RoboHelp 8 runs slow when using network drive...

I have several users at my business that have upgraded from RoboHelp X5 to RoboHelp 8. They are reporting that when they work on projects which are housed on a network drive, RohoHelp performs very slowly (which never seemed to happen before with X5). I have read on several forums that RoboHelp should only be used with projects that are on the local drive, but I cannot find any official recommendation from Adobe about this, nor have I found any explanation as to why the network drive doesn't work well. Has Adobe every officially commented on this, and does anyone know why network drive performance is so lousy? Is there anything that can be done to allow my users to keep on utilizing their network drive without the poor performance? Thanks in advance for any help you folks can provide, I am stumped.

Hi, and welcome, Robo_Newbie
You're about to become Robo_Oldie real quick
Your RoboHelp projects MUST live on a local drive. You can archive them on a network, but NEVER actually open and edit while they are on the network.
The two reasons most people incorrectly assume they should be on the network is because you want to share with other authors and you want to back them up in case your hard drive crashes. Those are valid reasons, but it doesn't work because the .CPD (an Access database cache file) typically becomes corrupted - not to mention the perfomance issues related to LAN latency.
So what most of us do is to either use the free RoboSource Control that comes with RoboHelp or to work out a manual routine of copying your current work to a LAN for safekeeping and establishing a routine with the other authors on who will work on what, when.
Sorry to break the bad news. That's the reality.
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
www.showmethedemo.com

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Query runs slower when using variables & faster when using hard coded value

Hi,
My query runs slower when i use variables but it runs faster when i use hard coded values. Why it is behaving like this ?
My query is in cursor definition in a procedure. Procedure runs faster when using hard coded valus and slower when using variables.
Can anybody help me out there?
Thanks in advance.

