Returning old set top boxes

I have 5 old set top boxes that I am trying to return to Verizon. The boxes that the new stuff came in are way too small for the old stuff. I have one return label and one too small box. I looked for a location to return but on line all the locations say the don't accept returns. Any ideas?

You can take them to a UPS store and they will pack and ship them to Verizon for you.
Be sure to get a tracking number, a shipping receipt and record the serial numbers. There have been many reports Verizon not properly recording returned equipment. Pictures of the STBs might help, too.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Similar Messages

Returned HD SET TOP BOX but still being charged for it!!!!

I canceled my FIOS TV service on June 20th, and received the return kit on July 1st. I dropped off the package at my local post office on July 5th, as it was instructed on the return kit. I boxed the cable box, placed the provided shipping label, and dropped at the local post office.
A month later, I logged online to pay my monthly bill, I see that there is charged of $350.00 for unreturned set top box. So, I traced the package with the tracking number that I got from the post office.I found out that the package is still sitting at the post office that I went, even though It was a month later. I called verizon customer service center. I told the customer service representative that I returned the box. He says that I still have to pay for $350.00 because the package didn't arrive at the Verizon within 30 days of service stopped. BUT, I dropped off the package before the 30 days. I don't know what happened to the package at the post office, I never doubted that it would sit there. THAT'S NOT MY FAULT!!!! I told him that there must been mistakes at the post office. He says that I should've brought it to the local verizon center. BUT, THAT'S NOT WHAT THE RETURN KIT SAYS!!! I FOLLOWED INSTRUCTIONS AS VERIZON ASKED ME TO!! DROP OFF AT ANY LOCAL POST OFFICE!!!!!! He said he will request an investigation, and I will be notified. Now, that's 2 weeks ago...
I tried online chatting and made some other calls but, gets the same conclusion " someone will call you back" which never happened....
Meanwhile, I traced the package few times more, and it started moving after I made the phone call to verizon customer service center. Last time I traced it, it was in Greensboro, NC. So, I thought it will be all ok, once the investigator reaches me.
Guess what? Today, a package was delivered to my house... the cable box that I returned...
I called in again to explain everything again and let them know the new news, but still gives me the same answer.. "wait until notified."
so now, I don't know if I should keep this box until notified, I'm afraid if I will get charged another amount.
I'm so tire of waiting and the empty promises by Verizon. And I really don't know what to do!!
Anyone from Verizon willing to step-up and resolve this?
I have the copy of receipt from post office, and tracking details..

Hi shu0429,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

HD Enhanced program and multiple old set-top boxes

HDenhanced. Sounds like a step forward and should be a good technological advancement. I have been frustrated with the process of getting the equipment. I got the letter in the mail. It's geared toward providing no human intervention. All of the instructions say, "Turn your desktop box to channel 1995 and follow the instructions." I have 2 desktop boxes--a DVR and a basic box--and neither of them is capable of 4-digit channels. So I went online--less-desired option 1--to order a replacement for my boxes. Online it asked for 4 pieces of information: name, account number, phone number, and zip code. Right above the "Submit" button is text that states: "Yes, please send me the correct number of cable boxes." One box was shipped. When I saw the shipping information and that only one box was shipped, I called--less-desired option 2--and got to a human in the HDenhanced department (after being told by a recording to turn my box to channel 1995). I spent several minutes trying to explain that only one box was shipped but the web page told me that "the correct number of cable boxes" would be shipped, so what about the 2nd box? (And in the process was asked to turn my box to channel 1995, part of the script, I'm sure.) The call ended with me having the impression (with a lot of uncertainty) that the other box would be shipped also. Today I received the one DVR box and I installed it. (The instructions say, "install all devices before activating". If only...) I attempted to call a few mins after 7:00 tonight to follow up on the 2nd box, but apparently I need to call back "during business hours". What's the worst that could happen? HD Enhanced is turned on and I don't get one of my boxes replaced for the cutover. It's really not that big of an impact. What bothers me is that the user instructions and support script do not identify HOW the multiple boxes will be handled, leaving the impression that it will happen in one shipment. But it didn't happen that way.

