RMA for Return parts
Hi,
I have a question here. Do any one use RMA method for the return parts?
If we create a new a part # (RMA) to identify from the original part #, how to later re-align to the original part # if we need to ship the same to the customer back?
What are the pros & cons of going for RMA?
Please do let me know the steps to use RMA.
thx,
pri
Hi Pri;
I think this can be done thru Mat. Determination. We can create a new Material Determination procedure and substitute the referred material with the RMA material.
I have not tried this though. I think this should work.
Steps would be
1. Create a New Material Determination Procedure (SPRO-S&D-Basic Funcs-Mat.Deter.(This is similar to the condition tech'q
2. Maintian necessary master Data.
let us know if this works.
Mani
Similar Messages
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How to do goods return for QM parts ?
Hi Expert,
Part is active QM management ,
After GR and QC, the parts is release from QC stock to unrestricted used stock through QA32.
Now user found some problem of parts, how to do the Goods return to vendor ? Seems the transaction of QA32 can not be reversed. we want to return parts from unrestricted used stock to vendor .
BR . ShubinHi,
I suppose the material was received against a Purchase order,
In that case do a MIGO for the particular PO with movement type 122 and in the item detail "where " tab, change the stock type from "Quality" to "unrestricted" and post the document,
The said quantity will be moved out of your inventory,
You will have to raise a credit memo against the same PO using MIRO, in case the payment has already been done for the particular supplies.
Regards
Merwyn -
Recalculation of quantity in free goods for return order wrf to invoice
Hello everyone,
I want to recalculate quantity of free goods category in a return order created with reference to an invoice, if the quantity in the High Level Item Category has changed.
For example, a customer bought 100 boxes of product "A " and received 10 of these for free. Then he wants to return 60 boxes. When I create a return order with reference to the invoice and change these quantity from 100 to 60, free goods item category still shows 10 boxes instead of 6.
Recalculation must be take place acording to the pricing date determination in order to apply free goods in a valid date.
Customized features reviewing:
1. There's not Item Category Proposal for Target Sales Doc type of the Return order, but item category of source bill type has one an is set to Pricing Type "D".
2. High Level Item category of free goods category is relevant for billing and is set to M "Delivery - related invoices-no zero qtys (in main bath items)"
3. Free goods category assigment has NORM as item Category Group, FREE ussage, High Level Item category is determinated for return order document type and Item category by default is the free goods category.
I will appreciate your support to solve this issue.
Best Regards,
Andrea FigueroaHello,
Thank you for your response.
My Discount Type of Free Goods determination is set to:
Calculation Rule: "2 - Unit reference"
Free Goods Category: "1 - Inclusive rebate (with item generation)"
Free Goods delivery control: "C - Delivery of main item is part. delivered, only with main item"
However, whatever the calculation rule is, if I change the quantity in the main item, subitem does not work.
I read about SAP Note 573598 that describes perfectly my problem, but is valid in 4.6 to 4.7 version and I have ERP version.
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Process for return of Components after sales
Dear Gurus,
Plz inform regarding the following process:
We require a process for return of the components ( part of the Finished goods that is sent to the customer) after the same is being returned by the customer and then that needs to be replaced by a new part. Please inform how to take the material back in our stock and send a replacement in respect of the same.
regards
PUBHi,
Are you trying to say that first you sell material to the customer.
Then your customer returns that material and then you do the modification to the material.
And again send that material to the same customer.
Is this what you are trying to say.
But what about the price where you want to accommodate your pricing.
The material which you are sending after rework is it free of charge delivery or you are charging some amount.
You can do the process as follow
Sales order u2013 delivery u2013 billing document u2013 return order wrt billing document u2013 done the PGR.
Now create new sales order for the newly created material after rework.
You have to create the sales and distribution BOM for your new sales order.
In that you can give the details about the return material also.
So that BOM will be exploded in the newly created order.
And the pricing you can do as per you want.
If its not working then please explain us the whole scenario for the better reply.
Regards
Raj. -
Transfer of Requirements for Return Orders
Hi,
Please I need help on TOR management with Return Orders in SD.
I've already red all the threads realted to TOR and ATP but I couldn't find a solution. As we know TOR is dependent on the following data: reqts type, reqts class, checking group and schedule line category.
The reqts type and class are determined in the strategy group (material master - MRP3).
Now if I switch on Transfer of Requirements for Returns, at Schedule Line level and Reqts Class level, the result is that I can see requirements related to Returns in the availability check overview of Sales Orders (ATP count) but if I check in the requirements list (i.e. transaction MD04) these requirements related to Returns are not recorded. Why?
