Returned Goods- no refund yet!!!

My attempt at a refund has been going on since 2..08, I have sent and replied to over 60 e mails, sent 2 signed for letters at a cost of nearly ?0.00, and only when 2nd letter informed them of probable?court action, did I receive a e mail on the 22nd July 2009, informing me that the refund had been processed and the money would be in my bank account in a few days,?as of this morning still no refund. It appears that I am not the only person whoh has had problems. I am dumbfounded that such a big company can treat its customers this way. I will be starting the court action on the 3rd of August , if I am not refudned by that date, I will keep you [email protected]

how did this problem go about ? are you already refunded?
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Similar Messages

  • Returned Goods - No Refund - Creative not responding to emails:

    Anyone had a similar problem?
    Creative confirmed receipt of returned goods and advised me on the 2th May that their finance department would issue a payment shortly. Since then I have been unable to get any reply from any email I have sent and have now sent them a final email requesting contact details as I intend to make a claim against them through the courts.
    Does anyone know their full address (for my solicitors) or had similar experience?
    Yogi62

    Thanks,
    I'll give it until Monday to allow them to reinburse the payment they originally approved, beyond that it goes to the small claims court.
    For anyone interested, the original payment was made with a credit card, the goods returned for a genuine reason and the reinbursement approved. The problem started when Creative said they could not refund back to the the orginal card, it had to go through a bank?. (what would happen if I didn't have a bank account?).
    Then there was a delay when they insisted on me providing a 'SWIFT Code' and 'IBAN' which they apperently need as they are based outside the UK. This I sorted out.
    The refund was approved on the 2th May and their finance office notified by Customer Services. Since then, despite sending a number of emails I have heard absolutely nothing! It's now 28th May
    Hence my decision to go legal and posting here to the forum to see if anyone else had received a similar experience.
    Message Edited by yogi620 on 05-27-2009 :25 PMMessage Edited by yogi620 on 05-27-2009 :25 PMMessage Edited by yogi620 on 05-27-2009 :26 PM

  • Return goods: sales return

    Hi sap gurus,
    If the goods are returned back, what happens to the returned goods.
    What is the diff b/w Subsequent delivery free of charge and free of charge delivery

    When the goods are returned back , it first goes to the Block/restricted stock.
    The quality assurance department will varify it and if they certify as 'OK', then again a document is created with a different movement type to include it in the un-restricted stock.
    In the process, we have to create a Return order (you have to put a order reason,why this has taken place ), which can be created either with reference to the Sales order or Billing document. Ofcourse it can be created without any reference also.
    With reference to the Return order, a Return delivery is created and a Put away & PGR for the same.
    Then, we have to issue a Credit memo for the return and **it is created with reference to the Return order**.
    Before creating a Credit memo , you have to remove the "billing block" from the Return order.
    your 2nd question
    When you send a Demo material to your customer, you do not charge for it. It is for demonstration purpose , so no commercial value is associated.
    To process this type of material, you create an order with Order type FD.  This is called "Free of charge Delivery".
    Another scenario,
    You had sent some quantity of material say M1 to your cutomer.
    Customer has paid for those quantity. Now, customer has returned suppose one unit due to damage. I want to replace this one unit by a fresh one. So, now I will send a fresh piece as replacement which is free of charge.
    That means , I am sending subsequently one more unit/quantity which is now free of charge. This is processed with order type SDF and called "Subsequent delivery Free of charge".
    The most important difference between  "FD" (Free of charge delivery) and "SDF"(Subsequent delivery free of charge) is that FD does not require any reference but SDF always requires a preceding document.

  • I've only had my iphone 5s for a week. I keep getting an error message of "Server has stopped responding."  I need the server to work. Does anyone know if there is a "fix" for the problem? Other wise, I probably best return for a refund and get a Samsung.

    I've only had my iphone 5s for a week. I keep getting an error message of "Server has stopped responding."  I need the server to work. Does anyone know if there is a "fix" for the problem? Other wise, I probably best return for a refund and get a Samsung.  Thanks

    sandyzotz wrote:
    Other wise, I probably best return for a refund and get a Samsung.
    Unlikely.  Based on the complete lack of detail of the issue provided it is entirely possible the same issue would occur.
    Unless and until the user provides some actual details of the problem, there is nothing the indicate that the issue is with the iPhone.

