RH7 not saving or generating Webhelp

Have been using RH7 since November 2007 and presently have 4
projects active. OS is Windows XP Pro running MS Office 2007.
Approx 1 week ago RH suddenly stopped saving my Word docs and as a
consequence of this, will not allow Webhelp generation.
Looking at other forums I am not the only user encountering
this problem but nobody seems to have a definitive answer. I have
tried all of the suggestions posted as follows:
- Repair RH7
- Repair Office 2007
- Uninstall RH7
- Re-install RH7
All to no result
RH7 was installed AFTER Office 2007 (which was one of the
suggested reasons for the problem)
In short, I am getting desperate

Hi Peter. Thanks for getting back to me. I'll answer your
questions and tell you where I'm at...
I have alerted Adobe to this. Can you run without Live Messenger
for a short while just as a test. Doubt that is it but we need to
rule out all possibilities.
Tried that (saw the post on anything that might be touching
Word could cause the problem). I actually stopped running every
single thing--sidebar, IE, Outlook, Messenger, Defender, everything
in the task bar. Didn't help.
Does it drop out if you close RH and immediately re-open it?
Yes.
Do you have any Office 2003 components on your PC? Running or
not?
Not as far as I can tell. Here's all my MS OS/software stats:
- Windows Vista Enterprise version 6.0 (Build 6000) patched
to the latest level, including all optional updates from
Update.Microsoft.com.
- Office 2007 Enterprise (Word itself is at: Word 2007
version 12.0.6212.1000 SP1 MSO (12.0.6213.1000),
- Windows Live Messenger 2008, version 8.5.1302.1018.
- Visual SourceSafe 2005 version 8.0.50727.42
- Visual Studio 2005 version 9.0.21022.8 RTM
- .NET Framework version 3.5
- IE 7 version 7.0.6000.16575
Have you installed Vista SR1?
No, but I do have all the latest patches from the Update
site.
Where I am now:
After trying all the things I saw online, to no avail, and
discovering you can't write a macro to programmatically load the
Dll (you can load Wll files...), I uninstalled Robo & Office
completely, and scrubbed the registry by hand, followed by a
shutown/pause to clear all memory. Then, I followed the last bit of
advice I saw, I installed RoboHelp FIRST, then Office 2007.
RoboHelp is CURRENTLY working, though I haven't touched a
single "Word Option" yet and I have a couple of the harder tasks to
put through the paces.
I do need to turn off/on a few options, such as AutoCorrect
(off), but I will not touch the save/convert/open options this
time. (I had made my standard options settings, but changed them
back when I was troublshooting, to no avail.) I will be switching
an option at a time, in case there is a spurious side effect that
hoses Robo. (If I find such a beastie, I'll be letting you know...
/grin/.) If this goes well, I will be
stripping/scrubbing/re-installing my co-worker's system this
afternoon with the same procedure and seeing if I can get the same
results. I will let you know. The co-worker did NOT touch any
options, so it's just install order on his machine (he's not
running IE or Messenger while in Robo and still experiencing these
problems).
I did not expect this to work--it makes little to no sense to
have the install order have such a dramatic effect on the ability
to retain a COM add-in registration. I only tried it out of due
diligence. Go figure. :)
I'll let you know the results. Let me know if you need any
more specifics to help feed Adobe information.
Cheers!
~~dmarie (volt)

Similar Messages

  • Statistical Forecast not saved when generated with background planning job

    Hello All,
    The system I am working on is SCM 5.0 Support pack 15.
    When I execute the planning job in the background to generate a statistical forecast, the job completes sucessfully, I have a spool that shows the forecast profile was executed (Auto Mod 2) with the appropriate model messages and the last two messages are 'Data saved successfully' and 'No data has been changed; data must not be saved', but when I go into interactive planning to view the forecast, there is no forecast in my key figure.
    My planning area has the forecast settings maintained for Statistical Forecast, Corrected History, and Ex-Post Forecast key figures.  My forecast profile is looking at the History key figure and Statistical Forecast key figure.  My time series has been initialized for 36 months of History and 18 months of forecast.  My planning book is set to have the Statistical Forecast Key figure as output only.  My activity and planning job are set to execute in the appropriate planning book (in order to see the forecast alerts I have selected) with the specific selection profiles (no navigational attributes), and the aggregation level set (no navigational attributes).
    The only way for me to see a forecast is to change the Statistical key figure setting in the planning book to output/input, execute the forecast job in the background, and then go into interactive planning.  Am I missing something?  Any help you could provide would be greatly appreciated.
    Regards,
    Roxane H.

