Robohelp HTML V7 -Printed Documentation Why do I get 2 TOCs?

Hi,
I'm new to Robohelp using HTML V7 but will be upgrading to V8 shortly. I've created Help Files, but additionally I need to create Word and PDF files from the same source. I am getting two Table of Contents in my Word output...one numbered with Roman numerals and another with regular page numbers. I'm not sure what I'm doing wrong. Can anyone help?
Thanks,
dee

Hi Rick. Thanks for the quick reply.
Output view? - Yes, there are some HHC5003 errors for some missing images but nothing related to the topic or image in question that I can see.
Image referenced? - Yes, it's being referenced in the RH html properly. However, the html somehow gets corrupted in the chm file. In the chm file, if I right-click on the file and choose View | Source, there is some odd code though where that image should be (shown in red):
<ol type="1">
<li>Použijte ovladač stroje k umístění automatického kloubu přímo na horní plochu seřizovacího kalibru, jak je vidět dole.</li>
</ol>
<img src=" acr3_files="" /first_manual_hit_acr3.jpg"="" alt="" border="0" </p="" <p="" class="Caption" style="margin-left: 40px;" automatick="" ý="" kloub="" um="" ístěný="" p="" římo="" na="" vrchu="" se="" řizovacího="" kalibru="" </p="" <ol="" start="2" type="1" <li="" <p="" class="BodyText" style="font-style: normal;" jste-li="" p="" řipraveni="" prov="" ést="" prvn="" í="" m="" ěření,="" klikn="" ěte="" na="" <span="" class="bold" ok="" </span="" se="" sondou="" v="" poloze.="" </p="" </li="" </ol="" <p="" class="BodyText" style="font-style: normal;" v="" <a="" href="ACR3_Step_6_Take_Second_Manual_Hit.htm" title="Krok 6 - Proveďte druhý ruční zásah" dal="" &scaron;ím="" kroku="" </a="" ,="" provedete="" druh="" ý="" ru="" ční="" z="" ásah.</p="" <?rh-placeholder="" type="footer" ?="">
</body>
</html>
Very weird.
Conditional Build Tags? - None on this topic.