EdBates wrote:
HDenhanced. Sounds like a step forward and should be a good technological advancement. I have been frustrated with the process of getting the equipment.
I got the letter in the mail. It's geared toward providing no human intervention. All of the instructions say, "Turn your desktop box to channel 1995 and follow the instructions." I have 2 desktop boxes--a DVR and a basic box--and neither of them is capable of 4-digit channels. So I went online--less-desired option 1--to order a replacement for my boxes. Online it asked for 4 pieces of information: name, account number, phone number, and zip code. Right above the "Submit" button is text that states: "Yes, please send me the correct number of cable boxes." One box was shipped. When I saw the shipping information and that only one box was shipped, I called--less-desired option 2--and got to a human in the HDenhanced department (after being told by a recording to turn my box to channel 1995). I spent several minutes trying to explain that only one box was shipped but the web page told me that "the correct number of cable boxes" would be shipped, so what about the 2nd box? (And in the process was asked to turn my box to channel 1995, part of the script, I'm sure.) The call ended with me having the impression (with a lot of uncertainty) that the other box would be shipped also. Today I received the one DVR box and I installed it. (The instructions say, "install all devices before activating". If only...) I attempted to call a few mins after 7:00 tonight to follow up on the 2nd box, but apparently I need to call back "during business hours".
What's the worst that could happen? HD Enhanced is turned on and I don't get one of my boxes replaced for the cutover. It's really not that big of an impact. What bothers me is that the user instructions and support script do not identify HOW the multiple boxes will be handled, leaving the impression that it will happen in one shipment. But it didn't happen that way.
Apologies for the issue and the experience that you described above. I have shared your experience directly with our team that is handing the HD Enhanced communication and fulfillment.
What happened when you attempted to tune to Channel 1995? I have been told that your area does support 4 digit channel numbers and this feature specifically.
Thanks for your feedback and your patience. I've asked a colleague to review your account and to follow up with you directly to be sure that you have all of the correct equipment that you need to continue to enjoy HD services from Comcast.

Returning Set Top Box

I was wondering if anyone here has any experience with returning equipment, particularly a set top box.
I called Verizon on June 10th and told them that I wanted to return an HD box that we've been renting to save $9.99 a month. They said that would be fine and that I would be receiving a paid return box to mail it back to them. I received an email the next day confirming the order change on the 10th, but the billing estimate included in the email says my bill will be the same and an HD Set Top Box is labeled as "existing" for my account. Also, it's now the 14th and I haven't received the paid return box.
Is any of this normal?

pollihs wrote:
I moved recently, and I requested a return shipping box to send back old set top boxes. I was told that there would be a paid shipping label included. The box finally came, but without any kind of label or indication as to where to send the equipment. There is no store nearby to take the equipment, so mail or UPS would be much easier! Any help out there?
My experience is to take it to a UPS store, have shipped 3 or 4 boxes back to Verizon that way, worked great. The UPS store people should already know where to ship it, Verizon has a contract with UPS to handle this, and it should not cost you a thing.
One thing I would do is keep the tracking number and track the shipment all the way to Verizon and save all of that info just in case there is a screwup within Verizon and the box does not come off of your account and they try to charge you for it.
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

How to exchange STD set-top for an HD Set-Top Box ?

I am currently a Verizon FIOS customer. Since there are no local offices in Southeastern, PA how do I go about both requesting a secondary HD set-top box, and also set-up a return of the one I'd like to exchange (a non-HD set-top). Will there be a pre-paid postage sticker for the one box I plan to return ? How do I go about formally cancelling the old set-top box so the charges stop appearing on my bill ?

Verizon will send you the new box with a return label for the one you no longer want. Simply place the on you're returning into the box that the new one came in, apply the label to the box, drop off at a UPS store or call for a pick-up. Once received by Verizon, billing will stop and the box will be removed from your account.