And also another point please: requirements generated from Return Orders, into ATP count are considered as normal Sales Orders (negative sign, reducing ATP quantity, when it should be the contrary because a goods receipt is expected).
Can you help me please on these 2 points (perhaps something related with Sales Document Category)?
Thank you very much
Kind Regards
API practically did a sample order / returns order to see your requirements and these are my observations
a)
If you create a standard sales order, then the availability check registers a minus sign with stock required in Rec./reqd qty field.
Once you save the sales order, this is not seen again as the total quantity is reduced by sales order quantity.
It was indicating a minus sign when you created a returns order because you checked the Transfer of requirements and availability check indicators in schedule line category.
It was simulating a requirement as you checked the indicators in schedule line category.
If you create returns order with standard DN (i.e. Transfer of requirements and availability check indicators are not checked), then you would not see any requirement for stock i.e. you don't see any new entry in availability overview screen.
b)
You are not seeing returned quantities in MD04 because of Movement types. This has nothing to do with Transfer of requirements.
Schedule line DN uses movement type 651.
Using movement type 651, you post returns from a customer with returns delivery to blocked stock returns.
The blocked stock returns are are neither valuated nor part of "unrestricted-use" stock.
Hence you are not seeing the returned stock in your available stock.
If you click the magnifying glass on total stock i.e. top line of your stock/requirements list (transaction MD04), you could see the returned quantity in 'Returns field'.
If you want to post returns from a customer with returns delivery directly to the valuated stock, you could use the following movement types in schedule line category.
653 Returns from customer to unrestricted-use stock
655 Returns from customer to stock in quality inspection
With these movement types, you could see returned quantities in stock/requirements list. -
Enquiry on RMA for Cisco Products
Hi,
Recently i ran into some issue when processing a RMA for Cisco 3925 router.
I've RMAed the chassis but the i got the part, it didnt have a system board.
When i contacted Cisco, they mentioned that the system board can/must be RMAed separately.
Is there any documentation or list for Cisco Products that has system board as a FRU?
ThanksRecently i ran into some issue when processing a RMA for Cisco 3925 router.I've RMAed the chassis but the i got the part, it didnt have a system board.
Before the replacment part/unit is shipped, you always get a shipping document in an email. This document will list down what item(s) are being shipped.
Did you get this? -
From service department customer return part will be send to plant for quality check.
I enabled 06 inspection lot in plant, so quality will do inspection and raise notification, after that part will be send to supplier for replacement under warranty
If supplier sends the replacement part, same will be inspected by QA and post to unrestricted stock.
My doubts are..
1. How could quality person will the know the defect type of the component while receiving from service dept.
2. While getting replacement part from supplier, how could he knows the replacement is for the particular notification.
Please clarify my doubtshi,
if it is internal one than u need to give the nofication of Q1 type to service deptt. they feed all details and the findings against the complaint, with help of and BUS2078 that is workflow object u configure it and it will help u for communication of that information along with outbound delivery, sales order and Inspection lot number.
bu using this QA deptt. amy proceed there CAPA and feed the results against customer return lot and posted the stck if it is purely rejected in blocked otherwise reprocess it if it is partially ok, and if fully ok than may sales deptt. debat with cutomer for return or may sale to another customer its managerial decision.
while as far as SAP functionality is concern it is the best use of Quality notification Q1 type and in ur scenario CRM is already there so it is very easy for fast communication and rectification process.
Regards -
BAPI_GOODSMVT_CREATE for Kanban part
We are using BAPI_GOODSMVT_CREATE to post return to vendor (122 movt type). While this is working fine for all the materials, we do have problem when using this for Kanban part.
If we have more than 1 Kanban card with FULL status (say the card size is 100 EA), at the time of posting 122 movt type for this material in MIGO for a quantity of 10 EA, system pops up a screen asking which Kanban card to be selected for returns. If we do not select any, then system gives an error message "Kanban quantities 0.000 are not equal to goods receipt quantity 10.000". If we do select the Kanban container, it posts the material document successfully.
We have created a custom transaction where user will just key all the required values and our custom program uses BAPI_GOODSMVT_CREATE to post the material document. When we try posting the 122 movt type for Kanban part in the above mentioned scenario, system does not show us the pop screen to select the Kanban card. It seems to try posting it without selecting the Kanban card. It just gives the message "Kanban quantities 0.000 are not equal to goods receipt quantity 10.000"
Any of you experts have any idea of what needs to be done, so that user will have the ability to select the Kanban card interactively while using BAPI_GOODSMVT_CREATE.
