Return Order

Hi guru's
In my case-->Return orders"X"and "Y" both generated credit memos based on the quantity of the return order, even though the post goods issue quantity was less. The credit memos had to be cancelled and the quantities in the return orders changed to reflect the post goods issue quantities. So that the credit memos could be re-created for the correct amount.
Shouldn't the post goods issue quantity drive the credit memo, in the same way that the goods issue quantity drives the invoice in a sales order? Is it right?
Please reply
thanks

post goods issue quantity drive the credit memo NO
A return is a sales document used in complaints processing for when a customer sends goods back.
Use
You enter a return in the system if the customer returns damaged goods, or goods that had been delivered for sale on approval.
The return causes the system to:
Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock).
Create a credit memo, once you have checked the goods and approved the complaint.
Structure
A return is another type of sales document like a standard order. For more information on sales documents, see Working With Sales Documents
Integration
The return triggers the following functions:
Delivery (returns delivery)
Billing (for creating a credit memo)
e quantity drive the credA credit memo request is a sales document used in complaints processing to request credit for a customer.
Use
If the price calculated for the customer was too high (for example, with the wrong scaled prices or because a discount was forgotten), you can create a credit memo request. The credit memo request can be automatically blocked for checking. Once it has been approved, you can remove the block.
The system uses the credit memo request to create a credit memo.
Structure
A credit memo request is another type of sales document like a standard order. For more information on sales documents, see Working with Sales Documents.
A credit memo request starts the billing process.

Similar Messages

Return Order Credit Memo updation in WBS element

Hi,
I have an issue on the automatic updation of return order for WBS element, once the sales order is been assigned to the wbs and billing is done payment also made by the customer and wen the customer sends the return order stating that in those goods he wont require some goods than in sales cycle credit memo is done for the payment return to customer but is there any place where the wbs gets updated for the revenues deduction of the payment given back to customer where its has to be deducted................how to do this
Kindly help me doing this.
Thanks and Regards
Praveen B M

Hello,
Thanks for you reply and i just want to know that.
If we assign the return order to the WBS element, the credit memo automatically has the WBS element assigned to it or do we have to manually assign the credit memo to a WBS element? if yes how?
Thanks and Regards
Praveen B M

Free Goods not flowing when creating return order through invocie reference

Hi ,
we have configured free goods scenario for our client.
Free goods are determined in sales order based on condition maintained
In sales order Tan ,and Tann item category are determined and based on SO , delivery and billing type (F2 ) happens.
Now we are creating the RE return order , with reference to Billing document F2 , on copying the items , system is only copying the main goods article and free goods item cannot be determined .
we have done the following configutration ,
Item category assignment as RE NORM REN RENN (free goods )
Below detail of Copy controls
1) F2 to ZRET
Header level
data type 051 copy requiremetn 001
data type 301
data type 003
Item level
TANN to RENN
Data type151 copy reui 303
data type 102
data type 002
condition 251
can you please check and confirm , how this can be handled or pls give me the config steps
Thanks

Hi
If you want to happen this, you should assign the free goods procedure to the combination of Sales orgDistChDivDoc Pr ProcCust Pri Proc
Thanks,
Ravi

Free goods issue in return order

Dear Guru's
Please help to resolve the below issue
We have Free goods process, If customer is ordered 10 goods will give 1 as free good total quantity 11 for this I have maintained the condition record, I have created a sales order for total quantity u2013 100 + 10 free goods = 110 when ever I have entered the main item (line item #10) system automatically proposes the free goods quantity in line item # 20, Out this hundred quantity customer has returned 50 quantity so I have created return order with reference to invoice so in return order both line items have been copied with actual quantity (100 + 10 Free goods). So I changed the main item quantity as 50 (because customer has returned only 50 quantities + free good (for 50 items) 5 = 55)
Here my requirement is when ever I have changed the main item quantity in return order system is not calculating the free good proportionately as per the free goods condition record.(for 10 item 1 item is free)
Ex:- when I have changed the return order main item quantity as 50 still free goods showing as 10 only(in line item #20) (which is for 100 quantity)
What customization is required system should update free goods proportionately as per the free goods condition record in Return order.
Regards,
Hari Krishan

Please post it in SD/MM forum.

How to keep the same cost in Sales order and return order?

