Safari was running slow, Now it Crashes
For the last month or two, i have noticed that safari has been running slow, some pages wouldn't even work, logmein to be specific. Yesterday I added some extensions which to date I had not added to safari. Now when i try to go to preferences it won't open preferences. I will try a second time and then it crashes. I don't know if this will help. but here it is thanks.
Process:
Safari [831]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
5.0.5 (6533.21.1)
Build Info:
WebBrowser-75345910~1
Code Type:
X86-64 (Native)
Parent Process: launchd [168]
Date/Time:
2014-03-06 14:23:48.907 -0700
OS Version:
Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:
224453 sec
Crashes Since Last Report:
19
Per-App Interval Since Last Report: 238819 sec
Per-App Crashes Since Last Report: 14
Anonymous UUID:
8C530387-0A42-4281-8D69-C0E355095157
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.Safari
0x0000000100145694 0x100000000 + 1332884
1 com.apple.Safari
0x00000001001456fb 0x100000000 + 1332987
2 com.apple.Safari
0x00000001001492a9 0x100000000 + 1348265
3 com.apple.Safari
0x0000000100082307 0x100000000 + 533255
4 com.apple.Safari
0x00000001000b6e58 0x100000000 + 749144
5 com.apple.AppKit
0x0000000103000eaa -[NSPreferences _selectModuleOwner:] + 361
6 com.apple.AppKit
0x000000010300095e -[NSPreferences showPreferencesPanelForOwner:] + 503
7 com.apple.AppKit
0x0000000102cf4eda -[NSApplication sendAction:to:from:] + 95
8 com.apple.Safari
0x000000010004a350 0x100000000 + 303952
9 com.apple.AppKit
0x0000000102d1946a -[NSMenuItem _corePerformAction] + 365
10 com.apple.AppKit
0x0000000102d191d4 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 121
11 com.apple.AppKit
0x0000000102f9ecf4 -[NSMenu _internalPerformActionForItemAtIndex:] + 35
12 com.apple.AppKit
0x0000000102e509e9 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 136
13 com.apple.AppKit
0x0000000102cfb99c NSSLMMenuEventHandler + 321
14 com.apple.HIToolbox
0x0000000104f717f7 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1002
15 com.apple.HIToolbox
0x0000000104f70d46 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 395
16 com.apple.HIToolbox
0x0000000104f8ea81 SendEventToEventTarget + 45
17 com.apple.HIToolbox
0x0000000104fbdc35 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 387
18 com.apple.HIToolbox
0x0000000104feaa0a SendMenuCommandWithContextAndModifiers + 56
19 com.apple.HIToolbox
0x0000000104fea9c2 SendMenuItemSelectedEvent + 101
20 com.apple.HIToolbox
0x0000000104fea8d2 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 150
21 com.apple.HIToolbox
0x0000000104fcbc27 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 467
22 com.apple.HIToolbox
0x0000000104fcb37c _HandleMenuSelection2 + 453
23 com.apple.AppKit
0x0000000102bcc851 _NSHandleCarbonMenuEvent + 236
24 com.apple.AppKit
0x0000000102ba0362 _DPSNextEvent + 1908
25 com.apple.AppKit
0x0000000102b9f801 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
26 com.apple.Safari
0x0000000100015ffa 0x100000000 + 90106
27 com.apple.AppKit
0x0000000102b6568f -[NSApplication run] + 395
28 com.apple.AppKit
0x0000000102b5e3b0 NSApplicationMain + 364
29 com.apple.Safari
0x0000000100009f1c 0x100000000 + 40732
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib
0x0000000101cfdc0a kevent + 10
1 libSystem.B.dylib
0x0000000101cffadd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib
0x0000000101cff7b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib
0x0000000101cff2de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib
0x0000000101cfec08 _pthread_wqthread + 353
5 libSystem.B.dylib
0x0000000101cfeaa5 start_wqthread + 13
Thread 2: WebCore: IconDatabase
0 libSystem.B.dylib
0x0000000101d1fa6a __semwait_signal + 10
1 libSystem.B.dylib
0x0000000101d23881 _pthread_cond_wait + 1286
2 com.apple.WebCore
0x000000010956d199 WebCore::IconDatabase::syncThreadMainLoop() + 265
3 com.apple.WebCore
0x000000010956a598 WebCore::IconDatabase::iconDatabaseSyncThread() + 296
4 libSystem.B.dylib
0x0000000101d1dfd6 _pthread_start + 331
5 libSystem.B.dylib
0x0000000101d1de89 thread_start + 13
Thread 3: Safari: CertRevocationChecker
0 libSystem.B.dylib
0x0000000101ce4d7a mach_msg_trap + 10
1 libSystem.B.dylib
0x0000000101ce53ed mach_msg + 59
2 com.apple.CoreFoundation
0x0000000102050902 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation
