Rich text prevents formatting of a report

We are using Crystal Reports Basic 2008 (bundled with VS200*). I have a rather complex report that is used to print a batch of purchase orders. The report includes several subreports that are printing a single rich text field. These are used by our users to attach customized comments to the document.
Sometimes the documents will not format. We get the dreaded "report could not be submitted for background processing" message.
I have reviewed the troubleshooting document found [here|http://www.sdn.sap.com/irj/boc/go/portal/prtroot/docs/library/uuid/50a6f5e8-8164-2b10-7ca4-b5089df76b33?quicklink=index&overridelayout=true]. It does not seem that any of the suggestions indicated are applicable to my situation. I tried the untested solution of adding "WhilePrintingRecords" to all the formulas that would let me, but that didn't help.
I have a sample document where I can break the document by simply removing a blank line in the rich text. Adding the blank line back fixes the formatting. In working with our customers, we are finding that a change to vertical whitespace can fix the error, but it takes trial and error to figure out which comment on which document fixes the report. This is especially troublesome when the report is a batch that includes 100s of purchase orders. In those cases, we have had to resort to individually submitting each document then fixing the handful that won't process on their own.
I don't know where to go from here. Any suggestions that others could provide would be appreciated.

I've got three suggestions;
1) Make sure you are using SP 1 for CR 10.5. SP 1 is here:
https://smpdl.sap-ag.de/~sapidp/012002523100009351512008E/crbasic2008sp1.exe
msi is here;
https://smpdl.sap-ag.de/~sapidp/012002523100010010692008E/crredist2005_sp1_x86.zip
2) See if you have the same issue with CR 2008. You can download eval of CR 2008 from here;
http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
If CR 2008 works, you have two options;
a) Upgrade to CR 2008
b) Create a phone case at the link below and discuss the issue with a technical support rep. It may be that this is an issue that will need to be resolved by QA / R&D for CR 10.5. Be aware that a solution for a fix (any version of CR) may take 6+ months...
3) If CR 2008 does not work, create a phone case and submit the report with saved data to the technical support rep for testing and possible submission to QA / R&D for a fix.
Link to a phone case submission;
http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryID=11522300
Ludek

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