Hi experts,
When I create a sales order with item cost 100 USD.
Then the cost of item changed and down to 90 USD.
When I do goods return refer to the sales order. How can I keep the same cost (VPRS) 100 USD but not 90 USD?
I made a test the cost in sales order is 100 USD but 90 USD in return sales order.
I want the cost in return sales order is 100 USD.
How can I do?
Thanks,
Lance

Hi,
Let me tell u my understanding of your requirement, after the sales the cost of the item is changed to some thing low than it was in sales order or invoice, in this scenario you need to transfer the cost of the material as it is in the sale order or invoice (which you are taking as reference to create a Return Order), am i right?
If so, you can proceed like this.
In the copy controls of Billing to Sales orders ( F2 to RE) we have the pricing type N assigned to it ( Transfer pricing components unchanged, New Cost) here the system is reading the change of the cost again from the material master. if you don' t want it to read the material master data again we can have a change try with pricing type 'D' (Copy Pricing elements unchanged), and try now.
let me know the result.
hope this will solve your problem.

A problem with return order with free goods

Hello
I am working on ECC 6.0
I am facing a problem with the return order the case is I created an order of 1000 pc with inclusive free goods (w/o item generation) condition record that for every 10 pc over the 100 the customer will take 1 free pc
1 pc = 10 $
100 pcs = 900 $
120 = 1080 $
the problem when I am creating a return order with 30 pcs the system calculate the price as if there are free goods the system returns the 30 pcs with 270 $ instead of 180 $ and it should not calculate the free goods because the remaining items are 90 pcs that should not take a free goods discount
Regards
Jacopo Francios

hi ,
Such scenerios can be tackled by different pricing procedure in return scenerio.
See Pricing procedure Depends on sales area + customer pricing procedure + Document pricing procedure .
So for Return document type please maintain different pricing than the normal scenerio this will solve ur problem.
This is generally done also for tackling such scenerios.
Thanks & Regards

Amount on Goods receipt for return orders is wrong with movement type 653

Hi All, I am sorry if it is a simple question because i am an abap'er.
My requirement is to create return sales order (with ref.to Billing document) and deliver and PGI for the return orders. This should go to sales order stock. Accounting document should be generated for material document and the amount should be picked up from condition type (if man.cond. type exist) else from material master.
1) Created a sales order (Bought in item cat) - Create PO (Non stock) - Receive goods (MIGO) - Create Delivery (VL01N) - PGI (Movement type 601 and special stock indic. 'E') - Create billing document (F2 type from VF01)
So far it is good. The account document is created (PGI - cost of goods) with correct amount as desired
The next scenario is if the material is returned? This is where we are having issues
Created sales order with ref.to billing doc. (S.O: RE. Item.Cat. Return Bought in (YRBI)... this is pretty much same as bought in except few things which are YRBI - Delivered - PGI (Goods returns. unrestricted) Movement type 653 - Problem comes here.
a) If i put special stock indic 'E' in 'Return bought in item.cat - There is no accounting document generated for 653 movement type.
b) if i maintain space instead of 'E' in return bought in item.cat - there is an accounting document but the manual cost is not copied to accounting document and it is picking up from material master which we dont want and The stock is not showing up in sales order.
I did my research (forum, OSS, google, and in help.sap.com) before posting here but no help.
I have checked account assignment categories for 'A' - (some post explained this) I tried changing values but no help.
I even tried changing the schedule line category to DN but no help.
I dont know what i forgot to change or check but i have tried everything what i know and from help from different sources ... still couldnt get it.
Original requirement is to make the return stock as sales order stock and this can also be returned to vendor. If there is a manual cost in return sales order, the PGI accounting document should be created with this condition value else from material master.
My pricing settings are good.
It would be really helpful if any one guide me to configure the process or atleast if anyone tells me what am i missing... .

Have a look at any of the following notes:-
1) Note 171989 - Sales-order-related productn: Custmr exit COPCP002
2) Note 520000 - FAQ: Valuated special stocks
3) Note 557582 - User exit and valuated sales order stock
4) Note 580228 - Incorrect prices for materials procured externally
5) Note 983193 - Docu:Externally procurd material in valtd sales order stock
thanks
G. Lakshmipathi

Open return orders in sd module

hi all,
can any one explain me wht are open return orders in sd module and also credit memo issued for opem return order and goods receipt processed against the delivery.
if possible can u explain me with example.
thanks