Replacement set top boxes

Hi,I transferred to Telstra a couple of years ago and have an old set top box and a foxtel IQ box. The old box is in the spare room and began failing about a year ago, but as I could find no easy way of getting a replacement I didn't bother. It has now failed completely (composite out no longer works and it now says I am not subscribed to any channels). The second IQ box is my main box, last night it rebooted, and when it came back on could no longer find a signal. Today it will not even power up.How can I go about getting replacement boxes, in the old Foxtel days I logged a call with Foxtel and an new box shipped straight away. Can't seem to find a Foxtel support number on the Telstra site anywhere and Foxtel web site says I no longer have an account with them.Thanks for the help

Hi GreyDog, mate you're not having a good run with your Dog Boxes, oops Foxtel boxes are you.... If you go to the following link and click the foxtel button you'll find contact details to speak withe Telstra Foxtel team there: https://www.telstra.com.au/contact-us/faults-technical-support

I have an old tv. Can I play apple tv through my set top box?

The guy at the apple store told me I could play apple tv via my set top box as long as the box has a HDMI slot. It is not working and I am wondering if the slot is input only? Really out of my depth here!

It would need HDMI or the three component jacks to input to.
DirectTV box has HDMI out but not in.
Best is to see if your TV has the component video jacks or multiple HDMI and switch via your TV remote.
For example my Bravia has 2 sets of component input and 3 HDMI inputs.
Hopefully, you have a newer TV.

XI3 set top box will not rewind or pause tv in second room

Turned my tv on after work and same problem. Unplugging the card is the same as unplugging the box and only is a temporary fix.

I have the X1 triple play system and the second set top box i have, an XI3 box, will not rewind or pause live tv. The main X1 DVR box works relatively ok, besides randomly deciding the left or right button should be the 2 or 5 button, but the second set top box does not. The XI3 box i have in my room is supposed to allow rewind and pause functionality. It takes away one of the lines from the X1 box so instead of having 4 lines to record on the main tv and live tv in the second room, it gives you 3 lines to record on the main tv and live tv with pause and rewind functionality on the secont box. This worked perfectly until about a week ago. Ever since then, the rewind and pause functions do not work. The only way to get them to work is to unplug the XI3 box (since it does not have a power button) and plug it back in. They will work for about an hour until they stop working and i am told again by an onscreen prompt that rewind or pause are not available on this box. I ask here if there is any resolution to this problem because calling customer service is a 40 minute waste of time and the online chat is basically the same. No one can resolve this and 90% of the time i am told that there is no set top box for the X1 system that allows rewind or pause, which is obviously not true. It takes me 40 minutes on the phone of constantly being told i am wrong and to please hold for just another minute as the employee waits for a supervisor or another employee to help them. Who ever Mario is, i have heard your name on three calls so far as the employee is begging you for help. Each time i have been told by the rep that i need to bring my box into a local xfinity store to have it swapped out. I was also told i couldnt activate any services until i returned my old boxes as the rep didnt know how to handle the situation. Each time i went to the store i was told by the Xfinity rep that the employee i spoke with did not know what they were talking about and flat out lied to be just to get me off the phone. So wonderful customer service on Xfinitys half. Basically straight inline with what everyone on the internet and consumer reports say. The chat was no better. In between obvious copy and paste comment, or the need to tell me about additional services and faqs between every comment, they were not ableto resolve my issue. I just want to get the service i am paying for. Everything about this X1 service has been a nightmare since i got it. Nothing works as it should and unplugging my box every hour is not an answer to why i cant rewind my tv.

How to connect satellite set-top box to Qosmio G50 using RCA video-in cable

I want to connect my satellite set-top box to my Qosmio G50 laptop using the RCA video-in cable I received with the computer. (yellow, red, white RCAs and a Jack)
Could you help me where should I plug this cable as I have not found any instructions in the users manual. (The user's manual list this cable on page 21, so it can be used for something somehow for sure!)
(The set-top box does not have coaxial output, and I do not want to include another machine (eg. an old VCR) just to use coaxial connection.)
Thanks in advance for your help!
Sandor.

Hi mate
I found your other thread regarding this theme and it looks like you have answered this yourself.
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=44724
Thanks for that!

