RoboHelp 10 and .CHM File Functionality Issue

I have RoboHelp 10 running on Microsoft Wincdows 7 operating sytem. I have completed my help topics in RoboHelp 10 and was using the Microsoft HTML Help layout/format to create my final .CHM help file. When I compile the help I don't get any error messages and all seems to be good. The .CHM file does get generated but when I open/run it, there are problems. It "freezes" on the first Help topic and none of the buttons or links work. I also can't close it down; I have to force it closed using the Task Manger. As a test, I also tried generating other help file formats using the same help topics/project I used to create the .CHM file. For example, I used the Multiscreen HTML5, WebHelp, and WebHelp Pro source layouts to generate a Help file and all of them function properly to produce a working Help file. It's just the .CHM file that is not working correctly. Is this a problem with Windows 7, RoboHelp 10 on Windows 7, or some other key process/step I forgot to do or include before generating the .CHM file? Thanks, Thom

It may be something related to the default topic. I'd suggest temporarily configuring a different default topic, recompile and see if the problem clears. If so, you know you need to pick apart the code of the default topic. If the problem is there with a different default, try creating a simple new topic with nothing really in it and set THAT topic as default. If it STILL happens after that, look at the Window settings. Perhaps something is lurking in there.
Cheers... Rick

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Hi,
The part with generate a PDF via a jsx seems to work OK, except when FrameMaker decides that it will not work anymore. I must say I am not impressed with the stabillity of FrameMaker 12, there is room for a lot of improvement!.
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The first two, yes. For Compiled Help, the third, I'm sure you know that the files have to be compiled, so no, and I don't think the source files for compilation are a direct export either, unless you can follow an XML path. Although the popularity of CHM is way down from a number of years ago because HTML is more portable, but that's a different issue.
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Both the tools you mention and most other modern ones do pretty open-ended output, either directly or through filters or conversion utilities... there are always ways to massage output to a different format. So output is certainly a consideration, but it's a relatively minor one.
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Allow me to chime in with my esteemed colleagues. The first issue I see is that you do not have a Window Defined. You need a window in order to select the Browse Sequence Option for the CHM.
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http://help.adobe.com/en_US/robohelp/robohtml/WS5b3ccc516d4fbf351e63e3d11aff59c2a0-7f49.ht ml
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RoboHelp 10 and .CHM File Functionality Issue

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