Rma replies do emails still no reply after 12 d

Hi Everyone
i'm trying to obtain a rma for a corporate customer (uni'versity)
i have emailed customer support (kmm02003|6636l0km)
got a confirmation of email reciept and nothing since
there is no phone no on the uk site
the customer by now is getting very irate
the product is a xfi platinum
not working tested in 3 pc's
they have been on to me again today
the email reply says dont email again
how long do you normally have to wait for a reply ?
regards Peter

Hi
I posted my request for an RMA on 4th. i got this back but nothing since (below). This was 3 days ago and the email said there was a day turn around. I am not on a mail server and have no spam filters. Can someone check this for me please, as I can't see another way of contacting support.
Your mail to Creative Labs Europe Customer Support (KMM0354393I6636L0KM)
Dear Valued Customer,Thank you for contacting Creative Labs. You will receive a response fromthe Customer Support team as soon as possible. Our current average response time is working day. Please note that sending multiple requests may cause a delay in receiving a response. In the meantime, please check our extensi've Knowledge Base for helpful tips on technical troubleshooting. To access the Knowledge Base, please visit:
Thank you
<name removed>
<FONT color=#cc0000 size=><Mod note: Please remove the name of the advisor before posting up e-mails from Customer Support. Cat>
Message Edited by Catherina-CL on <SPAN class=date_text>06-07-2006 <SPAN class=time_text>02:8 PM
Hi Im not sure what this means but my name is Martin, I guess you think advisor was "Martin" ?
Anyway glad someones aware of my message, look forward to a reply regarding arranging RMA
Thanks
Martin

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