    Hello Senthilrajan,
    I have executed the forecast in the foreground using the same planning book as the background job and same forecast profile (Auto Model 2)with a selection from the batch run (pulled a selection from the spool list) and it generated a forecast with the same messages as my background job except for the last two lines (Data saved successfully and No data has been changed, data must not be saved) that I was able to copy back into interactive planning.  I then used this selection in the background job to execute the forecast in the background and did not see a forecast in interactive planning and received the same messages as before -
    Data saved successfully
    No data has been changed, data must not be saved
    The reason we run the forecast in this book is to allow our Demand Planners to view the forecast alerts by book and/or selection directly in interactive planning instead of having to get their from the Alert Monitor.  It has worked in the past and is currently working in the same environment just with a different planning book, selections, forecast profiles, and data.  It generates a forecast with no 'No data has been changed, data must not be saved' message and the forecast is written in the key figure and is viewable in interactive planning with out manipulating the key figure to be input/output (it is set to output only).
    Any further assistance you can provide would be greatly appreciated.

  • Are full admin rights required to generate webhelp in RH8?

    My team has used RoboHelp for the past 10+ years, upgrading as needed. We were granted full admin rights on our PCs by our IT department several years ago so that our HTML webhelp would generate properly using RH5. We have now upgraded to RH8 but the IT department is going to take away our full admin rights. 
    Do we still need full admin rights on our PCs to generate HTML webhelp projects in RH8?  The Installing and Activating RoboHelp topic on www.grainge.org is not clear on this.
    We typically copy the entire RH8 project to our C drive, work and generate there and then move them back to our company network drive for deployment.
    If someone can help claify for us it would be great.

    The answer is no, admin rights are not required to generate webhelp or any other output. They are required to install RoboHelp but are not required thereafter. You do of course need write permissions for the folder to which you are generating but that should be on your hard disk and therefore automatic.
    Your IT department can check your permissions.
    See www.grainge.org for RoboHelp and Authoring tips
    @petergrainge

  • RH7 Error: Failed to read from log... Failed to generate WebHelp Pro

    Installed RH9 trial on Windows XP PC. Then, generated an existing project using RH7 to a new C: drive directory location on the PC using the same name. Renamed the project files in that C:drive directory to a test name and opened the project's .xpj file in RH9.  It converted cleanly. 
    Now, when I go to generate the RH7 original project from the original server directory, I receive:  
    Error: Failed to read from log (file name) .log.... Internal error encountered,  Failed to generate WebHelp Pro.
    Does the log file keep track of the previous generation (time stamp,etc), since this RH7 generation has a skip in it for the one generated to the C:drive?  I've compared the log files from each run (.txt files) and don't see a difference. I even copied the log file from the C:drive run to the Server directory. No luck.  Any ideas?

    Hi John,
    Thanks for the prompt response.  I am trying to evaluate RH9 / RH Server 9.
    When I generate RH7 projects, I’ve always put the server (RH7 Server) directory reference in the ‘Output Folder and Start Page’ field.  This directory reference is where the compiled output ends up right? In my case, it’s in that field as:
    PBSrobohelp\D$\RoboHelp <file:///
    PBSrobohelp\D$\RoboHelp>  Web Files\PBS Unit Processes Manual.  I’m not aware of a C:Drive local copy of the files. Doesn’t it go out to the server output for the .log file in question?
    For the test, I took an existing project in RH7 and replaced this server reference with a C:Drive local hard drive directory reference and ran the output to it.  Then I went to the C:Drive directory and changed the project name, because there doesn’t appear to be a way to do a ‘save as’ on a project – RH7 wants to keep that name badly.  I then, shutdown RH7 and started RH9.  I opened the .xpj file from the new test project copy. It recognized that it was from an older release and it converted the test copy to RH9.  It converted cleanly with about 2 inconsequential document warnings but did not create a TOC.  I looked it over and saved it in RH9 – it was already my test name.  
    The original RH7 project opens fine in RH7 and the Test RH9 project opens fine in RH9. So I think I have a good test copy.  It’s just that when I point the RH7 original to the Server Output folder (which has its files) it gets the error on generation.  
    We are evaluating RH Server 9 but I haven’t attempted to publish anything to it yet. I’ve stayed  purely on my desktop.  
    Hope this clears it up.
    Jim
    Jim Dages
    Business Professional Technician III
    University of Colorado, Payroll & Benefit Services
    1800 Grant St, Suite 400
    Denver, CO  80203
    t. 303-860-4230
    f. 303-860-4299
       Please consider the environment before printing this e-mail.
    CONFIDENTIALITY NOTICE - This e-mail transmission, and any documents, files or previous e-mail messages attached to it may contain information that is confidential or legally privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately notify the sender by telephone or return e-mail and delete the original transmission and its attachments without reading or saving in any manner. Thank you.

