Role info not appearing once role assignment request is submitted from UI

Hi Everyone,
We have a strange problem in our project in IDM 7.2 SP8 where IDM role concept is used which contains privileges (could be role/profile) of backend systems.
Usually when ever a role (i.e IDM role) assignment request is submitted from UI, the activity with the associated info (like user details, role details, audit ID) should be stored in MXI_LINK table from where the info will be fetched and used in next stages of the processing
Even though the information is getting available for most of the cases for all users but some times for few users once the role assignment request is initiated from UI there is no info is getting available in MXI_LINK table corresponding to this activity which is strange.
Because of this problem even though user submits role assignment request no role info getting passed to IDM, set to pending state for the user which is getting meaning of user not submitted any role assignment request at all.
Can any one suggest what are the things that gets involved between these two steps and any troubleshooting hints are highly appreciable.
Regards,
Venkata Bavirisetty

Is this a situation you recreate at will? In other words, is it always happening on the same users? If so, you could put a trace on that user's account then try to add the role and see what that trace log shows. Additionally, you could just follow the links in the chain of the various tasks that kick off when you do a role assignment and check each task / job's job log and see what that tells you. There's got to be an error somewhere along the way that's preventing this from executing properly.

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