0x000000010204fd8f CFRunLoopRunSpecific + 575
4 com.apple.Safari
0x000000010002f5c9 0x100000000 + 193993
5 com.apple.Safari
0x000000010002f559 0x100000000 + 193881
6 libSystem.B.dylib
0x0000000101d1dfd6 _pthread_start + 331
7 libSystem.B.dylib
0x0000000101d1de89 thread_start + 13
Thread 4: JavaScriptCore::Marking
0 libSystem.B.dylib
0x0000000101d1fa6a __semwait_signal + 10
1 libSystem.B.dylib
0x0000000101d23881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore
0x00000001010b12fd JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 493
3 com.apple.JavaScriptCore
0x00000001010b1550 JSC::MarkStackThreadSharedData::markingThreadMain() + 272
4 com.apple.JavaScriptCore
0x00000001010b15f9 JSC::MarkStackThreadSharedData::markingThreadStartFunc(void*) + 9
5 libSystem.B.dylib
0x0000000101d1dfd6 _pthread_start + 331
6 libSystem.B.dylib
0x0000000101d1de89 thread_start + 13
Thread 5: JavaScriptCore::BlockFree
0 libSystem.B.dylib
0x0000000101d1fa6a __semwait_signal + 10
1 libSystem.B.dylib
0x0000000101d23881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore
0x0000000100e3a6a7 ***::ThreadCondition::timedWait(***::Mutex&, double) + 151
3 com.apple.JavaScriptCore
0x00000001010b9c3c JSC::Heap::blockFreeingThreadMain() + 300
4 com.apple.JavaScriptCore
0x00000001010b9c79 JSC::Heap::blockFreeingThreadStartFunc(void*) + 9
5 libSystem.B.dylib
0x0000000101d1dfd6 _pthread_start + 331
6 libSystem.B.dylib
0x0000000101d1de89 thread_start + 13
Thread 6: WebCore: LocalStorage
0 libSystem.B.dylib
0x0000000101d1fa6a __semwait_signal + 10
1 libSystem.B.dylib
0x0000000101d23881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore
0x0000000100e3a650 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore
0x0000000109585f81 WebCore::LocalStorageThread::threadEntryPoint() + 177
4 libSystem.B.dylib
0x0000000101d1dfd6 _pthread_start + 331
5 libSystem.B.dylib
0x0000000101d1de89 thread_start + 13
Thread 7:
0 libSystem.B.dylib
0x0000000101ce4d7a mach_msg_trap + 10
1 libSystem.B.dylib
0x0000000101ce53ed mach_msg + 59
2 com.apple.CoreFoundation
0x0000000102050902 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation
0x000000010204fd8f CFRunLoopRunSpecific + 575
4 com.apple.Foundation
0x000000010232714f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5 com.apple.Foundation
0x00000001022a8114 __NSThread__main__ + 1429
6 libSystem.B.dylib
0x0000000101d1dfd6 _pthread_start + 331
7 libSystem.B.dylib
0x0000000101d1de89 thread_start + 13
Thread 8:
0 libSystem.B.dylib
0x0000000101cfea2a __workq_kernreturn + 10
1 libSystem.B.dylib
0x0000000101cfee3c _pthread_wqthread + 917
2 libSystem.B.dylib
0x0000000101cfeaa5 start_wqthread + 13
Thread 9: Safari: SafeBrowsingManager
0 libSystem.B.dylib
0x0000000101ce4d7a mach_msg_trap + 10
1 libSystem.B.dylib
0x0000000101ce53ed mach_msg + 59
2 com.apple.CoreFoundation
0x0000000102050902 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation
0x000000010204fd8f CFRunLoopRunSpecific + 575
4 com.apple.Safari
0x000000010002f5c9 0x100000000 + 193993
5 com.apple.Safari
0x000000010002f559 0x100000000 + 193881
6 libSystem.B.dylib
0x0000000101d1dfd6 _pthread_start + 331
7 libSystem.B.dylib
0x0000000101d1de89 thread_start + 13
Thread 10: com.apple.CFSocket.private
0 libSystem.B.dylib
0x0000000101d28932 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation
0x0000000102072468 __CFSocketManager + 824
2 libSystem.B.dylib
0x0000000101d1dfd6 _pthread_start + 331
3 libSystem.B.dylib
0x0000000101d1de89 thread_start + 13
Thread 11: WebCore: LocalStorage
0 libSystem.B.dylib
0x0000000101d1fa6a __semwait_signal + 10
1 libSystem.B.dylib
0x0000000101d23881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore
0x0000000100e3a650 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore
0x0000000109585f81 WebCore::LocalStorageThread::threadEntryPoint() + 177
4 libSystem.B.dylib
0x0000000101d1dfd6 _pthread_start + 331
5 libSystem.B.dylib
0x0000000101d1de89 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000001006c92d8 rbx: 0x0000000000000010 rcx: 0x00000001021b0400 rdx: 0x0000000000000007
rdi: 0x0000000000000010 rsi: 0x00007fff5fbfe530 rbp: 0x00007fff5fbfe4a0 rsp: 0x00007fff5fbfe470
r8: 0x0000000000000000 r9: 0x00000000000005f0 r10: 0x00000000000002e0 r11: 0x00000000000002e0
r12: 0x00007fff5fbfe590 r13: 0x0000000000000000 r14: 0x0000000000000006 r15: 0x000000010ae336b0