  • Table maintenance generator is not saving entries.

    Hi All,
    I am facing problem in table maintenance generator.
    I created a table maintenance for Z-Table.
    In my table last 2 fields are a checkbox.
    When we go to Sm30 and check/uncheck the boxes then save , message comes tht data saved , but when we come out and go back to maintenance generator , it's not saved.
    while table maintenance in 2 step , then on detail screen it is working perfectly but on primary screen it's not.
    when TM is single step , it's show entries saved but not saving in data.
    I tried to delete and regenerate table maintenance but still not working .
    Please guide me to ractify this.
    Thanks in advance,
    Ashish Gautam

    Hello Friend,
    Check with th etechnical settings of the ztable:
    see if your buffereing is allowed, and log data chnages is checked.
    If so :
    Then select buffereing is not allowed and uncheck the Log Data Changes:
    Also go to TMG:
    Check if standard recording routine is selected, then select the no, or user recording routine.
    After making these changes, delete the TMG and create a new one once again. You can check it will work fine now.
    Thanks and regards,
    Uttam Agrawal
    [http://uttambpt.blogspot.com|http://uttambpt.blogspot.com]
    Edited by: uttamagrawal on Jan 31, 2011 12:42 PM

  • Attempt to generate WebHelp (Primary Layout) after updates hangs and then shows "Not Responding"

    Hello!  I am attempting to generate after making a number of updates to topics in a large project using RoboHelp 7.  RoboHelp 7 was recently installed on my machine by an IT staff person. It has been several years since I worked with this project in RoboHelp and at that time we used RoboHelp 5.  I have attempted to generate WebHelp but the application hangs and shows "Not Responding" about half-way through Updating files.  When I look at the folder (test folder on my computer's Desktop) to which I try to generate, about 2/3 of the topics and subtopics actually show in the folder even though the generate process failed. I have tried to work with IT but no one there knows RoboHelp. I cannot identify (don't know how exactly) where the problem is and how to remedy. Can someone please offer some guidance?  I'm very rusty with RoboHelp's processes...it seems as though something has gone missing but I don't know what to look for and where to start looking!  A co-worker has also recently had RoboHelp 7 installed on his computer (per IT remote install) and has helped update topics other than those I've updated in the project. He also encounters this problem when he tries to generate the project on his workstation.

    Thank you, Peter!  The project is a large policy manual which resides on a shared network drive but we place a copy of the project's "working" folder on our computer desktops to allow updates and maintenance.  When we generate the project after making updates, the compiled project loads into a separate subfolder in that "working" folder and a member of our IT department pulls the files out of that folder to "deploy" the manual to our users. This process has worked for over four years, however, for most of that time, there has been only one person doing the work and that person is now out of the office for an extended period of time.  I rather got tossed back into the fray at the last minute when it was decided that a set of updates was needed by November 1--a deadline that has not been met, of course.
    Since posting the plea on the forum, I've had ongoing contact with an IT staff who tells me the best solution right now is to save the files we each updated, request a file restore back to the last known good state, and then try to re-incorporate our changes to the clean version. In the interest of time, we are pursuing that...your additional thoughts and feedback about the situation would be most welcome.