Want to use FiOS TV via CableCARD - CSR insists I must lease at least one set-top box

Started looking into subscribing to Verizon using a CableCARD-based tuner, since I don't actually own a TV.
I did some research at verizon.com and ran across this page (important parts in bold):
CableCARDS
A CableCARD is a device that provides access to certain encrypted High Definition (HD) and Standard Definition (SD) digital programs without the need for a Set-Top Box.
CableCARD Features and Services
What digital programs can I watch with my CableCARD?
You can view all FiOS TV Standard Definition and High Definition digital channels to which you subscribe. You can also order certain Pay-Per-View events by calling 1-800-VERIZON (1-800-837-4966). Without a Set-Top Box, you do not have access to On Demand programming, the FiOS TV Interactive Media Guide, or other advanced features of the FiOS TV service.
So far, so good. I logged into my account, selected a package, and started the checkout process - and then encountered an odd question: "How many set-top boxes do you need?", where the options were a drop-down list starting with 1 and scaling up. There's an extra $12/month charge (plus taxes, of course) for just one box, and more for other boxes. No way to skip that step.
So apparently, according to Verizon's service rep... I need to pay $12/mo+tax for a set-top box that I don't need, and that will sit on a shelf while I watch Verizon TV through my fully-supported CableCARD adapter.

sangs wrote:
You don't need an STB or DVR, but here's the easiest thing to do - and I just did it, so I know it works.
Get the STB or DVR along with the Cable Cards. Get everything activated and working - including the cable cards - then return your STB or DVR, either to a FiOS store or via UPS. Voila, you're done and using only Cable Cards. I only have two Cable Cards on my account. Good luck.
INTERESTING.
I was considering doing this too. I originally had just a cablecard, then ordered a STB for another room. We don't use it so I wanted to return it. I can't!
Brb going to UPS store.

No variable audio output for Cisco CHS 435HDC set top box.

Background: Until the other day I had my stb connectected to a TV, using TV sound, with an HDMI cable. The P265v2 remote volume control changed the TV volume. No problems.
My new TV & home theater system was recently installed. We don't use the TV speakers. While my first preference was to program the Verizon remote to change the volume on my Onkyo receiver, this did not appear to be an option on the remote's programming instruction page on the Verizon website. Instead, I am directed to change a setting on the remote that makes the Verizon remote change the stb output volume vs the tv volume. I changed the setting on the remote and ensured the stb box was set up for "variabe" audio output.
Problem: Using the stb variable audio settings, volume settings 1 through 30 produce the same volume. (Volume setting 0 produces no volume, as one would hope.) It appears the "variable" setting isn't producing a variable output as it should be on this unit.
Thinking that maybe the receiver was complicating the sitation, I tried connecting the stb to the old TV and the new TV directly and had the same results.
Now, while I am watching TV, I need to have the receiver remote at hand in addition to the Verizon remote. It would be nice to have the volume be adjustable as it should be while using the Verizon remote. I don't like the idea of using a seperate universal remote because then I would lose some of the functionality that the Verizon remote provides when watching TV, using the DVR, watching on demand, etc.
I would like to know if this is a problem just with my unit, or if it exists with all of these units, which would hopefully be fixed with a Cisco/Verizon firmware update soon, hopefully.
Thank you.

soups230 wrote:
Having same issues with hdmi and optical. Any fix to this.
Hello,
In order to control the volume on your home theater system, you'll need a FiOS TV Universal Remote that has the 4-buttons on the top for 'DVD', 'Aux'iliary, 'TV' and 'STB'. The audio receiver would have to be programmed into the FIOS TV Remote, and controlled using the 'Aux'iliary button.
Verizon's 4-Button Universal Remote Controls are available for purchase:
a) online via www.verizon.com/fiosaccessories
OR
b) at a local FiOS TV store (call first to check if they have them in stock). For a list of stores: http://www22.verizon.com/support/residential/tv/fiostv/general+support/account+issues/questionsone/8...
Presently, the default remotes for new set top boxes are the 2-button P-265 (newer version) remotes.
Regarding a problem with HDMI/optical on Cisco 435 STBs, check out the following:
Go to this webpage: http://www22.verizon.com/Support/Residential/TV/FiOSTV/Receivers/Equipment+Issues/QuestionsOne/12839...
Click on the link for 'Cisco CHS 435 HD DVR User Guide'.
Open the PDF and go to page 22 for 'Connecting to a Home Theater System...'.
Hope this helps!