  • Returning goods back to Vendor in R/3

    DEAR SAP GURU's:  Good Day!  I am on a project at the moment and I have never heard of returning goods back to the (started in the middle) vendor as they are doing.  I am not saying it is wrong, but some new requirements for sending material out for repair, re-calibration, etc  is coming in the future and I am unsure that it will work with returning the repairable material to Vendor or the Lab.This is material that is not being sold to customers, but has to be maintained for the company.  We are also going to implement serialization profile as well as the equipment record.  The process that is being done now that I am not familiar with (they are only using this for material that is not repairable, it example would be a wrong part number was rec'd into warehouse in error) is to perform a MIGO transaction with a 122 movement on the delivery note number. Reason is so shipping can have a document to ship out on versus a manual shipping document.  I am used to returning material back to vendor in a Purchase Order with the "return" indicator flagged and performing a 161 movement. This also creates a shipping document back to the vendor.  This is what I want to purpose to the company however, they just implemented the use of the 122 for their process now.  Has anyone heard of doing the return to vendor with a 122 mvmt?  Does anyone know if this will work for material we want to ship out to vendor?  If so, how do capture the value and repair costs?

    Hi Kimberly!
    I wouldn't call me an expert for such questions, but at least some thoughts.
    From logistic point of view, a 122 shipping should be OK - but your last questions points out the difference to a return PO (and 161): how to get correct values?!
    When you can live with moving average (or standard) price, that's fine, but when you have to have the 'original' values from the PO or charge otherwise something for the goods, a 'whole' process starting with a return PO is necessary.
    When going on to discuss this question with the customer, involve first more (or mainly) value interested people (FI or purchasing department) - from logistics you won't get understanding in the beginning.
    Regards,
    Christian

  • Intrastat - Returned Goods

    Hi All, How do we consider the Returned Goods???  When I create a order type for returned Goods and check the Intrastat Reporting, it shows up in Export (VE01) as negative posting and not in the Goods Receipt.  And when I look at the VIEAV Table it shows as Receipt and not Despatch.  Any suggestions?
    Regards
    Sai

    Hi Sai,
    Check the note 374682 and 883521.
    Regards,
    Eduardo

  • How to deduct return goods amount directly in invoice

    Dear Experts,
    Customer return the goods now, after six months he will raise an sales order.
    Now client requirement is the return goods amount deduct from this this invoice.
    they want to show in billing,total amount and deducted amount with reason.
    Regards,
    Amar Reddy

    hi
    Customer return the goods now, after six months he will raise an sales order
    I am sorry but this requirment dosen't make any sence.
    If customer is returning goods now, then there must be some document (sales order or invoice for these goods)
    But if invoice is cleared i.e. posted to accounting then you can not do anything.
    Now coming to your scenario.
    Customer returns goods QTY = 100
    and after 6 months placing order for= 200
    You can add 2 line items with 100 and 200 qty for same material and one of material can have '-' pricing condition type
    in V/06 make the positive/negative as blank for this condition type
    And to deduct amount you can give negative value
    But again how you will handle stock??
    so best way is to go for Credit / debit memo and keep system sync

  • Returns Goods

    Hi All
    In sales returns process the return goods are directly going to unrestricted use i want the goods to be posted to quality for that i have changed the movement type into 655 which directly posts to quality but for that material quality managment has been activated so that i am facing a problem
    The Issue is follows:-
    Change the inspection stock of material F-21166321 in QM only
    Message no. QA495
    Diagnosis
    You want to make a stock posting to/from the inspection stock. This is not allowed for material F-21166321 because the quality inspection control has been activated by QM.
    The following cases can occur:
    The inspection stock should be increased, although an inspection is not foreseen for the current goods movement
    The inspection stock should be released, although  you can only do this using the QM transactions.
    System Response
    You cannot carry out the stock posting.
    Procedure
    Check both the QM inspection setup data and the movement type for material F-21166321 in the quality management view of the material master.
    Exception:
    If you post a return delivery to a vendor with reference to a purchase order, or cancel a goods receipt, the stock indicator from the order is proposed.
    Check and modify this proposal as required.
    The stock may have been transferred already and is therefore no longer in inspection stock.

