Sales Document Delta Load Error - Status procedure could not be set

Question

Hello,
I am getting the following error message during the sales document delta loads. It errors out in SMQ2 with this message - "Error in Validation (Details: transaction SMW01)"
In SMW01, I get this message:
<b>The status procedure CRMORD_I could not be set from item category XXX</b>.
Message no. CRM_ORDERADM_I503
Diagnosis
Possible causes are:
1. The system administrator has not assigned the status profile CRMORD_I to the object type.
2. Initial statuses that should be set in the status profile CRMORD_I cannot be set at present.
3. The current user RFCUSER does not have the authorization to set application statuses.
Detailed error messages can be found in the following error log for status management.
System response
The status profile is not set in the document.
Procedure
Set the status profile in Customizing so that these cases do not occur.
This status profile has been assigned to the item category mentioned and the RFCUSER has full authorization (SAP_ALL)
Do any of you know what else could be the problem here?
Thanks,
MAX

Answer 1

Dear All,
I met similar error before, it happens when you change the item category in ECC but there is a status profile assigned to the item
category in CRM with an active status set.
In CRM, when the item category is changed, the system can only change (or delete) the status profile if there is no user status set for this item. So for example, if there is already a status set for an item (Say, E0001 'Open' is active) in CRM, so a change of the user status profile is impossible. If you need to change the item type, then you have to make sure that there is no active user status in the item.
Please see note [1113116] point 2. This is a restriction in CRM. If you try to make the same changes directly in CRM you will also get the same error.
It is not allowed to change the item category if the document has been saved and the status profile of the new item category is different from the old one.
That is the reason why the error occurs when the data reaches CRM frm ECC.
In order to prevent that there are sysfails in the inbound queue you can implement note [1438966] - after this is implemented you will not have the queues failing but you will get the error message in the sales order in CRM.
You should ensure that the configuration for alternative item categories is R/3 is the same as in CRM and in this case all the alternative item categories should have no status profile or all the same status profile configured.
I hope this could be helpful.
Best regards,
Maggie