rip: 0x0000000100145694 rfl: 0x0000000000010202 cr2: 0x0000000000000010
Binary Images:
0x100000000 -
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0x100758000 -
0x100811fff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <2C5ED312-E646-9ADE-73A9-6199A2A43150> /usr/lib/libsqlite3.dylib
0x100821000 -
0x100927fe7 com.apple.PubSub 1.0.5 (65.21) <4C14C413-07AD-2529-45FA-8E5B438D38A0> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x100997000 -
0x1009a2fff com.apple.CrashReporterSupport 10.6.7 (258) <A2CBB18C-BD1C-8650-9091-7687E780E689> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
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0x1009bffff libxar.1.dylib ??? (???) <CBAF862A-3C77-6446-56C2-9C4461631AAF> /usr/lib/libxar.1.dylib
0x1009c7000 -
0x1009d2fff com.apple.corelocation 12.3 (12.3) <A6CFB410-2333-8BE3-658B-75A93C90A9CC> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x1009df000 -
0x100c21fe7 com.apple.AddressBook.framework 5.0.4 (883) <3C634319-4B5B-592B-2D3A-A16336F93AA0> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x100d5c000 -
0x100d92ff7 com.apple.framework.Apple80211 6.2.5 (625.6) <B67C7A65-E4FB-4419-3F31-4482E17EF203> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x100da6000 -
0x100da6ff7 com.apple.Carbon 150 (152) <23704665-E9F4-6B43-1115-2E69F161FC45> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x100da9000 -
0x100da9ff7 com.apple.Cocoa 6.6 (???) <68B0BE46-6E24-C96F-B341-054CF9E8F3B6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x100dac000 -
0x100e0cfe7 com.apple.framework.IOKit 2.0 (???) <4F071EF0-8260-01E9-C641-830E582FA416> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x100e30000 -
0x101152fff com.apple.JavaScriptCore 6534.59 (6534.59.11) <992F7C39-0ADA-C5EF-0405-55F81A5B2F76> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x1011e1000 -
0x10139ffff libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <4274FC73-A257-3A56-4293-5968F3428854> /usr/lib/libicucore.A.dylib
0x10140e000 -
0x10141dfef com.apple.opengl 1.6.14 (1.6.14) <ECAE2D12-5BE3-46E7-6EE5-563B80B32A3E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x101426000 -
0x101426ff7 com.apple.quartzframework 1.5 (1.5) <B182B579-BCCE-81BF-8DA2-9E0B7BDF8516> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x101429000 -
0x1016b2ff7 com.apple.security 6.1.2 (55002) <4419AFFC-DAE7-873E-6A7D-5C9A5A4497A6> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x1017aa000 -
0x101836fef SecurityFoundation ??? (???) <3F1F2727-C508-3630-E2C1-38361841FCE4> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x10187a000 -
0x1018c3ff7 com.apple.securityinterface 4.0.1 (40418.0.1) <9AF33A9F-2D8C-2AE6-868C-EA836C861031> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x1018f5000 -
0x101906fff SyndicationUI ??? (???) <A7C60837-3B4F-ACDE-5B7B-63DA918763D0> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
0x101915000 -
0x101956fff com.apple.SystemConfiguration 1.10.8 (1.10.2) <78D48D27-A9C4-62CA-2803-D0BBED82855A> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x10197a000 -
0x101b1cfe7 com.apple.WebKit 6534.59 (6534.59.10) <5F60FC29-1962-988F-96D1-A72A61F8C4EB> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x101c06000 -
0x101c83fef libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib
0x101ce4000 -
0x101ea5fef libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
0x101f37000 -
0x101fedff7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <03140531-3B2D-1EBA-DA7F-E12CC8F63969> /usr/lib/libobjc.A.dylib
0x102001000 -
0x102001ff7 com.apple.CoreServices 44 (44) <DC7400FB-851E-7B8A-5BF6-6F50094302FB> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x102004000 -
0x10217bfe7 com.apple.CoreFoundation 6.6.6 (550.44) <BB4E5158-E47A-39D3-2561-96CB49FA82D4> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x102294000 -
0x102294ff7 com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x102297000 -
0x102519fff com.apple.Foundation 6.6.8 (751.63) <E10E4DB4-9D5E-54A8-3FB6-2A82426066E4> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x102691000 -
0x102a2efe7 com.apple.QuartzCore 1.6.3 (227.37) <16DFF6CD-EA58-CE62-A1D7-5F6CE3D066DD> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x102b5c000 -
0x103556ff7 com.apple.AppKit 6.6.8 (1038.36) <4CFBE04C-8FB3-B0EA-8DDB-7E7D10E9D251> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x103b4e000 -