    Dear Chandra
    The material insection type 06 is active in this material, thats why it created inspection lot at the time of sales return. And you can move out the stock from quality using following functions
    1. Find the inspection lot created against this material using transaction QA11, take Usage Dection and move Inspection Stock using the Inspection Stock Tab.
    2. Or by cancelling the document that created inspection lot.
    If you face problem in taking UD, the check the following:
    Whether Inspection Lot requires quality inspection using Task List (i.e. Inspection Plan) or Material Specifications (check either using QA02 whether inspection plan is attached OR by MM02 / MM03 on QM View > Inspection Setup window, that has indicators for "Inspection with Task List" or "Inspectio with Material Specifications". Use QS61 to maintain Material Specification or QP01 to create inspection plan for the material if required (Note Valid From date of Inspection plan should be less than or equal to QA02, Inspection Lot: Key Date on Inspection Specification Tab otherwise use QA02 to change)
    If find any problem, let me know
    regards
    Mobashir
    Edited by: Muhammad Mobashir on Jan 23, 2009 12:24 PM

  • Return Goods to Vendor (Vendor return)

    Dear all,
    Kindly explain me the step by step procedure of returning goods to the vendor, there could be many scenarios like mentioned below ---
    1) GR Still NOT done
    2) GR is done but lying in quality stock/storage because of poor quality
    3) Material has been issued to production for consumption, there it was found that NOT in usable condition
    4) GR as well as IV is already done,now i want to return material back to vendor
    5) GR,IV as well as payment is done,now i would like to return the goods back to vendor
    Kindly guide me how to return the material back to the supplier in all the above scenarios and also kindly explain me why do we need to return the material some times  through delivery process?
    For all the above scenarios,guide me how to return through MM cycle.
    Thanks & Regards,

    >
    shruthirai wrote:
    > Dear Pankaj,
    >
    > Thanks for the reply. Can you pl explain how to reverse/cancel the excise invoice in each case,kindly explain to me in steps with T.codes. Also i would like to know in which scenario we go for creation of Return PO?
    > Kindly guide me.
    >
    > Thanks & regards,
    1) GR Still NOT done
    2) GR is done but lying in quality stock/storage because of poor quality
    For above cases
    Defintely stock should be received in physically/stores,after quality inspection only,it will returned.So stock should be
    goods receipted in SAP as quality stock later put stock to blocked from quality,before/while doing
    vendor returns release blocked stock to unrestricted to seperate storage location(create a new location for returns)
    SAP Process
    1. Create return delivery using MIGO(122 Mvmt) with reason for movement
    2. Reverse excise using J1IS for returned material document,material document type - 'MATD',Series group,
    excise group,year,vendor.In invoice screen,enter qty, assesable value(material p.o price).Carefully enter/calculate
    excise duties for returned quantities only.Check for excise accounting enteries and post it.
    3) Material has been issued to production for consumption, there it was found that NOT in usable condition
    4) GR as well as IV is already done,now i want to return material back to vendor
    For cases 3 & 4.
    Move stock immediately to rework location,Bring material for quality inspection,transfer stock of material to its immediate
    or its child material(using QA32) as per BOM.Material taken for production,hence invoice should have been done.
    So adapt below process as below
    1. Create return purchase order(tick mark vendor returns next to info record field)
    2. Do migo w.r.t p.o check mvmt type - 161,enter qty,batch,reason for mvmt,delivery note no's
    3. Reverse excise using J1IS(as explained for first 2 cases)
    4. Create credit memo for vendor to reduce liability using MIRO(simulate for accounting entries)
    5. Print credit memo document using MR90(Configure message output settings in SPRO)
    5) GR,IV as well as payment is done,now i would like to return the goods back to vendor
    Cancel payment document using FB08,void cheque,Follow steps for cases 3&4.
    Hope this answer will solve your requirements.

  • Hi actually I want to tell you I didn't get my refund yet.