  • Toolbar buttons work in preview, not in generated webhelp

    I'm using RH 8.0.2 to generate webhelp.
    I took advantage of a few snippets from Peter Grainge's site and have 3 new toolbar buttons for my project:
    Here's where I need help.
    1. Report an Issue links to a sharepoint site on our network.  The link works fine, but displays inside the topic frame.  What is the proper Inline JavaScript to open the sharepoint page in a new window?  For ease of reply, say the link is http://www.mysite.com/issues/default.aspx
    2. Send link by Email sometimes creates a draft email when I click it in the preview pane, but I haven't figured out the reproducible conditions.  It doesn't seem to work in the generated files however. A similar issue seems to occur for the Copy Link to Clipboard button - sometimes works in preview, but not in generated webhelp.
    Notes:
    The Javascript I used for Send Link by Email, from Grainge's snippet 39, is:
    window.location=('mailto:[email protected]?Subject=Useful Information&body=This page might be useful to you: ' + window.parent.frames[1].frames[1].document.title +' ' + escape(window.parent.frames[1].frames[1].document.location))
    Note, this script throws an error as you preview, 'window.parent.frames.1.frames.1.document is null or not an object.
    The Javascript I used for Copy Link to Clipboard, from Grainge's snippet 114, is:
    function CopyURL()
    var myHerf=parent.frames[1].bsscright.location;
    var title=parent.frames[1].bsscright.document.title;
    if(window.clipboardData)
    var tempCurLink=title + "\n" + myHerf;
    var ok=window.clipboardData.setData('Text',tempCurLink);
    alert("Press Ctrl + V to Paste the link in your email");
    Any help appreciated!

    Hi there
    When you visited the page where you downloaded, I'm guessing you failed to also take a look at the link on the page designed to help with this?
    Cheers... Rick
    Helpful and Handy Links
    RoboHelp Wish Form/Bug Reporting Form
    Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
    Adobe Certified RoboHelp HTML Training
    SorcerStone Blog
    RoboHelp eBooks

  • AET Generated field values are not saved.

    Hi Gurus,
    I have created two AET fields on the screen (marked below) and that should store values in table CRMD_CUSTOMER_H. When I create a new service request and enter the values and save, AET field values are not saved. Again, when I edit the same service request and enter the values and save , AET field values are saved on the database.
    While  debugging  I found that, relationship BTHeaderCustExt does not exist for the first time and second time onward its appearing. Due to this, data is not being saved at first time (Line no 27 : current is empty).
    When tried to create realtionship using create_related_entity , it throwing exception cx_crm_genil_model_error.
    Please advice me the soution for the same.
    Regards,
    Anand

    there should be a context node at your view level. Please check ON NEW FOCUS method is implemented or not.
    If not, you can implement that method with below code.
        DATA: lv_collection TYPE REF TO if_bol_bo_col,
              entity        TYPE REF TO cl_crm_bol_entity.
    *   get collection of dependent nodes
        entity ?= focus_bo.
        TRY.
            lv_collection = entity->get_related_entities(
                   iv_relation_name = 'BTHeaderCustExt' ).
            IF lv_collection IS NOT BOUND or lv_collection->size( ) = 0.
              IF entity->is_changeable( ) = ABAP_TRUE.
                TRY.
                    entity = entity->create_related_entity(
                     iv_relation_name = 'BTHeaderCustExt' ).
                  CATCH cx_crm_genil_model_error cx_crm_genil_duplicate_rel.
    *               should never happen
                ENDTRY.
                IF entity IS BOUND.
                  CREATE OBJECT lv_collection TYPE cl_crm_bol_bo_col.
                  lv_collection->add( entity ).
                ENDIF.
              ENDIF.
            ENDIF.
          CATCH cx_crm_genil_model_error.
    *       should never happen
            EXIT.
          CATCH cx_sy_ref_is_initial.
        ENDTRY.
        me->set_collection( lv_collection ).

  • Excise invoice is not saving and not showing datas

    in erxcise invoice i ve made settings as per the sap best practices then also the excise invoice is not saved and not generated also
    please help me to solve the problem
    the error is coming like this
    Error in allocating Excise invoice number Interval not found Number object J_1IEXCLOC
    Message no. 8I336
    i ve already maintainthe number range for this object in tool in tax in goods moment
    please give some better advice for the excise invoice setting.