0x103b52ff7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
0x103b55000 -
0x103c6cfef libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <1B27AFDD-DF87-2009-170E-C129E1572E8B> /usr/lib/libxml2.2.dylib
0x103c95000 -
0x103cd8fef libtidy.A.dylib ??? (???) <2F4273D3-418B-668C-F488-7E659D3A8C23> /usr/lib/libtidy.A.dylib
0x103ce9000 -
0x103cfaff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <97019C74-161A-3488-41EC-A6CA8738418C> /usr/lib/libz.1.dylib
0x103cff000 -
0x103d7bff7 com.apple.ISSupport 1.9.7 (55) <BAE839AB-9DBD-FB23-F1F1-39445F04D8DA> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x103dca000 -
0x103e16fff libauto.dylib ??? (???) <F7221B46-DC4F-3153-CE61-7F52C8C293CF> /usr/lib/libauto.dylib
0x103e23000 -
0x104157fef com.apple.CoreServices.CarbonCore 861.39 (861.39) <1386A24D-DD15-5903-057E-4A224FAF580B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x1041d1000 -
0x1042a5fe7 com.apple.CFNetwork 454.12.4 (454.12.4) <C83E2BA1-1818-B3E8-5334-860AD21D1C80> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x104319000 -
0x104363ff7 com.apple.Metadata 10.6.3 (507.15) <2EF19055-D7AE-4D77-E589-7B71B0BC1E59> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x10438d000 -
0x10444afff com.apple.CoreServices.OSServices 359.2 (359.2) <BBB8888E-18DE-5D09-3C3A-F4C029EC7886> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x1044a4000 -
0x104534fff com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x104572000 -
0x1045adfff com.apple.AE 496.5 (496.5) <208DF391-4DE6-81ED-C697-14A2930D1BC6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x1045c7000 -
0x104667fff com.apple.LaunchServices 362.3 (362.3) <B90B7C31-FEF8-3C26-BFB3-D8A48BD2C0DA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x1046ad000 -
0x1046d5fff com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x1046ef000 -
0x1046f5ff7 com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x1046fe000 -
0x104714fef libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
0x10471d000 -
0x10472cfff com.apple.NetFS 3.2.2 (3.2.2) <7CCBD70E-BF31-A7A7-DB98-230687773145> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x104735000 -
0x104743ff7 libkxld.dylib ??? (???) <8145A534-95CC-9F3C-B78B-AC9898F38C6F> /usr/lib/system/libkxld.dylib
0x104747000 -
0x104772ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <8AB4CA9E-435A-33DA-7041-904BA7FA11D5> /usr/lib/libxslt.1.dylib
0x10477d000 -
0x10489cfe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <14115D29-432B-CF02-6B24-A60CC533A09E> /usr/lib/libcrypto.0.9.8.dylib
0x104904000 -
0x104905ff7 com.apple.TrustEvaluationAgent 1.1 (1) <5952A9FA-BC2B-16EF-91A7-43902A5C07B6> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x104909000 -
0x104915fff libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <9AB864FA-9197-5D48-A0EC-EC8330D475FC> /usr/lib/libbz2.1.0.dylib
0x10491a000 -
0x104957ff7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <F743389F-F25A-A77D-4FCA-D6B01AF2EE6D> /usr/lib/libssl.0.9.8.dylib
0x10496d000 -
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0x11e0ecff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <5FF3D7FD-84D8-C5FA-D640-90BB82EC651D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x11e889000 -
0x11e8c7fe7 libFontRegistry.dylib ??? (???) <395D7C0D-36B5-B353-0DC8-51ABC0B1C030> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistry.dylib
0x1234a1000 -
0x1234acff7 com.apple.HelpData 2.0.5 (34.1.1) <24DC6CD3-02B7-9332-FF6D-F0C545857B55> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x123524000 -
0x123554fef com.apple.shortcut 1.1 (1.1) <A99C9D8E-290B-B1E4-FEA5-CC5F2FB9C18D> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x1284bc000 -
0x1284c0ff7 libFontRegistryUI.dylib ??? (???) <DE4D4824-5DF2-189F-0FFE-62C81C21F8BB> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
0x128511000 -
0x128512fff ATSHI.dylib ??? (???) <F6C4F446-7AC4-7A17-9302-C38A016322B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
0x128e5f000 -
0x129041fef libType1Scaler.dylib ??? (???) <7892C4D7-3E5E-D7DA-AA4E-8D4ACED143D9> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libType1Scaler.dylib
0x7fff5fc00000 -
0x7fff5fc3be0f dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld
0x7fffffe00000 -
0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
on follow up, i have already tried clearing my cache, and reseting safari, fixing permissions and still the same story.
