hi skell244,
One reason why we have our Return and Exchange Promise is that we realize what you purchase doesn’t quite work out as you anticipated. I’m sorry to hear this might be the case with your radar detector and car stereo.
As long as you are able to provide that information to your local store, they should be able to locate your receipt to confirm your purchase is inside of our 15-day return window. Alternatively, I may also be able to locate your receipt on my end and email you a copy of it. If you wish me to attempt this, please send me a private message with as much of the following information as possible.
Full name:
Phone number:
Email address used for the purchase:
City/State of store:
Date of purchase:
Total purchase amount:
Visa/MasterCard/Amex/etc. (don’t provide debit card numbers):
You may send me a private message by logging into the forum and clicking on the blue button included in my signature below.
Thank you,

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