    Sub Transaction type determines the subcontracting attributes and determines the accounts for the posting while doing a sub contracting transaction.
    Sub transaction type is also used for determining the accounts while
    doing excise removals.
    Within CIN the account determination is based on the transaction type.
    So normally you can have a single set of accounts for Excise
    utilization. In case you need alternate account determination for
    handling various scenarios you can define sub transaction types. The
    sub transaction types and corresponding account assignments needs to be
    maintained in CIN customization
    To make customization of Sub Transaction type, goto
    <b>SPRO --> Logistics General --> Tax on Goods Movements --> India --> Account Determination and check whether you have assigned second and third one, viz. "Specify Excise Accounts per Excise Transaction and Specify GL Accounts per Excise Transaction".</b>
    Check
    <b>Taxes on goods mvnt--indiaaccnt determination---specify excise accnts for excise transaction...maintain the sub transction type , ip or 01,
    against the appropriate ETT</b>
    Message was edited by:
            sam masker

  • Search doesn't work in generated WebHelp

    I am using RoboHelp10 as part of TCS4.
    If I generate Microsoft HTML Help, the .chm file produced has perfect search capability. However, if I generate WebHelp, no matter what I search for, nothing is found. (Obviously I'm searching for words which I know exist. Even a search for "the" results in the usual "No topics found".)
    I don't think it should matter at all, given that HTML Help has a working search, but my project has been created from DITA using DITA2Go. I then import the .hhp file into RoboHelp and generate. The reason for going through DITA2Go rather than processing my ditamap directly in RoboHelp is that the .xml files contain context-sensitive help elements which are ignored by RoboHelp when processing the ditamap. Everything works great with this method except that search isn't working.
    I would be very grateful for any suggestions about what could be going wrong here.
    Thank you in advance!
    Heather

    Well, I guess I'll reply to let everyone know that this has not been resolved, but I have found a different and better methodology. I have been able to import my ditamap directly into RoboHelp which uses the DITA Open Toolkit in the background. The reason I didn't do that before was that I needed access to my context-sensitive help elements. I have since discovered that I can create an alias text file myself instead of relying on DITA2Go to create it for me. It's a pain to create, but once it's done I can reuse it everytime I import my ditamap into RH by copying it into the project folder. I can then continue using RH as usual and the CSH works from our application.
    So in summary - I don't know why search wasn't created before. However, if you want CSH using DITA and RH, there is another option.

  • OC4J Report Server is not saving the PDF out put

    Hi everybody,
    I have a master report running under OC4J.Under this master report 1000's of other reports are runninng by using the srw.run_report.Report name and other required parameters are taking from the database.My aim is to send all generated PDF reports by using the javamail.My problem is report server is not saving any reports until the completion of the master report.Once the master report is completted we can see all the reports under the specified folder, before that we can not see the out put in the folder .So the above reason my mailing part is getting faild because of system cannot find the specified file in that particular path
    Hi anybody know how to save each pdf report in a folder insted of waiting the completion of entire report
    Is any particular report configuration is required for that?
    srw.runreport is running in the batch mode
    thanks in advanceee
    regards
    mathew
    Message was edited by:
    Mathew Thomas

    Please helppp meee

  • RoboHelp HTML v9 - Browse Sequence not appearing when generated

    RoboHelp HTML v9
    New project - eg not converted from previous version
    Added a browse sequence as per the help documentation - I've followed the help documentation however when I get to view result of the generated WebHelp - the browse sequence is not present on the topic pages that were added to the browse sequence.
    I read previous forum postings for RH8 - where reinstalling or repairing the software seemed to assist - however when I access through control panel - add/remove programs the only option in to Remove RH9.
    So I thought I'd ask the question here before uninstalling.
    There was also mention of a dll file that needs to be registered on the viewers pc before the browse sequence would appear and if this is the case due to the possible audience for the publish I would not be able to control that.
    Any help is appriciated, thanks.