Similar Messages
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Photoshop CS6 keeps crashing. I am using a brand new IMAC, I have 16GB RAM recently updated as it was running slow with 8GB and lots of hardrive space. When it crashes, i lose all my presents and it changes my preferences, it also fails to save or produce a recovered file despite settings asking it to do so every 5 mins now. When i try to report the problem, it says it has found an issue and gives me a link to a solution....but wont let me click on the link.... PLEASE HELP! It's killing my productivity.
If the crash started right after you added RAM, it could be a bad Ram dimm. You can try this - change the amount of RAM in Photoshop to 4G, this should stop Photoshop from using the higher ram. If it doesn't crash, it's probably the ram. Or run a diagnostic app. You don't say when it crashes, what you're doing when it crashes - it there a pattern? Did it ever work on this computer? Did it work on your previous computer? Without a lot of data, it could be related to the new computer... What OS version? Did you recently update it? Have you updated Photoshop to the most recent update?
Do you have any plug-ins loaded? Try restarting Photoshop, and immediately press & hold the shfit key to turn off plug-ins. -
I haven't used my computer in a month, so when I turned it on, I saw it was running slow. The circle that is used to load the page kept coming up and it took sometime for things to load up. I tried to go Into safe mode, and it worked, but I know your limited on what you can do in that world. I also tried to repair the disk but it kept giving me an error message. How can I resolve this problem?
Time Machine is a back up you have to set up to back up before there is a problem like a hard drive failure.
It is possible to recover files from a failed drive, but it is an expensive proposition.
There is a faint hope that an app like Disk Warrior or TechTool Pro might repair the drive. You could try making an appointment at an Apple store and ask a technician there to take a look... the diagnosis will not cost you.
http://www.apple.com/retail/geniusbar/ -
My safari was opening and now does not, what can I do?
Safari was opening, but now appears lost. In the tool bar the word safari shows, but when you click on it, the only black words are services, hide safari, and hide others. I thought I might be able to reset, but it is not highlighted.
when I try to drag another Safari to the toolbar of the account that doesn't launch, it doesn't work.
You're right, that won't work.
Which OS X is installed on your Mac?
If you aren't sure, click About this Mac from your Apple menu
You should see Reset Safari under Private Browsing from the Safari menu. -
i have 4 ipods on itunes but my computer was running slow so i put windows 7 on it but it wants me to sync my ipod but if i do i will lose all my music on my ipod how do i take my music and send it to my playlist so i can sync myipod so i won't lose any music
Sync is only oneway, from PC to your device. Unless you have the music on your PC, iTunes is going to wipe out what you have on your device if you are syncing to a new library.
You can only transfer Purchased music over to Itunes on your PC.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
As for you own music, you may have to use a third party software. A good Free one is called Sharepod which you can download from Download.com here:
http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 -
Safari was very slow in opening up Google sites. I found a discussion thread that suggested changing the "Configure IPv6" setting to "Off" in the System Preferences, Network, Advanced, TCP/IP section. That seems to work well. Are there any risks to leaving the Configure IPv6 setting to Off?
Nope. You can always reverse that if you choose.
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Safari was soooo slow, and I saw that there was a multitude of gmail bookmarks I could not deleted. Every time I tried to EDIT BOOKMARKS, Safari did not respond anymore, I had to Force Quit. I was so upset that I deleted the App from my computer. I cannot re-install the software. Any ideas?
Reinstall OS X 10.8 Mountain Lion
http://support.apple.com/kb/PH10763?viewlocale=en_US -
I used to shoot video in my Powershot S3 IS (Format MVI_.AVI) and load them into iPhoto, I used quicktime pro so I could convert for emailing to family members. That was when I was running Leopard now with Mt. Lion nothing works. Videos do not open at all. Any simple suggestions, I am not real keen on iMovie Productions and not real certain how they compress for emailing attachments. Something simple here that I am missing? Thanks so much. I am a grandpa trying to share with family members far away (quickly & simply).
I am surprised that Apple did not build a converter into Mt. Lion.
