Robohelp X5 For HTML Support Question

We are currently using Robohelp X5 for HTML and are
contemplating an upgrade to version 7 probably later this year. In
the meantime, has there been any discussion about ending support
for X5?
Please let us know - thanks.

Hi Wayne
There will be wars and there will be rumors of wars...
X5 was introduced in January 2004. I'm not sure what you mean
by "ending support". If that question is intended to ask if Adobe
will "officially" stop supporting that version, I'm personally not
sure they ever have!
This isn't intended to slam Adobe Support in any way, but
probably your best form of support is right here in these forums.
As for upgrading to version 7, why upgrade to that when 8 is
available and offers a richer experience?
Cheers... Rick

Similar Messages

.dot Files and Adobe RoboHelp 9 for HTML

I have a problem that I have been discussing with Adobe Technical Support for over a month now and I do not seem to be getting anywhere with them.
The problem is this, I have a large help system that I have authored under RoboHelp 8 and Windows XP. In it I have 8 Single Source Layouts, 4 that generate HTML Web Help and 4 that generate Printed Documentation.
When I used RoboHelp 8 it generated the printed documentation using Word 2007. My company recently upgraded all of our systems to Windows 7 and Office 2010 (64-bit) and when they did that I found out that RoboHelp 8 was incompatible with Word 2010, so I called up Adobe and they suggested I upgrade to RoboHelp 9, which I did. I now have Robohelp Version 9.02 on my new machine. Unfortunately, my RoboHelp project still does not generate all of the printed documentation the way I want it to.
Initially, 3 out of the 4 Single Source Layouts generated printed documentation fine, but the fourth one actually caused a crash in Word 2010 and I received the complilation error from RoboHelp 9 that said "failed to generate Filename.docx" or something like that. I called Adobe Technical Support and they had me uninstall Office 2010 (64-bit) and install Office 2010 (32-bit). That solved the crashing problem, but the specific single source layout that caused the problem still doesn't generate the printed documentation correctly. There are missing pages and pages in incorrect order and ghost pages that I don't even expect to be there.
The Support Desk person feels, and I believe he is correct, that it has to to with the template file that I am using. That template file is pretty complicated, involving macros and fancy styles. I did not create the .dot file myself, I came to the project after someone else had already done it, so I am not that familiar with how the template file was created. Moreover, the Adobe Technical support fellow also seems not to know much about Word template files, so at this point we are sort of at an impasse, where he is claiming that the problem lies in my .dot file, and I am claiming that even if that is the case, RoboHelp should work with all .dot files, and moreover, why does my template file work with 3 out of 4 of my single source layouts?
Anyway, we need to break this impasse somehow, does anyone out there have any helpful suggestions?

I think you are misunderstanding how the forum works. You say "your developers." Nearly all posts here are handled by users of the product, such as myself. Adobe staff do drop in from time to time and we always welcome their intimate product knowledge.
Anything you regard as a bug or needing a feature change needs to be fed direct to Adobe.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Robohelp for html project conversion to Robohelp for word

We have created our documentation using Robohelp for HTML v
5.0.1
We find that the html editor in the program is too
restrictive. We would like to convert the entire project into
Robohelp for word.
I cant find any way to do this. We're willing to buy a 3'rd
party utility of hire someone to do it.
Can anyone provide some suggestions...

Peter,
We are Amish when it comes to robohelp. :) So please excuse
our ignorance... You say:
>>As far as the printed document output is concerned,
neither version of RH
>>will give you that so you get much the same
>> document either way. What do you have in mind to
support the claim?
and
>> You put a page break in the Word source, the topic
loses the content after the page break
I was thinking that its easy in Word to put in a page break,
but did not actually try to generate a document from it!! Thanks
for clarification...
Our current work around idea is this: We will try to embed a
special line in the document, like "<replace with new page >"
then we can do a search and replace on the word document to insert
the page break. Then we can create a single macro that is run
everytime after the document is to be printed.
Does anyone have any thoughts about that possible work
around?
Im really glad to see this is such an active forum..
We did look at your site it was very helpful. Thanks.
Mitch

Visual Source Safe and RoboHelp for HTML

Do you ever successfully use Visual Source Safe for RoboHelp
for HTML? I got error when I checked out the file, looks like file
format in RoboHelp is not supported in Visual Source Safe. Can
somebody share the experience? Thanks a lot!