    Hi
    Thanks - I guess I was looking for the page icons that visualized the
    sequence for the viewer.
    That being said - the navigation arrows are present in my published file
    however seem to hold no functionality - while on a topic that is within
    the browse sequence clicking the arrows does not move through the
    sequence.
    I was initially looking for onscreen navigation  for a series of topics -
    I though browse sequence would do the trick but I think I will move to
    another method.
    Karen Voycey, BSc
    Learning Solutions Specialist | Human Resources
    10 Wellington St. E. | Toronto, ON | M5E 1L5
    t. 416 366 7600 x 2451|1 800 569 1163 | cell +416 568 2551
    [email protected]
    Proud national insurance sponsor of the AIR MILES® Reward Program. For
    more information go to www.rsagroup.ca.
    RSA is a registered trade name of Royal & Sun Alliance Insurance Company
    of Canada.
    From:   Captiv8r <[email protected]>
    To:     Karen Voycey <[email protected]>
    Date:   13/07/2011 04:52 PM
    Subject:        RoboHelp HTML v9 - Browse Sequence not appearing
    when generated
    Hi there
    Your mention of: "the browse sequence is not present on the topic pages
    that were added to the browse sequence" seems to imply that you are
    expecting to see the sequence directly on those pages. But that usually
    won't happen.
    Perhaps it will help to start by viewing the link below:
    http://www.robowizard.com/RoboWizard/NewProject.htm#MonthlyScry/012006.htm
    Then come back with any questions you may have.
    Cheers... Rick
    http://www.robowizard.com/pc.gif
    Helpful and Handy Links
    http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
    http://www.gooberguides.com/ProductPages/RoboHelp/RoboHelp82Day.htm
    http://www.ShowMeSolutions.biz
    http://sorcererstone.wordpress.com/
    http://www.gooberguides.com

  • HT2486 birthday are not saving in my contacts? What am I doing wrong.  I always have put in birthday before with no problems

    Birthday are not saving in some of my contacts? What am I doing wrong.  I always have put in birthday before with no problems.  Some contacts it works and others do not?  help me.

    Arnis and Jeff,
    Thank you both very much for your assistance.  I was able to figure out why the Adobe Application Manager kept failing on installing the patches.  Idiot me didn't unzip them first.  Once I unzipped the patch files, the installer worked fine.  Both patches are now successfully installed; my FM version is now 12.0.2..
    To answer some of your questions:
    Yes, I have administrator privileges on my PC.
    Yes, I had all of the files in the book opened when I generated and/or updated the LOR file.  So that was not the issue.
    With the patches installed, I opened a book and all of its files.  I updated the LOR and all works fine – it gives me all of the Imported Graphic references. So there must have been an issue with that release of FM12 (12.0.0.329), which was fixed with the patches.
    Again, thank you both for your help!
    Best regards,
    Beverly

  • New records not saved

    there are 3 main data block in a form. Block A is master of block B(multiple row block) while B is master of C(multiple row block).
    Initially, I enter 1 row in A, 1 row in B and 3 rows in C. So, 5 records are saved. Anyway, when I execute the form later... and want to insert another row in B and another 3 rows in C. These new records are not saved.
    Can anybody help me on this ?
    Thanks,
    Shu Wen

    Howdy Howard (and others) -
    I was hoping someone would have an answer without generating an example, but I hi-jacked the demo and came up with one:
    http://apex.oracle.com/pls/apex/f?p=70849:9:16222360984434:::::
    Workspace: DenverScott
    UserName: Test_User
    P/W: Test123
    Page: 9
    Recreate Problem: Change the checkbox value of an item under OnChange and OnClick and press "Submit", only OnChange items actually change.
    On this report, the two columns "OnChange" and "OnClick" are the focus. They are both simple check boxes and basically have the same settings. They both call an empty javascript function "test_me(this)" when clicked. Difference is, the MRU works for the "OnChange" column, updates are applied. You can change the "Onclick" column and submit all you want and it does nothing.
    If you remove the event for OnClick="test_me(this);" from the "OnClick" column, the submit/updates work just fine.
    (If anyone changes the demo, please return to prior state for others to examine)
    Thanks,
    Scott

  • ERM: "Role not saved" ?

    Hi All, I've recently imported roles to ERM (SP11) and I've generated the role on the backend successfully. However, if I try to then change the role I'm unable to save the changes for the imported role. Instead a red error message is issued: "X Role not saved."
    This problem appears to only occur on imported roles, but not on new roles created in ERM. Has anyone experienced this problem?  Thanks.
    -Dylan

    Hello Satyabrat,
    Thank for posting the OSS Note. I followed the instructions but still have a problem relating to those specific roles. In the meantime, I've tested the same procedure against another set of uploaded roles from another system, and these roles seem to work well. I'll delete all my roles and reload them once again (we are not yet productive, but nearly there).
    I've also noticed that SP12 is a major SP with many changes, we'll also implement SP12 and the latest RTAs before I re-download and import the roles.
    Best Regards,
    Dylan

Maybe you are looking for