Appreciate your input.It can happens that the information, or suppress message in the foreground (in your case MIGO) shows up in BAPI.
What is your KANBAN procedure? If you use classic KANBAN, then partial quantity in one KANBAN is against the concept already (Full - qty = KANBAN size or Empty - qty = 0). Try to explore KANBAN procedure one card KANBAN or KANBAN with qty signal (Wait = partial qty). However, there are different functions to use for different KANBAN procedure (i.e., one-card KANBAN means that you only have one KANBAN circulating in the system).
Rgrds -
I am returning material to vendor by 122 movement type. Creating excise invoice by J1IS wrt the material document. My RG23 part I is there for return. But iam not getting any update in Part II. How to get part II enties in case of vendor return.
HI,
I am returning material to vendor by 122 movement type. Creating excise invoice by J1IS wrt the material document. My RG23 part I is there for return. But iam not getting any update in Part II. How to get part II enties in case of vendor return.
While returning material to vendor then its nothing but indirect sales activity
so in J1IS its sales outgoing excise invoice and balance of that invoice you will get at time of utilization in J2IUN in SD side at header level
Regards
Kailas Ugale -
Seems like I'm having serious issues finding the correct place to request an RMA for my Z30, so I thought I'd try here. I'm a Verizon customer who sold his iPhone to return to Blackberry and support Blackberry through this troubled time - and Verizon is refusing to help me because I bought the Z30 from another Verizon customer fleeing Blackberry back to Apple (because I didn't buy it directly from them, they are refusing to repair). So, I'm asking blackberyr directly for an RMA for my Z30. This morning, I took the Z30 off the wireless charger and the red LED was blinking 4 times in succession, repeatedly. Attempts to reboot or turn it on failed. After reading through the forums, it was sugggested that I reload the OS from Blackberry Link. I've done that twice today, both times not restoring backups and setting up from scratch with no apps, just my exchange accounts. Each time, I end up in the same place - a black screen with the red flashing LED. Yes, the battery seems to be fully charged (100%) as I left it charging while the exchange accounts sync'd up. This doesn't seem to be a battery issue. I'd like to know what I have to do to get a replacement/RMA to get my Z30 repaired.
Thanks in advance for help/guidance!
Regards,
StaceyHi and Welcome to the Community!
Sorry to say, but I don't think you have any warranty at all. BB supports a 1-year manufacturer warranty, but only as extended through the original authorized sales channel to the original purchaser. Contractually speaking, your warranty needs to be serviced by the person who sold you the device. Further, if they are the original device purchaser from VZW, then they may be able to obtain warranty service through VZW.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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RMA number - Return to Supplier
Can U tell me how the mean of RMA number is?
I want have a number for return transaction in Purchasing for printing document, but i saw that it display following the receiving transaction. I think that RMA number is the return number, but i didnt see it again when i saw in Receiving Transaction Sumary.
How can i see it when i query transaction? it is very important. Help me!It stands for Return Material Authorisation and is used in OE. It is a shipping return from a customer and is receipted in purchasing.
Tracy -
Standard Report for missing parts at production order operation level?
Hi PP Gurus,
We have standard report for missing parts at production orders level.
For our client, they need a report for missing parts analysis at production order operation level. Do we have any such standard report in the SAP?
Please help.
Thanks,
Reddy.Hi Arvind,
Thanks for for your response.
1. List: Components, Layout: Standard layout set the Missing part
It shows the component requirement/withdrawn quantity for each operation of production order. It is not showing the commit quantity.
2. List: Components, Layout: Pick list set the Missing part
It shows the component requirement/withdrawn quantity for each production order.
3. List: Components, Layout: Missing Parts List-Material View set the Missing part
It shows the component requirement/commit quantity for each production order. It is not showing the commit quantity at opertion level.
4. List: Components, Layout: Missing Parts List-Order View set the Missing part
It shows the component requirement/commit quantity for each production order. It is not showing the commit quantity at opertion level.
We are unable to get the solution from all these 1 to 4 reports from COOIS.
Do we have any option to change the existing layout (ex: 3 ) to get the commit quantity for operation with missing parts indicator?
If avilable, what is the procedure to be followed?
Thanks,
Reddy. -
Inventory aging report for vehicle parts
Hello Guys,
I need to prepare an inventory aging report for Vehicle parts.
We already have new vehice ad used vehicle's inventory aging reports created by somebody else.