Apple does have a converter built into Mountain Lion. It is call "Quicktime." However, in order to use this converter, you must first make sure the compression formats are playback compatible with QT. Basically, there are three levels of QT compatibility. The lowest is "Playback." These file can be played by QT but may not be conversion or edit compatible with QT. The second level is QT "Conversion" compatible. These files are playback compatible and can be converted to other compression formats using QT. "Edit" compatible media files are "Fully" compatible with QT since the can be played, converted and/or edited by QT. The main problem here is that AVI is a "legacy" file format that has not been officially supported by Microsoft for more than 11 years when it was replaced by Windows Media multimedia file/compression formats. Many of the original compression formats used in AVI files have never been transcoded for the Mac platform, use beyond system 9, or use beyond PPC platforms. In addition, some commonly used AVI codecs are proprietary or use non-standard (hybrid) profile and level combinations. In short, there is little wonder that Apple has been distancing itself from this outdated file type as it re-writes and upgrades its own QT structure to support more standardized, more scalable, more modern high definition file types and compression formats. It is really unfortunate that users continue to use this outmoded file type simply because it is freely available, easy to use, or they are simply too lazy to move on to a more modern or more efficient file types and/or compression formats.
I tested Wondershare Video Converter Ultimate for the Mac, which seems to be the "state of the art". I may be purchasing a new camera which might create a whole new set of variables. This program seems to cover all bases and is great for novices.
There are many third-party apps available if you wish to search for them. Many are even available in the App Store. Most do their job well and it is usually a matter of personal user preference as to which is best.
HandBrake seems more suited to folks with more experience and knowledge.
I mentioned Handbrake primarily because it is free and easy to use when you employ the included conversion presets options. (The TV options can normally be used for almost any situation depending on the source file and output requirements.) It is also excellent for more experienced users, but has a somewhat limited choice of output options as it does not access the user's system QT codec component configuration. -
Flash CS4 was running fine now running really slow
I have had Flash cs4 for the mac for several months now and the first project I started was running fine with no sluggishness, I was using it for basic animaton so it was never asking too much. the file size was about 150 mb towards the end which was fine until all of a sudden it just crashed after asking it to do something simple and it started running slowly since, I'd barely made any changes but after the 'crash' selecting anything on the stage or moving anything would have about a 1 second delay which is frustrating! it runs smoothly on start up for several minutes then will just start running slowly again. I have since started a new project which has the exact same problem and is only 18mb in size! my mac book pro is barely a year old and has plenty of memory etc. I know that many people have reported sluggishness but this was running fine until something 'unknown' happened.
Can anyone help?Thanks for your help, I did try hiding the larger layers but the rest are really simple and hiding all layers except the one I was working on made no difference.
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PLEASE I NEED HELP QWICK !!!
my ipod was really slow so i restart the settings usually it returns normal with all my songs and apps and picture but now it return to the beggining setting like the first day when i got it, i do the language country everything wi-fi and i want to restire it from my itunes save it says connect to itunes i put it on my computer itunes appear and it synchronise with my ipod normally but the set up doesnt disappear heaven if i do the synchro and all ... i dont know what to do ... please help meThere is a backup plan after doing the Restore. Read this.
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HT1338 why my macbook pro is running slow now ?
why my macbook pro is running slow ?
Disconnect all peripherals from your computer.
Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
Select your language.
Once on the desktop, select Utility in the menu bar.
Select Disk Utility.
Select the disk or volume in the list of disks and volumes, and then click First Aid.
Click Repair Disk.
Restart your computer when done.
Repair permissions after you reach the desktop-http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.
Sluggish Finder - Bunch of icons on your desktop? An overcrowded desktop slows down your Mac. Get rid of needless Finder calculations - Open a window in Finder/View/Show View Options: ensure "Calculate All Sizes" option is unchecked.
Internet related - It's likely that your broadband connection is the bottleneck. You can check your speed on http://www.speedtest.net to see how fast your connection is. If your web browser specifically performs slowly, quit and relaunch it. If browser remains sluggish, empty its cache. Safari/Empty Cache Firefox/Preferences - select the Network tab of the Advanced preferences and click the "Clear Now" button in the "Offline Storage" area.
Application related - Launch "Activity Monitor" - Applications/Utilities - click the CPU heading and see what float to the top. If an application takes up a large chunk of CPU and won't let it go, it could be dragging down your Mac's performance. Quit it by clicking the Quit Process button at the top of the Activity Monitor window.
Too little ram - max out your ram. -
My system was running perfect, now, NO POST
My system was running rock solid yesterday. Last night, I install this case mod, a cooler master musketeer- basically a fancy fan controller. I noticed that after installation, my cold cathode lights would flicker- and my system rebooted itself once after idling for about 2 minutes in WINXP. No problem, I thought, the new power supply system I ordered from newegg was arriving tomorrow, and it would solve the power drain that the musketeer was causing me.
So, tomorrow comes, and I get the new power system, an Enermax Noisetaker, 470W, supposedly a new top-of-the-line power supply. It had some fancy stuff like "dual 12v rails" which had 16A on one rail for the CPU/Mainboard, and 15A on the other 12v rail for the graphics card, hard drives, etc.
