SA520w ProtectLink Gateway activation issue

Hi Forumers'
Below are my problem statement:
1. i had been register the ProtectLink Gateway at TrendMicro website. Now i receiveing the activation code with me.
My problem is i never receive the additional activation email for me to proceed on configure the IMHS web portal.
2. during the registration, i didn't provide my domain name and IP address of my WAN port. But still, i never receive the post-registration email for this. Now i need to get the MX record then forward to local ISP to configure over their DNS.
3. anybody who the escalation channel? i raise case in trend micro but seem no reaction from them (i register since 8th march 2011, it's over 80hrs ++)
thanks
Noel

exactly same as my case but even i did hardware reset with correct time zone & everything, problem still can't be solved. Re-generate the license from TrendMicro and get problem solved at the end. I can understand the point for factory default but when the box deployed in client site that'll be difficult for reseller to perform factory default. We trust & rely on Cisco but outcome is un-expected. I strongly suggested support to generate license for me in day but they insist in factory default even I'm very sure all setting are correct in box already.
I found lots of post regarding SA500 series issues and I can't believe Cisco SMB products are even worst than China & Taiwan products nowadays.
cheers,
Chi Hong.

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31037 TOULOUSE CEDEX 1
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