Hi Dilip,
1. Return orders are created with reference to sales orders which have been rejected due to some reasons. There are many reasons as to why a sales order is rejected like incorrect deliveries, Damages during transits, Delayed deliveries,etc. Before the finance department processes them these return orders are blocked by applying a billing block. Such documents which havent been cleared by the finance department are called Open Return Orders.
A credit memo is released by the vendor based upon pre sales agreements since the customer has to be paid for the return orders.
Ex:
Lets assume there is a textile company. They have three Plants producing Textiles at three different locations (A, B and C). They get raw material like dyes, buttons and zips from third party supplier. An agreement was made with the supplier to send a consignment of 100 Litres of Dye and 10 Cartons of buttons to Plant B. A sales order (SD01) was created based on this consignment. But the Dye reaches plant C instead of Plant B. So a return order is created for the sales order (SD01) and a billing block is applied to it. Then the return order is considered to be open for review. Once the finance guys validate the document and approve it the order is closed and released.
Once that is received by the Vendor he issues a credit memo to the Textiles company since he has to cover for the wrong deliveries and loss of production hours.
I hope your doubt is cleared, Reward if helpful.

Credit for overdue returns order

Hi there,
We have a scenario of checking the credit line for every sales order and delivery and the system is configured to block order entry when over due open items exist for that customer. However, with this config, the system blocks a sales order even when the returns order is overdue, which means the customer has a credit item overdue. Is there any solution to this where we can have the SAP check only for receivable overdues and not credits (return orders or credit memos) when blocking the order entry?
Thanks,

This is due to fact that Order acknowlegment is not possible in case of return PO.

Reg: Sales return order

Hi Friends ,
I created Sales return order with VA01 .....and delivered partially due to some reason and maintained reson for rejection and saved the order . but it is still showing in the Va05 Transaction... plzzzzzz help me not to show the order in Va05 ?

Guru,
What is the status of the Return order showing in document flow?
And in VA05, did you select all sales order or open sales order.in selection criteria.??
Thanks,
Raja

Cancelled invoices are also allowing to create Return order

Cancelled invoices are also allowing to create Return order with invoice references, how to restrict that so Cancelled invoice should not allow to create
Return order with reference.
Please help.
If it is possible in standard how?

Dear Gautam,
I am also facing the similar problem and looking for a suitable solution. In case you if you could implement some solution to prevent creating return sales order with reference to cancelled invoice , then please update me too.
Thanks & Regards,
Pawan Patel

Error while creating return order(Complaint) in IC web client

Hi SAP Experts,
I am getting following Error while creating return order(Complaint) in IC web client.
Error when processing your request
What has happened?
The URL http://sapcrd.comfort.com:8000/sap/bc/bsp/sap/crm_ic/default_delta.do was not called due to an error.
Note
The following error text was processed in the system CRD : Exception condition "NON_EXISTING_HANDLE" raised.
The error occurred on the application server sapcrd_CRD_00 and in the work process 2 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: PRC_PD_HEAD_ADD_COND of program SAPLPRC_PRICING_API
Function: CRM_PRIDOC_UPDATE_EC of program SAPLCRM_PRIDOC_COM_EC
Form: EXECUTE_CALLBACKS_PLANNED of program SAPLCRM_EVENT_OW
Function: CRM_EVENT_SET_EXETIME_OW of program SAPLCRM_EVENT_OW
Function: CRM_ORDER_COMPLETE_SINGLE_OW of program SAPLCRM_ORDER_OW
Function: CRM_ORDER_MAINTAIN_SINGLE_OW of program SAPLCRM_ORDER_OW
Function: CRM_ORDER_MAINTAIN_MULTI_OW of program SAPLCRM_ORDER_OW
Function: CRM_ORDER_MAINTAIN of program SAPLCRM_ORDER_API
Method: IF_EX_ORDER_SAVE~PREPARE of program ZCL_IM_PRICE_ADJUSTMENT=======CP
Method: IF_EX_ORDER_SAVE~PREPARE of program CL_EX_ORDER_SAVE==============CP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system CRD in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server sapcrd_CRD_00 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 2 in transaction ST11 on the application server sapcrd_CRD_00 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 330 -u: VORUSX -l: E -s: CRD -i: sapcrd_CRD_00 -w: 2 -d: 20080324 -t: 021723 -v: RABAX_STATE -e: RAISE_EXCEPTION
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
Maximum points will be awarded for useful information.
Thanks,
Rony

Hi,
I notice there is a Z class being called.
Method: IF_EX_ORDER_SAVE~PREPARE of program ZCL_IM_PRICE_ADJUSTMENT=======CP
You should check this customized class.
Cheers,
cady.