Hey, Cathy!
The RoboSource Control in X5 was "adequate" in its day. But
remember, that was nearly 4 years ago
The problem was that the "free" Access database was not
really robust enough and to really make use of it, you need to use
MS SQL Server, which is expensive.
That was then. This is now. The RoboSource Control 3 that
comes with RoboHelp 6 is WAY more better
This is because, it allows you to use a free version of MS
SQL Server Express for a much more robust database.
So my advice would be to upgrade to RoboHelp 6 for sure. It's
not just hype. If for some reason you can't upgrade, then you might
be able to get away with the Access Database given that there are
only two of you. Since you already have it, you could create a
little test bed project and try it out. (I have a suggestion for
how to do that in my article. See link below)
For the lowdown on RoboSource Control 3 see this Matthew
Ellison's fine article
Getting
started with RoboSource Control 3 in RoboHelp 6
If you're interested in the "old" RoboSource Control that
comes with X5, you can check out my article to get you started.
Sharing
One RoboHelp Project Among Multiple Authors
Thanx,
john

Update RoboHelp for HTML X4.1 -- Office 2003

Dear all,
I use RoboHelp for HTML X4.1. Last week Office 2003 was
installed.
The error massage "The Import Word Document Wizard cannot
locate Microsoft Word. Please install Microsoft Word"
showed me, that I have to update RoboHelp.
The suggested way with Auto-Update (menu "HELP" --> "CHECK
FOR UPDATES" --> button "NEXT") lead to the
massage "No new updates were found."
I read the RoboHelp Service Releases page, but did not found
the right download.
Please provide the right link for me!
Thank you in advance!
Andrew

Hi Andrew. I'm afraid that MS Office 2003 is not supported by
RHX4. There is an update to RHX5 to support it so your options are
to upgrade to X5 or get an earlier version of MS Office
reinstalled.

Is there an email contact for verizon support so I can send all of my questions regarding our plan? I have 6 kids and my own phone (7 phones)

I would like to have my plan fully reviewed as I have 7 phone lines and am paying $418/month, but T mobile offered same plan (with more data) for $290. Reps in the store are no help in reviewing our plan for best options- last time resulted in our cost GOING UP. I have tried calling but being put on hold too long

There's no longer an email address for customer support.
You can post on the forum and then direct message one of the Verizon reps after they respond (which can be 2 - 3 days).
Your other options are:
https://www.verizonwireless.com/wcms/contact-us.html
Customer Service
(800) 922-0204
or dial *611 from your mobile phone
View the *611 On-Screen App for Android Video
6:00am - 11:00pm Monday-Sunday
Emergency Service Hours
11:00pm - 6am Monday-Sunday
Customer Service - Prepaid
(888) 294-6804
or dial *611 from your mobile phone
24 hours a day, 7 days a week
Tweet @VZWSupport
Our Customer Service team monitors tweets
8:00am - 11:00pm ET Monday-Friday
8:00am - 5:00pm ET Saturday-Sunday
Post a Question on Facebook Our Customer Service team monitors posts
8:00am - 11:00pm ET Monday-Friday
8:00am - 5:00pm ET Saturday-Sunday
Get Help on Google+
Our Customer Service team monitors comments
8:00am - 11:00pm ET Monday-Friday
8:00am - 5:00pm ET Saturday-Sunday

RoboHelp for HTML 9 - Problem with viewing .chm file on 64bit machine

I am working with RoboHelp for HTML 9 on a 32 bit machine. Recently, we encountered problems when viewing a .chm file on a 64 bit machine. The TOC was fine, but the topics did not appear, only error message "Navigation of this web page cancelled". My compilation settings did not change since the last compilation some months ago. What happens?