    Hi actually I want to tell you I didn't get my refund yet. I am sending you the invoice. Please refund the money. Because the company I did contact with they said to contact to you. Please help me out to refund my money.
    On 10/07/2013, at 9:35 AM, iTunes Store <[email protected]> wrote:
    Item     Seller     Type     Unit Price
    fring, fringOut package
    Report a Problem      fringland Ltd.      In App Purchase     $15.99
    Order Total:     $15.99
    Please retain for your records
    Please See Below For Terms And Conditions Pertaining To This Order.
    Apple Pty Ltd.
    You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
    Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/nz/support/itunes/store/
    <Personal Information Edited by Host>
    Apple ID Summary •  Purchase History
    Apple respects your privacy.
    Information regarding your personal information can be viewed at http://www.apple.com/nz/privacy/
    Copyright © 2011 Apple Pty Ltd. All rights reserved

    You're not addressing Apple by posting here.

  • Vendor Return Goods

    Hi guys ,
    please tell me the process for Vendor return goods in
    MM.pls let me know the Transaction codes followed
    for the process of Vendor Return Goods..
    step by step process will be so helful for me.
    Regards
    Jino

    There will be two differenet ways to do that
    1) Vendor returns against original PO:
    Returns to vendor will be created against the original purchase order using movement type 122 in MIGO transaction. This will have an exactly reverse effect to that of original goods receipt i.e.  material stock will be reduced from the Inventory.
    2) Vendor returns against Returns PO:
    If the original purchase order reference is not known, you will prepare a “Return Purchase Order” using T. Code ME21N.  Creation of a Return Purchase Order in the system is similar to that of a regular Purchase Order except that the “Returns Indicator” has to be ticked for each line item in the PO.
    Next a GR will have to be done with reference to the Returns PO. Such Goods receipt and Invoice receipt has an exactly reverse effect than that of a Regular PO.  Goods Movement Type 161 (T. Code MIGO) is used which reduces the material stock from the Inventory & creates Material and Accounting document

  • Return goods

    Hi
         seeking help  to map following scenario in system.
         'Return goods to vendor  for  a value different than original PO price or quanity'
       how to do it in system,?

    Hi Akkshaya
    During goods receipt your accounting will be as follows, for example:
    Cr. Stock account        - IUSD 100
    Dr. GR/IR clrg account - USD 100
    So, now you wish to return with a diiferent price, to vendor
    Cr. Stock account        - IUSD 110
    Dr. GR/IR clrg account - USD 110
    How to get this difference value and what would be the setting off account for the difference.
    Ultimately, all the transactions which involve material valuation are intended for proper accounting.
    Keeping this in view, please more elaborate your business scenario with example.
    warm regards
    sairam akundi

  • Return goods to vendor after invoiced

    Dear All,
    My scenario says
    that i have 100 quantity on PO and i have GRN 100 quantity and then also invoiced 100qauntity as per valued on PO.
    now i need to return goods to vendor. how system will support ma scenario.
    Thanks

    Hi
    Create a new PO with qty to be returned, with the returns item indicator falgged, return the Goods with 161 movment tyoe and perform the Credit memo using MIRO.
    Thanks & Regards
    Kishore

  • Return goods will impact the  Moving average price?

    Hi,
      When stock of a material is low,and we return the goods to our vendor from po(movement type 102), the Moving average price may change very large.for example, stock:11 PC, Moving average price:1;return qty(with po 102):10PC,return price:0.5,then the Moving average price bacome to 6. I went movement type 102 can't impact the Moving average price, is it possible?
      Thanks.

    Hi,
    This is not possible. As the name indicates, it is the Moving Average Price. When you receive goods / return goods, the system will take it into accoutn & change the MAP accordingly.
    Regards,
    Prashant Kolhatkar

  • Return goods to Subcontractor via delivery

    Hi
    We would like to return goods (final products) to subcontractor via delivery, Is this process SAP supports?
    what are the process steps to follow?
    Thanks
    Raju

    Hi,
    I dont think you can 'return' a finished product to subcontractor. For what purpose you want to return the finished product to the subcontractor? Is any further processing is required? what will be the components of the product? Are you selling the finished product to the subcontractor?
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