Error while creating Return order with reference to Complaint

Hi,
We are using Complaint Management in CRM Service. After creation of Complaint, we want to create Return Order that is going to replicate in R/3 .
We are able to create Return request in CRM as a follow up document. However we are not able to replicate the return order in R/3.
We have created Return Document type CRMR in R/3 with related Item Category REN assignment & corresponding number ranges assignment.
We facing problem, as this document is not getting replicated in R/3 & in Complaint, it shows message as "The document is being distributed at the moment, and therefore cannot be changed. The document will be ready for input once it has been distributed successfully.
In SMW01, it is showing as fully processed document. However in error segment it shows as error No upload into R/3" &"R/3 Adapter is called".
Could please suggest any configuration we have missed or additional configuration to be done?
Regards,
Arun

Hi Arun,
Have you check & maintained middleware setting for document transfer
(tcode R3AC1). Check object SALESDOCUMENT and try maintain transaction
type there. Don't forget to activate use tcode R3AS.
hope this helps.
Gun

Cancel (reverse) Return Order, PGR not possible due to storage bin in 904

Hi gurus hope someone can explain in detail with transaction what am I missing since I'm MM guy and dont know very well SD transactions but here's my scenario,
There is a return order with a delivery (1110500002), then PGI (651), this drive me to process a Tansfer Req to move it from 904 to 010 storage type, and then do the billing, up to here the process is going well.
The problem comes when trying to reverse the above described process, I start with reverse the bill sith VF11 and then try to cancel the PGI ( PGR) with VL09 but system says "Storage bin 001 904 1110500002 does not exist (Check your entry)"
This is why I'm trying to fix the issue as MM guy, but I don't know why the error comes, this bins in 904 should be dynamic and create temporaly the bin 1110500002 which is the delivery that was created when the first return order was created.
I dont know if this error is related to MM movement types or to some config at the delivery type, o maybe the process we are following is not the correct for this because in transaction OMLR for IM 651 there is WM 651 but for 652 IM it's WM counter part is the general GI 255 mvt type so
Just to mention what I think that need to happen for the reverse of the return process is to cancel the bill then cancel the delivery and at this point negative stock should come into 904 bin 1110500002 and the creation of a TR to move from 010 to 904 after doing this TO then stock in 904 will be zero.
Please advise on how this process should happen.
Regards.

Hi TQ,
Thanks for your reply, but I didn't understand what you mean with compare material master, compare it with what? And also I am not really sure that this could be the problem because I have this issue only when reversing the return, this means when I do the return the stock actually goes to 904 1110500002 so this means that the material has mantained correctly WM views in the material master.
Can you elaborate more in detail how you solved your error few months ago?
Thanks and regards

Free goods in return order

Dear All,
We are creating return order with reference to billing document.Billing document has free goods as second line item .When I create return order only main item is getting referenced not the free goods .
Is it a standard behavior ? can we achieve to copy free goods in return order also??
Needed quick reply please... gone thru few sdn links .but all with confusing solution .....with all setting suggested I could not achieve
Kindly guide.........
Umesh Karanth

Dear Sir,
I have maintained for the combination of TANN TO REN as follows:
copying requirement for VBAP --153
copying requirement for business data--104
copying requirement for VBPA---004
copying requirement --303
Pricing type --D
But with this free goods are not getting referenced to return order. Is there anything I missed ?? pls guide
Thanks,
Umesh Karanth

Free Goods are not getting exploded in to Sales Return Order

Dear All
I have created one order in which I am giving 13:1 (inclusive) free goods using VBN1.
Order Qty               Converted to             Item Category
288 (13:1)              266 (With Price)      ZTAN
                               22 (Free)               ZTNN
I am having no problem upto Invoice. But while making return sales order with ref. to the invoice, it's throwing a message 'The system didn't find a valid bill of material' and free qty of 22 pcs are not getting imported into the return order.
Please help

Hi
Returns Orders has document category H where the free goods are not supported may be because of this it is not get imported.See details below.
http://help.sap.com/saphelp_47x200/helpdata/en/dd/55fa4e545a11d1a7020000e829fd11/frameset.htm
Regards
Ramesh

Return Order

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