I am very new to sap-bi.
I am very confused about designing same cz i checked with the fields ad they are a ittle different from the fields which are there in above two reports.
I have downloaded 0ic_c03 from business content but do not know how to prepare its datasource......
Please tell me how should i go about it.
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DollyHi Dolly,
What is your question? It's almost impossible to provide an answer without any information.
Perhaps you should try to ask in your company for some help.
Cheers -
BAPIs to create sales orders for Returns and Debit Memo Request
Hi,
I have to create a sales order for document type Returns as well as a debit memo request.The BAPI 'BAPI_SALESORDER_CREATEFROMDAT2' is giving the following error message for Debit Memo Request document creation as well as for Returns.
761 Unpermitted combination of business object BUS2032 and sales doc. category L
I found BAPIs:
BAPI_CUSTOMERRETURN_CREATE for creating sales document of type ZDRE and SD document category H.
BAPI_DEBITREQUEST_PROXY_CREATE for creating sales document of type ZDDR and SD document category L.
please let me know if anybody have used them. If so what values need to be passed to I_UPLOAD_ID,I_DESTIN,I_SFA_REL parameters of BAPI_DEBITREQUEST_PROXY_CREATE. Are there any alternative solutions using the Salesorder bapi.
I have to create documents based on the flat file data no reference sales document numbers are available.
Appreciate your help..
Good Day
Regards
BhargaviLook at the code done by me
Program Name: *
SAP Name : ZAXXXXXX Version : *
Programmer : Chris Dong of ITDC *
Description : *
Includes : *
Function Modules: XX_XXXXXX *
Transactions : *
Programs : *
REPORT XXXXXXXX LINE-SIZE 80
LINE-COUNT 65
MESSAGE-ID ZA
NO STANDARD PAGE HEADING.
CLEAR l_order_partners.
l_order_partners-partn_role = 'AG'.
l_order_partners-partn_numb = '0001202491'.
APPEND l_order_partners TO li_order_partners.
CLEAR l_order_partners.
l_order_partners-partn_role = 'WE'.
l_order_partners-partn_numb = '0001202491'.
APPEND l_order_partners TO li_order_partners.
Sales document type
l_order_header_in-doc_type = 'ZDR'.
Sales organization
l_order_header_in-sales_org = '1000'.
Distribution channel
l_order_header_in-distr_chan = '01'.
Division
l_order_header_in-division = '04'.
REF DOCUMENT
l_order_header_in-REF_DOC = '9100000144'.
order reason
l_order_header_in-ord_reason = '925'.
item number
l_order_items_in-itm_number = '000001'.
material no
l_order_items_in-material = '000000000007000012'.
Qty
l_order_items_in-target_qty = '0000000000100.000'.
APPEND l_order_items_in TO li_order_items_in.
*BUS2094 Credit memo request " OSS NOTE 93091
*BUS2096 Debit memo request " OSS NOTE 93091
CALL FUNCTION 'BAPI_SALESDOCU_CREATEFROMDATA'
EXPORTING
ORDER_HEADER_IN = l_order_header_in
BUSINESS_OBJECT = 'BUS2096'
WITHOUT_COMMIT = ' '
CONVERT_PARVW_AUART = ' '
IMPORTING
SALESDOCUMENT = l_vbeln
RETURN = li_return
TABLES
ORDER_ITEMS_IN = li_order_items_in
ORDER_PARTNERS = li_order_partners
Message was edited by:
Chris Dong
null -
CIN process to enter Excise Invoice for Return Delivery
Folks
I would like to know How to process excise invoice for return delivery. We have return sales order, return delivery created and product is received into inventory Customer return Blocked stock (movement 657).
Where and How can i enter Excise invoice for this return (Credit Memo)?
I tried J1IH transaction--> Other Adjustments
I am getting following error.
GL account has not been assigned for RG23ASED in customization
Message no. 8I447
Diagnosis
GL account has not been assigned for the excise a/c in customization
Procedure
Assign GL a/c for the excise a/c in CIN customization under : Accounting -> Assign GL accounts to excise groups and transaction types"
Please helpJ1IIN is intended only for outgoing sales and not for returns.
For updation of excise related sales returns, run J1IH and do the following:-
Customer Credit
Choose the Additional excise input the original excise invoice reference, document year, company code, plant and excise group and execute. There input manually what value you need to give credit and save.
Cenvat Debit
Choose Other Adjustment and here also, maintain the datas whatever you input as above and save.
G. Lakshmipathi
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