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Hello ,
i have a new question. I didn't find an answer in the www so I'm asking here again.
I have a automatically generated TOC where I see all my books(directories) and html sites which are listed in the project-manager.
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CENTERING
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Environment
Windows 7 Enterprise, Service Pack 1, 64-bit operating system
Office Professional Plus 2010 Versions 14.0.7106.5001 (64-bit)
RoboHelp 10: 10.0.0.287
Visual Studio 2010 Professional. I open RoboHelp from within Source Control (have been doing it for two years).
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Sometime after moving to RoboHelp 10, and even after successfully generating Printed Documentation output, I encountered a major problem generating Printed Documentation from RoboHelp: “Internal error encountered. Failed to generated Printed Documentation”. The error occurred when I tried to generate Printed Doc using my default TOC, which looks something like this:
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Topic B
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Dear Peter,
Thanks for following up. Last Friday I finished extensive testing on my own and working with RoboHelp Support. Here's what I sent to Support this morning.
If after reading this screed, you think it worthwhile for me to get a copy from Source Control for you to look at, I will do so. Thanks for offering to look at it.
Environment
Windows 7 Enterprise Service Pack 1, 8.00 GB RAM, 64-bit OS
Microsoft Office Professional Plus 2010 Version 14.0.7106.5003 64-bit--Note: We repaired my current version of Word, in case that was the problem, but did not reinstall Office--we do not think that the Word version is the problem because we generated successfully with other TOCs and when generating individual documents.
RoboHelp 10.0.1.292. Upgraded from RoboHelp 9 in May 2013. Replaced hard drive in September 2013 and reinstalled RoboHelp.
Visual Studio 2010 Professional 10.0.40219.1 SP1Rel (I open the project from Source Control and check files out to a folder on my desktop.)
Issue
Printed Documentation failed multiple times with the default Table of Contents, which contains all the topics in the project. TOC specs are as follows:
Properties: .docx, desktop location, no conditions, embedded images, “Generate a single document”, “Retain hyperlinks”.
330 files, 12 top-level books, 15 second-level books, 7 third-level books, 6 fourth-level books, and 8 fifth-level books
Results
Generation to Printed Documentation does NOT fail for other, module-specific TOCs, nor to WebHelp Pro SSLs for the same sets of topics. In addition, and perhaps more important, generation to Printed Documentation does NOT fail with “Generate Individual Documents” selected, or when there are approximately fewer than 259 files in the TOC.
Did not fail consistently based on any particular topic.
Did not fail consistently based on location of any particular topic in the TOC.
Failed when I created new TOCs based on ‘working’ TOCs. For example, copied a module-specific TOC and then added topics to it from the default (superset) TOC. I did this in case the original default TOC was corrupted.
Failed when I create a new TOC with the same folder/file structure from scratch.
Failed when I created a new TOC with a flat file structure from scratch.
Failed when I retrieved an older TOC from the last release of the product.
Failed when I created new SSLs each time. I did this in case the SSLs had got corrupted.
Failed when I did not open the project from Source Control (removed project from Source Control and worked locally).
Began to see failure when there were more than about 258-263 files in the TOC. For example, successfully generated Printed Documentation with 262 files in the TOC. Added one topic and the generation failed. Removed that topic and added several others, one at a time. Consistently failed. To test this, I created a TOC with all the files in a flat structure, generated a report for the TOC, printed it, and counted the number of files. I then began deleting files and regenerating the Printed Document to try to identify the number of files in the TOC when the generation failed. Successfully generated up to about 258 files and then it began failing. (Occasional successes at 260 and 261, but that may be because I didn’t always consistently remove the Glossary and Index from the Chapter Layout pane.)
Other Comments
(I know that we should generally post non-RH issues to other forums, but in this case I wanted to include all potentially related issues in this posting.)
The first time you generate any type of output, the “Critical error of Source Control Provider. Please restart IDE.” Message appears. This message appears behind RoboHelp. As a result, if the RoboHelp window is maximized, you think that RoboHelp is hung. Forcing a close of RoboHelp leaves the partially generated Word document in an unstable state. When you re-open RoboHelp and try to generate the output again, RoboHelp says that the output is in use. Unfortunately, there is no way to ‘free’ the Word document and you have to restart the computer. In addition, when the dialog box is hidden, even using Alt+Tab to find the dialog box is complicated because you can’t grab it and click OK until RoboHelp completes its processing. The workaround is to reduce the size of the application window so that you can see the dialog box and try to quickly grab it and click OK. That said, as soon as processing is complete you can grab the dialog box and click OK; at that point RoboHelp displays its own error message about the success or failure of the output generation. It is not clear whether the RoboHelp API or Source Control puts up this error message, but it’s definitely a problem until you happen upon the workaround.
RoboHelp does not check SSLs even when I right-click the SSL in the Single Source Layouts pane, click Check In, select the XML and SSL files, and leave “Keep checked out” deselected. The red check mark remains next to the SSL name. In addition, even when I Check In All files before closing the project, the next time I open the project RoboHelp displays a series of Check In dialog boxes requiring me to check them in again.
When RoboHelp hangs during a Printed Documentation failure and the Version Control setting is to check in all files when closing a project (which I’ve now deselected to avoid this problem), Ctrl+Alt+Del indicates that you cannot shut down the program because RoboHelp is waiting for a response. Yes, RoboHelp was waiting for me to check in some files (because of the Version Control setting), but hid the Check In Source Files dialog box behind the application. This usually left a Word document in limbo, forcing me to restart the computer.
At one point RoboHelp stopped saving changes to an SSL after I made changes and clicked Save and Generate. Each time I reopened the SSL, I had to select .docx, etc. all over again.
Carol

RoboHelp HTML Version 10, Why has my CHM search stopped working? I get "no results found" for all searches.

RoboHelp HTML Version 10,
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Wayne Kroger
State Street Corporation
SQA-Princeton
(609) 580-6264
mail to: [email protected]
The information contained in this email and any attachments have been classified as limited access and/or privileged State Street information/communication and is intended solely for the use of the named addressee(s). If you are not an intended recipient or a person responsible for delivery to an intended recipient, please notify the author and destroy this email. Any unauthorized copying, disclosure, retention or distribution of the material in this email is strictly forbidden.

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Robohelp HTML V7 -Printed Documentation Why do I get 2 TOCs?

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