So I install this fancy new power supply, and my system boots up perfect. Cool I think, as I fire up the game Battlefield:Vietnam. I play this game for like an hour straight, no problem. Then, as I am navigating through some menus within the game, the game suddenly crashes to desktop. Wanting to duplicate this error again, I click on the Battlefield icon to restart the application. However, the game does not even finish loading. I get the EA games intro screen, and suddenly my speakers start making all kinds of loopy/static noise. I attempt to ALT+F4 to close the game- but it doesn't work. I press CTRL+ALT+DEL, but task manager does not popup. Finally, I decide to press reset and then... NO POST.
No singal from monitor, no POST beep, nothing. The bracket lights indicate that the system is failing on "Early Chipset Initialization". Nothing I seem to do can correct this problem. Things I have tried:
-Resetting the CMOS
-Removing the "Mustketeer" mod
-Reinstalling my old Enermax 350W power supply (which is the one I was using while my system was running rock solid; pre-musketeer)
-I tried switching the RAM to some old corsair sticks I had (sticks which also ran perfect before the mod)
-I tried one stick of ram; In all 3 slots
Edit: New things I've tried
The system is now barebones. There is no hard disk attached, no optical disks, no floppy drive, etc. Now, only the CPU, motherboard, motherboard LED bracket, power supply, and power/reset switches, and one stick of RAM. Still, all I get is "Early Chipset Initializatoin" warning.
Edit 2: Because my system ran so well before I installed the Coolermaster Musketeer and the Enermax Noisemaker, I'm betting that it was one of these components that caused my motherboard to DIE. Which one do you think it is? [STRIKEOUT]I am leaning towards the musketeer because my problems began when I installed it last night, whereas I installed the Enermax today because I thought it would solve the energy deficiency caused by the muskteteer. However, I also feel as if the "dual 12v" design of the Enermax is largely untested with the AMD64, and feel as if the 15/16A rating for each 12v line somehow shortchanged my CPU and caused a malfunction.[/STRIKEOUT] I am going to rebuild my system again, but I'd like to avoid this problem in the future. So, given the choices, which would you guess the problem hardware to be?
Edit 3: I guess this is a warning to anyone who happens upon this post in the future. I have installed the Coolermaster Musketeer in my old AthlonXP system, and so far, it has caused no problems with my system. As such, I cannot prove that the Enermax Noisetaker EG475P-VE-SFMA has caused my system to die, all I am saying is that my system DIED shortly upon installing it.i saw this, could this be a problem?
OCZ statement on 2x512M memory and K8T800 Chipset
-----Original Message-----
From: OCZ Tech Support [mailto:[email protected]]
Sent: Monday, March 22, 2004 2:56 PM
To: hookakong
Subject: RE: Problems with PC-3200 rev 2 sticks
Hi,
We are very sorry about the problems you have experienced. We will do the best we can to get your problem solved.
Did you test them one module at a time? There is an incompatibility issue between 2 x 512MB PC3200 and K8T800 chipset. The K8T800 BIOS does not take some brands of ICs. If each module tests fine individually, your problem is probably related to that. If they fail testing even in one module load, it could be faulty modules. Either way, we will replace them. But we just need to know the root cause of your problem with your help on further testing.
In case we need to replace them, we will have to replace with 2 x 512MB modules too since there are some price difference between 2 x 512MB and 1GB stick and we can’t charge end user directly for the price difference due to reseller permit issue.
Sincerely,
Technical Support
Phone: 408.733.7600
Fax: 408.733.5200
Email: [email protected]
http://www.ocztechnology.com
-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
AMD Athlon 64 3400+
MSI K8T NEO-FIS2R K8T800 (Bios 1.2)
OCZ DDR PC-3200 / 400mhz / Revision 2 / Performance Series
ATI Radeon 9800XT
Thermaltake Xaser V V5000A
Thermaltake Butterfly 450W power supply
2*35GB Maxtor SATA 8MB raid 0
Plextor Premium CDRW
19" AG Neovo LCD monitor
WinXP SP2 RC1 -
Recently my 3+ year old Mac desktop monitor became unplugged while the power was on. I had to reinstall everything and went through a tough time doing so as I don't really know much about computers. I feel now my Mac is running slow and photo booth is quitting unexpectedly and such. What the heck did I do here? Can I be fixed? Any advice is much appreciated. Thanks
Why in this would you want or need to do any thing other than reconnect??
Maybe something else you aren't saying and left out? power outage?
unplugging a computer would.
Not having a UPS is even what I consider unwise.
not having bootable backups is another.
And is this forum for what you have? obviously not still using PowerPC iMac.
www.apple.com/support/macpro -
Upgraded nVidia GeForce 8800GTS Driver--Premiere Runs Slow Now
For four years, I was running the same nVidia driver and Premiere and other apps ran fine.