Running Xlet in Set top box

Hello everyone,
I just know how to do it with cardinal studio. It is generating a lot of files and i can import these files to the set top box.
I wrote my own (actulally i copied one ) script compilied it and imported it to the set top box. But it is not running. Do I need more files or a special structure ???? Would be pleased if anyone can help.
Kind Regards, tpc-claus

Hello again,
the applicaiton is now accepted but it is not running in the set top box. I don't no why ??
the is loading and starts to mount when is aborting. Here is my source code. Maybe you can have a short look ...
import javax.tv.xlet.*;
import javax.tv.graphics.*;
import javax.tv.service.*;
import javax.tv.service.guide.*;
import javax.tv.service.navigation.*;
import java.awt.*;
import java.awt.event.*;
import java.util.Date;
import java.text.DateFormat;
public class example implements Xlet, ActionListener {
private Container root_container = null;
private Panel panel = null;
private List slist = null;
private List plist = null;
private Button button = null;
private SIManager si_manager = null;
private Retriever retriever = new Retriever();
// init method
public void initXlet(XletContext ctx){
root_container = TVContainer.getRootContainer(ctx);
panel = new Panel();
panel.setBackground(Color.black);
root_container.setLayout(null);
root_container.setBounds(0,0,400,300);
root_container.add(panel);
panel.setBounds(0, 0,
     root_container.getSize().height,
     root_container.getSize().width - 50);
panel.setLayout(new GridLayout(2,1));
slist = new List();
slist.setBackground(Color.lightGray);
slist.addActionListener(this);
panel.add(slist);
plist = new List();
plist.setBackground(Color.lightGray);
panel.add(plist);
button = new Button("Refresh");
button.setBackground(Color.darkGray);
button.setForeground(Color.white);
button.addActionListener(this);
root_container.add(button);
button.setBounds(0,
     root_container.getSize().width-50,
     root_container.getSize().height,
     50);
root_container.validate();
root_container.setVisible(true);
si_manager = SIManager.createInstance();
// start method
// Do an initial update of the slist
public void startXlet(){
panel.validate();
updateList(slist);
// pause
public void pauseXlet(){}
// destroy
public void destroyXlet(boolean unconditional){}
// called when the refresh button is pressed
// or service is selected in the list
public void actionPerformed(ActionEvent evt){
if(evt.getSource() == button){
this.updateList(slist);
plist.removeAll();
} else if (evt.getSource() == slist) {
this.updateList(plist);
private void updateList(List list){
//Clear out the old list
list.removeAll();
ServiceList collection =
          si_manager.filterServices(null);
ServiceIterator si =
          collection.createServiceIterator();
si.toEnd();
if(list == slist) {
while(si.hasPrevious()){
slist.addItem(
          si.previousService().getName(), 0);
} else {
while(si.hasPrevious()){
Service s = si.previousService();
if(slist.getSelectedItem().
          equals(s.getName())) {
     retriever.getPrograms(s);
break;
class Retriever implements SIRequestor {
DateFormat dfmt =
     DateFormat.getDateInstance(DateFormat.SHORT);
DateFormat tfmt =
     DateFormat.getTimeInstance(DateFormat.SHORT);
void getPrograms(Service s) {
try{
SIManager.createInstance().
          retrieveServiceDetails(
s.getLocator(), this);
} catch (Exception e) {
e.printStackTrace();
public void notifySuccess(
          SIRetrievable[] result) {
if(result[0] instanceof ServiceDetails) {
try{
((ServiceDetails)result[0]).
          getProgramSchedule().
retrieveFutureProgramEvents(new Date(),
          new Date(System.currentTimeMillis()
          + 600000000), this);
} catch (SIException e) {}
} else if (result[0] instanceof ProgramEvent) {
for(int i = 0; i < result.length; i++ ) {
ProgramEvent e = (ProgramEvent)result;
plist.addItem(e.getName() + " : "
+ dfmt.format(e.getStartTime())
          + " "
+ tfmt.format(e.getStartTime()));
public void notifyFailure(
     SIRequestFailureType reason) {}
} //End Retriever class
} //End SvcDispXlet class
Thanks for having a look, Claus

Confused about analog tv to digital conv box to comcast digital set top box

I have an analog tv which is already connected to a governmt subsidized digital signal converter box required when all tv signals went digital. I have a digital wifi modem via xfinity, and now also have an xfinity diy digital set top box. I do not have a cable splitter/extension, so I van only hook up the tv. I unplugged the modem and commented the XF digital conv box to my analog tv. Really confused as to how to hook up wifi and tv to XF digital box, and do I need the previous free digital signal conv box. All my services are activated, but I still can't watch tv.