Hi,
Thanks for ur reply.
here is my code with Variables:
Procedure populateCountryTrafficDetails(pWeekStartDate IN Date , pCountry IN d_geography.country_code%TYPE) is
startdate date;
AR_OrgId number(10);
Cursor cTraffic is
Select
          l.actual_date, nvl(o.city||o.zipcode,'Undefined') Site,
          g.country_code,d.customer_name, d.customer_number,t.contrno bcn,
          nvl(r.dest_level3,'Undefined'),
          Decode(p.Product_code,'820','821','821','821','801') Product_Code ,
          Decode(p.Product_code,'820','Colt Voice Connect','821','Colt Voice Connect','Colt Voice Line') DProduct,
          sum(f.duration),
          sum(f.debamount_eur)
          from d_calendar_date l,
          d_geography g,
          d_customer d, d_contract t, d_subscriber s,
          d_retail_dest r, d_product p,
          CPS_ORDER_DETAILS o,
          f_retail_revenue f
          where
          l.date_key = f.call_date_key and
          g.geography_key = f.geography_key and
          r.dest_key = f.dest_key and
          p.product_key = f.product_key and
          --c.customer_key = f.customer_key and
          d.customer_key = f.customer_key and
          t.contract_key = f.contract_key and
          s.SUBSCRIBER_KEY = f.SUBSCRIBER_KEY and
          o.org_id(+) = AR_OrgId and
          g.country_code = pCountry and
          l.actual_date >= startdate and
          l.actual_date <= (startdate + 90) and
          o.cli(+) = s.area_subno and
          p.product_code in ('800','801','802','804','820','821')
          group by
          l.actual_date,
          o.city||o.zipcode, g.country_code,d.customer_name, d.customer_number,t.contrno,r.dest_level3, p.product_code;
Type CountryTabType is Table of country_traffic_details.Country%Type index by BINARY_INTEGER;
Type CallDateTabType is Table of country_traffic_details.CALL_DATE%Type index by BINARY_INTEGER;
Type CustomerNameTabType is Table of Country_traffic_details.Customer_name%Type index by BINARY_INTEGER;
Type CustomerNumberTabType is Table of Country_traffic_details.Customer_number%Type index by BINARY_INTEGER;
Type BcnTabType is Table of Country_traffic_details.Bcn%Type index by BINARY_INTEGER;
Type DestinationTypeTabType is Table of Country_traffic_details.DESTINATION_TYPE%Type index by BINARY_INTEGER;
Type ProductCodeTabType is Table of Country_traffic_details.Product_Code%Type index by BINARY_INTEGER;
Type ProductTabType is Table of Country_traffic_details.Product%Type index by BINARY_INTEGER;
Type DurationTabType is Table of Country_traffic_details.Duration%Type index by BINARY_INTEGER;
Type DebamounteurTabType is Table of Country_traffic_details.DEBAMOUNTEUR%Type index by BINARY_INTEGER;
Type SiteTabType is Table of Country_traffic_details.Site%Type index by BINARY_INTEGER;
CountryArr CountryTabType;
CallDateArr CallDateTabType;
Customer_NameArr CustomerNameTabType;
CustomerNumberArr CustomerNumberTabType;
BCNArr BCNTabType;
DESTINATION_TYPEArr DESTINATIONTYPETabType;
PRODUCT_CODEArr PRODUCTCODETabType;
PRODUCTArr PRODUCTTabType;
DurationArr DurationTabType;
DebamounteurArr DebamounteurTabType;
SiteArr SiteTabType;
Begin
     startdate := (trunc(pWeekStartDate) + 6) - 90;
     Exe_Pos := 1;
     Execute Immediate 'Truncate table country_traffic_details';
     dropIndexes('country_traffic_details');
     Exe_Pos := 2;
     /* Set org ID's as per AR */
     case (pCountry)
     when 'FR' then AR_OrgId := 81;
     when 'AT' then AR_OrgId := 125;
     when 'CH' then AR_OrgId := 126;
     when 'DE' then AR_OrgId := 127;
     when 'ES' then AR_OrgId := 123;
     when 'IT' then AR_OrgId := 122;
     when 'PT' then AR_OrgId := 124;
     when 'BE' then AR_OrgId := 132;
     when 'IE' then AR_OrgId := 128;
     when 'DK' then AR_OrgId := 133;
     when 'NL' then AR_OrgId := 129;
     when 'SE' then AR_OrgId := 130;
     when 'UK' then AR_OrgId := 131;
     else raise_application_error (-20003, 'No such Country Code Exists.');
     end case;
     Exe_Pos := 3;
dbms_output.put_line('3: '||to_char(sysdate, 'HH24:MI:SS'));
     populateOrderDetails(AR_OrgId);
dbms_output.put_line('4: '||to_char(sysdate, 'HH24:MI:SS'));
     Exe_Pos := 4;
     Open cTraffic;
     Loop
     Exe_Pos := 5;
     CallDateArr.delete;
FETCH cTraffic BULK COLLECT
          INTO CallDateArr, SiteArr, CountryArr, Customer_NameArr,CustomerNumberArr,
          BCNArr,DESTINATION_TYPEArr,PRODUCT_CODEArr, PRODUCTArr, DurationArr, DebamounteurArr LIMIT arraySize;
          EXIT WHEN CallDateArr.first IS NULL;
               Exe_pos := 6;
                    FORALL i IN 1..callDateArr.last
                    insert into country_traffic_details
                    values(CallDateArr(i), CountryArr(i), Customer_NameArr(i),CustomerNumberArr(i),
                    BCNArr(i),DESTINATION_TYPEArr(i),PRODUCT_CODEArr(i), PRODUCTArr(i), DurationArr(i),
                    DebamounteurArr(i), SiteArr(i));
                    Exe_pos := 7;
dbms_output.put_line('7: '||to_char(sysdate, 'HH24:MI:SS'));
     EXIT WHEN ctraffic%NOTFOUND;
END LOOP;
     commit;
Exe_Pos := 8;
          commit;
dbms_output.put_line('8: '||to_char(sysdate, 'HH24:MI:SS'));
          lSql := 'CREATE INDEX COUNTRY_TRAFFIC_DETAILS_CUSTNO ON country_traffic_details (CUSTOMER_NUMBER)';
          execDDl(lSql);
          lSql := 'CREATE INDEX COUNTRY_TRAFFIC_DETAILS_BCN ON country_traffic_details (BCN)';
          execDDl(lSql);
          lSql := 'CREATE INDEX COUNTRY_TRAFFIC_DETAILS_PRODCD ON country_traffic_details (PRODUCT_CODE)';
          execDDl(lSql);
          lSql := 'CREATE INDEX COUNTRY_TRAFFIC_DETAILS_SITE ON country_traffic_details (SITE)';
          execDDl(lSql);
          lSql := 'CREATE INDEX COUNTRY_TRAFFIC_DETAILS_DESTYP ON country_traffic_details (DESTINATION_TYPE)';
          execDDl(lSql);
          Exe_Pos:= 9;
dbms_output.put_line('9: '||to_char(sysdate, 'HH24:MI:SS'));
Exception
     When Others then
     raise_application_error(-20003, 'Error in populateCountryTrafficDetails at Position: '||Exe_Pos||' The Error is '||SQLERRM);
End populateCountryTrafficDetails;
In the above procedure if i substitute the values with hard coded values i.e. AR_orgid = 123 & pcountry = 'Austria' then it runs faster.
Please let me know why it is so ?
Thanks in advance.