Generally, I've only ever seen the need to ensure the CHM is unblocked if it has been downloaded from the web. I could see where it could possibly occur if one moved the CHM from a network drive to a local drive, but I'm skeptical that would be required in that case.
Cheers... Rick

Robohelp for HTML 8.0.2

Hi
I have created Robhelp for HTML project in mutiple languages creating conditional build tag. I have also created Table of Contents in each langauge. While I am generating the Webhelp all files take default table of Content which is in English. Is there a way thet language specific files take language specific Table of Content.
Thanks in davnce for help.

When you generate, on the first page of the wizard you select the TOC you want for the language you are generating at the time.
You could create multiple layouts with settings for each language to save you changing things each time.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp 8 for Word not installed with RoboHelp HTML?

My workplace just upgraded from RoboHelp Office 5x to RoboHelp 8. Come to find out, *all* that was installed was RoboHelp 8 HTML. The RoboHelp 8 for Word part of the application was not installed.
The department responsible for software installations says that they don't have the RoboHelp 8 Word program--that it didn't come with the RoboHelp download. They are insisting that it's not available, and will probably have to be purchased separately.
Has anyone else installed a volume license from a download?
If so, were the HTML and Word portions of the program both available?
Did both parts of the application install (HTML and Word)?
If one installer was used, was the the RoboHelp 8 for Word portion missing? (I.e., is this a bug?) Or did you get the whole thing?
If more than one installer was used, were the components downloaded in separate installation files? (Could someone have missed an installation file, in other words?)
FYI, please, I don't need all the advantages and reasons why I should use HTML Help or WebHelp instead. I work for a government agency, and need to just generate WinHelp to replace an existing Help file, not make everyone change a whole bunch of stuff to use WebHelp or a CHM file. I need WinHelp output from Word. And, one more thing: I do not have administrator access on my PC either.
Feedback, experiences, and suggestions welcome. Thanks in advance for your help!
Di

The licence you bought was for RoboHelp Office which includes both the RoboHelp for Word and RoboHelp HTML applications. Each of these three has it's own installation file so I suspect that they have installed just the RoboHelp HTML application. They should have the details for the RoboHelp for Word application, or better still the RoboHelp Office application which gives you the options of what to install according to your needs.
The RoboColum(n)
@robocolumn
Colum McAndrew

RoboHelp 7 for Word versus RoboHelp 7 HTML

RoboHelp 7 for Word versus RoboHelp 7 HTML
Can someone explain very simply when and why you use one but
not the other? I'm a little confused. We have RoboHelp 7 Server
installed and I think using RoboHelp 7 is the way to go, and I know
the server does allow to track usage, frequently viewed, etc. I
guess I just don't understand the purpose of RoboHelp 7 for Word -
what it is used for and it's capabilities when compared to HTML.
I have tons of pages of process documentation created from
Word. I need to make these available online thru RoboHelp, so am
just looking at different ways to distribute and explore all my
options. We're currently experiencing difficulties in publishing
RoboHelp HTML projects to the server.
Thanks!

Hi hughbetcha
If your output is going to be HTML based (and if you have
RoboHelp Server, it will be) then I would recommend RoboHelp HTML
hands down.
You might find the article linked below to be of value for
this:
Click
here and read
Cheers... Rick

Can Robohelp for word support .PNG images

Hii,
Can anyone pls tell me whether Robohelp for Word supports
images in .PNG format ?? (I am working on a Winhelp 2000 project) I
am able to get good results for smaller word documents without
converting the images into Help images, but the larger documents
are not letting the help file to be generated. The generation
process stops at processing the .rtf file. I don't want to convert
my images, which consist of .bmp and .png files, into Help images
because the output is very ugly.