The Comcast box replaces the old over the air box.
If you didn't get a coax splitter, you will need one, which you can pickup for free at your local Comcast office. The coax from the TV outlet on the wall connects to the splitter's input. The outputs of the splitter, one to the cable modem, the other to the input on the cable box.
The coax output of the cable box connects to your TV like how your old box was connected.
You will find more information at this Comcast help page, look in the TV section and pick the type of box you received from Comcast.
http://customer.xfinity.com/help-and-support/phone/how-to-install-your-self-install-kit-devices/

Wireless set top box

when is verizon going to start offering set top boxes not needing coax?

Those devices are IPTV units. Verizon FiOS does not have IPTV infrastructure. AT&T Uverse must use IPTV because it has low bandwidth links and can't send every channel to the subscriber. It sends only the channel(s) currently being watched. It is limited to four different simultaneous channels because it doesn't have the bandwidth of coax or fiber.
To put it in perspective, Uverse FTTN use 45Mbps links to the home and that carries all data and TV services. A coax carries 100's of channels of TV at one time, with a bandwidth of around 4.5Gbps. FiOS adds another 622Mbps (BPON) or 2.5Gbps (GPON) on top of the coax bandwidth that is used for data and streaming services. Coax and fiber simply blow Uverse out of the water.
And again, WiFi isn't ready to be deployed as the prime method of video distribution in any old home. Just look at all the complaints and issues on this forum as well as other forums about WiFi. Now imagine what it would be like with a bunch of streaming content running at the same time over a less then optimal WiFi link. If you were a provider, would you want to roll that out and have to support it for all your customers, especially the non-tech savvy folk? Especially when you have a well proven, working system already in place?
In order to support IPTV, Verizon needs to add a completely different set of infrastructure for TV while keeping legacy TV systems in place so as not to have to replace every set-top-box out there. These days the only reason they will do that is if they see a way to make more money. It may happen some day, but I suspect it is far into the future.
Enjoy.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

FiOS TV cutting out to snow, resetting TV and set-top box?

Greetings all, I'm hoping someone can help here;
I have a Motorola HD DVR 72161 (Verizon supplied) connected via HDMI to my Sharp Aquos LC-46D65U. Over the last few weeks, something odd is happening: after watching TV for a while, my picture will change to snow (no video input all of the sudden). I have to turn the TV and the set-top box (STB) off. When the STB goes off, it flashed the "du1" on the display. After about 10 or 15 seconds, the (turned off) TV makes a click sound. At this point I can power everything back on and it is working fine.
There is no pattern to this, though it sometimes happens more often (every 10 or 15 minutes) when watching a recorded program. It happens both day and night.
Tech support reinitialized my STB yesterday, and it didn't seem to fix the problem. I changed the HDMI port on the TV this afternoon (moved the cable to a new port) and this didn't help either.
Any ideas or help or suggestions would be very much appreciated! Thanks.

I have the same problem and have been through the same troubleshooting with FIOS support. Unfortunately, I also have a Sharp Aquos (46D85U). I was hoping this was a FIOS issue rather than an Aquos issue, but after reading your post, I'm not sure. Perhaps it's a combination of FIOS and Aquos. I did not have this problem when I had Cox cable. It started as soon as I switched to FIOS.
Additional discoveries: You can turn off just the TV, wait a few seconds for the relay to click, then turn the TV back on and the picture comes back. Also, I just recently switched to the composite video output (Red, Blue, Green connectors) and the problem appears to have gone away. The drawback is picture quality noticeably degrades.
Sorry, I don't have an answer. Any ideas from the smart folks out there?

Returning old set top boxes

Similar Messages

Maybe you are looking for