Recently though, a project I'm working on for a client required me to add some new fonts to my workstations. Adding these fonts, or any fonts at all, would work fine until the next reboot, at which point Windows XP would just BSOD with a fault in win32k.sys. A partition restore was necessary to bring back useful system.
After some research, it was suggested that I update the video driver. I did this, installing the current 285.58 version after uninstalling the old version, rebooting, then doing a clean installation. That solved the font problem--I can install fonts and reboot and the system comes up fine. But there's a new problem: GUI acceleration is disabled in Adobe and Quark applications.. The GUI takes several seconds to paint the screen now, and I cannot play video in Premiere anymore without severe sluggishness and dropping of most of the frames. Even QuarkXpress 8 is unusable, taking 6 seconds to paint just the rulers around a page! Any time I move something, the system refuses to accept input and the mouse pointer freezes and stutters for several seconds until the screen is done repainting.
I haven't seen these sort of problems since 1990, when I had my Diamond Speedstar VGA card on ISA 8-bit bus.
Does anyone know of a fix for this problem, or what is the most recent Adobe approved nVidia 8800 driver version? I can't work like this. But I can't install the fonts my client needs when the old driver is installed because of the BSOD after rebooting.Mark,
Though I have personally not had issues with new drivers, I always try to keep a few nVidia drivers tucked away, just in case. However, and from time to time, others have hit upon "bad" drivers, and either a roll-back, or patience, until a new "good" driver is released, has helped them.
I also do not update my nVidia drivers all that often, and usually only when I begin experiencing a problem.
Good luck, and that BSOD is scary. While most BSOD's are hardware related, a system driver certainly CAN cause them too. On my workstation, all that I can recall HAVE been triggered by drivers, and most of those for something like a Maxtor external. I do not use their "one-button backup" function, but the drivers for that do get installed, and sometimes act up. I suppose that was once a good idea, but has bitten me a few times in the past.
Good luck, and wish that I had something that would help you. Please report how things go.
Hunt -
EtreCheck version: 1.9.15 (52)
Report generated 7 September 2014 21:25:45 BST
Hardware Information: ?
MacBook Pro (13-inch, Mid 2009) (Verified)
MacBook Pro - model: MacBookPro5,5
1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
2 GB RAM
Video Information: ?
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:56:26
Disk Information: ?
Hitachi HTS545016B9SA02 disk0 : (160.04 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 159.18 GB (67.65 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS23N
USB Information: ?
Apple Internal Memory Card Reader
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.nike.sportwatch (1.0.0) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.39) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.39) Support
[not loaded] net.kromtech.kext.AVKauth (2.3.6 - SDK 10.8) Support
[loaded] net.kromtech.kext.Firewall (2.3.6 - SDK 10.8) Support
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.versioncueCS3.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.rim.BBDaemon.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
[running] com.zeobit.MacKeeper.AntiVirus.plist Support
[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support
Launch Agents: ?
[loaded] com.google.keystone.agent.plist Support
[running] com.nike.nikeplusconnect.plist Support
[running] com.rim.BBLaunchAgent.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
User Launch Agents: ?
[loaded] com.facebook.videochat.[redacted].plist Support
[running] com.spotify.webhelper.plist Support
[running] com.zeobit.MacKeeper.Helper.plist Support
User Login Items: ?
Microsoft AU Daemon
Dropbox
Skype
Microsoft Database Daemon
Internet Plug-ins: ?
o1dbrowserplugin: Version: 5.4.2.18903 Support
Default Browser: Version: 537 - SDK 10.9
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Silverlight: Version: 5.0.61118.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.0 Support
Flash Player: Version: 14.0.0.176 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.4.2.18903 Support
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
AdobePDFViewer: Version: 8.0.0 Support
iPhotoPhotocast: Version: 7.0
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
Adobe Version Cue CS3 Support
Flash Player Support
Trusteer Endpoint Protection Support
Time Machine: ?
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 148.25 GB Disk used: 85.25 GB
Destinations:
My Book [Local] (Last used)
Total size: 931.39 GB
Total number of backups: 6
Oldest backup: 2013-06-17 13:53:28 +0000
Last backup: 2014-08-24 23:12:32 +0000
Size of backup disk: Excellent
Backup size 931.39 GB > (Disk size 148.25 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
28% firefox
3% WindowServer
2% hidd
1% MacKeeper Helper
0% BBLaunchAgent
Top Processes by Memory: ?
315 MB AntiVirus
234 MB firefox
86 MB Finder
49 MB WindowServer
29 MB loginwindow
Virtual Memory Information: ?
28 MB Free RAM
567 MB Active RAM
547 MB Inactive RAM
311 MB Wired RAM
864 MB Page-ins
73 MB Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
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