Thanks, that helped get rid of the problem. I had around 700
images (ranging from small menu icons to full screen windows) in my
Word document, and was trying to import the same into RH7. I
divided the document into smaller documents because of the said
problem. Now, one of these documents was again creating problem. I
followed what you suggested regarding the images for that specific
part only, and the problem has gone. Now my concern is, will those
parts, where I have not inserted the images using the RH7 menu,
create problem later on. For now, they are working perfectly, and
the images are getting displayed properly. I have not converted any
images into help images. But, the Insert Image dialog box did not
support PNG files, hence I had to save the images as BMP (24 bit)
first. What problems can I face because of simply importing the
documents along with the images. Removing all the images, saving
them, and inserting them again using the RH7 menu is going to take
a hell lot of time.

RoboHelp for Word vs for HTML

Hi there,
I am currently evaluating RoboHelp 7 and am wondering what
the advantage may be to using the HTML editon over the Word
edition. We currently use RoboHelp x5 for Word, but that doesn't
necessarily mean I have to stay with it.
Part of me wants to stay with Word because I am familiar with
it, and because I think I will need to use its track changes
feature as a means of identifiying changes for reviews and for
translation purposes (i.e. identifying what has been changed).
Part of me wants to move to HTML though as I have dabbled a
little in that environment in the past and feel I am missing out by
remaining in Word. Also, (and I might be wrong here) but I think
from a source control perspective it is easier to identify changes
comparing HTML files than Word files.
I'm just wondering what others in this forum think. Why do
you use the Word or HTML edition? And if you have changed from one
to the other, what was your deciding factor in doing so?
I appreciate your time in helping me decide which way to go.
Cheers
Heather

Hi Heather
I'd say that it depends a bit on your output. If your output
is anything HTML based, RoboHelp HTML hands down. After all, Word
does horrible HTML. Why not use something designed with HTML in
mind?
If you stick with Word, you aren't doing yourself or anyone
else any favors. There are things that Word will do that will
frustrate you.
Then again, that's just my opinion. Personally, I would have
voted long ago to banish the RoboHelp for Word application.
Cheers... Rick

Question about SAP Webgui for html

I have 2 questions regarding captioned subject.
1. I am using Webgui for html under internet explorer 10 and find that there is a red box surrounding all texts. Can I remove it ? I have no such issue in IE 9.0 and chrome.
2. I found slow peformance of webgui for hmtl, espcially the ALV grid list is displayed. It takes time to scroll from page to page.

Hi,
This is SAP Business one system administration forum. Please find correct forum and repost above query to get quick assistance.
Close this thread here with helpful answer.
Thanks & Regards,
Nagarajan

HT201303 Do any of you apple geniuses out there know how to retrieve the answers to your security questions or at least reset them? Apparently its to much for the support team. Can't get an answer out of them...

Do any of you apple geniuses out there know how to retrieve the answers to your security questions or at least reset them? Apparently its to much for the support team. Can't get an answer out of them...

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user posted the following:
I got some help from an apple assistant on the phone.
It is kind of round about way to get in
Here is what he said to do and it is working for me...
1) on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
2) Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
3) sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
4) At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

[svn:osmf:] 16099: Added HTML support for a Banner Region.

Revision: 16099
Revision: 16099
Author:   [email protected]
Date:     2010-05-13 13:26:58 -0700 (Thu, 13 May 2010)
Log Message:
Added HTML support for a Banner Region.
Modified Paths:
    osmf/trunk/apps/samples/framework/ExamplePlayer/html-template/index.template.html

Hello Alex,
I don't have an answer for you.
But, can you try to use http://drmtest2.adobe.com:8080/Content/anonymous.f4v with locally hosted OSMF player? This content doens't require user/pass info.
I'm wondering that Google TV's flash player doesn't support prompt dialog.
http://drmtest2.adobe.com/AccessPlayer/player.html requires flash player 11. That's why it won't be loaded with flash player 10.x.
Thanks,
-- Hiroshi

Robohelp X5 For HTML Support Question

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