Finder is very slow, particularly when using network drive

I have a mid-2011 Macbook Air, OSX 10.9.4, and Finder is extremely slow, particularly when I am navigating my Time Capsule. First, a little history.
I have tried the fixes listed in these three threads:
(1) https://discussions.apple.com/thread/3358265?searchText=finder%20slow
(2) https://discussions.apple.com/thread/1324280?searchText=Finder%20is%20slow
(3) https://discussions.apple.com/thread/5495797?start=30&tstart=0
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Here are some other observations. First, my connection is very fast, as I'm directly connected to the Time Capsule (albeit via wireless). Second, there is clearly something extra going on in Finder that is contributing to this issue, because I navigated to different directories using Terminal and did an "ls" command, and as you would expect, the list fired out virtually instantaneously. Yet, right after that, if I clicked on that same folder with Finder, it would take a minute or more to display the same file names.
Could it be that the Finder is doing other things at the same time as it is giving me a list of what is in the directory? For example, could the Finder be loading ALL metadata for each of the files into some database or index being built on the fly every time I pop into a new folder, even if I'm not using a view mode where I am asking to see those other bits of metadata? If so, that might make sense as I generally am using the network drive to navigate directories of my photographs, and they have a lot more categories of metadata associated with them than do Word docs and PDFs (e.g., date of picture, time of picture, aperture, shutter speed, exposure, etc.). Or, perhaps is Finder trying to load previews of ALL of the files whenever a directory request is made, so that bouncing through the previews takes less time? I sort of doubt that, because even after a directory listing finally comes up, it seems to churn a bit on each photo before the preview comes up, which I take as an indication that it's creating each preview only after a request is made for that particular file. Either way, I will say that in old WinXP and even in the newer Windows 7, if you want to view files in a Detailed setting where you can see other metadata (called "Attributes"), it definitely prioritizes giving you a directory listing, and then continues filling in the various selected Attributes one-by-one after that. Thus, if you want to sort by the date a photograph was taken (as opposed to its modified or created date, which seem to be default attributes that load as quickly (or nearly as quickly) as the filename), or by the photo's dimensions, it might take a few minutes to load in those attributes for a folder of a couple thousand pictures. But, critically, if you are not planning on using those attributes, but rather, merely want to see how many files you have in that folder, or select them all and load them into a photo viewer, you won't have to wait for the file system to load the file attributes before you get a listing of the folder's contents. It seems to me like the Finder, however, might actually be forcing you to wait until it has loaded all of those attributes.
Does the foregoing sound like a plausible explanation of the problem to those out there with knowledge of how Finder actually works? And if so, does that bring to mind any potential settings that could be turned off or any other work-arounds (since those I've tried have not fixed the issue)?
If anyone has other ideas, I am all ears. I am pretty annoyed that I sunk time into switching over to a Time Capsule on the assumption that Apple couldn't have had a bug this bad, only to find out that I was wrong. The biggest irony is that my old WinXP computer used to rip through the folder structures with ease on the MyBook, but my fully updated Air is practically crippled by the same task.

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
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http://support.apple.com/kb/PH10798
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Adobe Acrobat XI Pro
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http://support.apple.com/kb/ht3964
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I can help you with this issue.
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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Att
Raissa
<Email Edited By Host>

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Yeah! Problem solved: It's a QT issue.
Cause: Mac Update Software downloaded a faulty QT.
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RoboHelp 8 runs slow when using network drive...

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