RH7 Error: Failed to read from log... Failed to generate WebHelp Pro

Question

Installed RH9 trial on Windows XP PC. Then, generated an existing project using RH7 to a new C: drive directory location on the PC using the same name. Renamed the project files in that C:drive directory to a test name and opened the project's .xpj file in RH9.  It converted cleanly. 
Now, when I go to generate the RH7 original project from the original server directory, I receive:  
Error: Failed to read from log (file name) .log.... Internal error encountered,  Failed to generate WebHelp Pro.
Does the log file keep track of the previous generation (time stamp,etc), since this RH7 generation has a skip in it for the one generated to the C:drive?  I've compared the log files from each run (.txt files) and don't see a difference. I even copied the log file from the C:drive run to the Server directory. No luck.  Any ideas?

Answer 1

Hi John,
Thanks for the prompt response.  I am trying to evaluate RH9 / RH Server 9.
When I generate RH7 projects, I’ve always put the server (RH7 Server) directory reference in the ‘Output Folder and Start Page’ field.  This directory reference is where the compiled output ends up right? In my case, it’s in that field as:
PBSrobohelp\D$\RoboHelp <file:///
PBSrobohelp\D$\RoboHelp>  Web Files\PBS Unit Processes Manual.  I’m not aware of a C:Drive local copy of the files. Doesn’t it go out to the server output for the .log file in question?
For the test, I took an existing project in RH7 and replaced this server reference with a C:Drive local hard drive directory reference and ran the output to it.  Then I went to the C:Drive directory and changed the project name, because there doesn’t appear to be a way to do a ‘save as’ on a project – RH7 wants to keep that name badly.  I then, shutdown RH7 and started RH9.  I opened the .xpj file from the new test project copy. It recognized that it was from an older release and it converted the test copy to RH9.  It converted cleanly with about 2 inconsequential document warnings but did not create a TOC.  I looked it over and saved it in RH9 – it was already my test name.  
The original RH7 project opens fine in RH7 and the Test RH9 project opens fine in RH9. So I think I have a good test copy.  It’s just that when I point the RH7 original to the Server Output folder (which has its files) it gets the error on generation.  
We are evaluating RH Server 9 but I haven’t attempted to publish anything to it yet. I’ve stayed  purely on my desktop.  
Hope this clears it up.
Jim
Jim Dages
Business Professional Technician III
University of Colorado, Payroll & Benefit Services
1800 Grant St, Suite 400
Denver, CO  80203
t. 303-860-4230
f. 303-860-4299
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