Samsung problems TV

Question

To whom it may concern,
    My name is Scott {Removed per Forum Guidelines} and I 2 Samsung LCD TV's and 1 Samsung LCD computer monitor. I started to have an issue with my LNT4042HXIXAA 40" LCD TV. It clicks 52 times before it will turn on. I googled the problem and to my dismay this is a more than common issue with your products. So I called customer service at 1-800-726-7864 at 10:00 am on 6-15-2010 and spoke with a nice man named "Jeffery" and I proceeded to tell him what I had discovered from my research. He informed me that this is a very common problem and got some information from me and informed me that my TV had just missed the deadline by a couple of months for the free repair of the faulty capacitors that are causing the problems. Jeffery offered for me to speak with a supervisor, after a few moments "Brook" the floor supervisor picked up and reiterated what Jeffery had told me. After I had explained my discontent with their decision to not help me or make an exception due to the fact that this is a very common problem that is well documented and has hundreds of thousands of complaints posted on line. I request to speak to someone else that would have the ability to maybe help me more, I was informed that there is no one else at any level for me to speak with. I asked for her customer service ID# or last name for my records and she refused both. At this point I asked if it concerned her or Samsung if I spend my time at the local Best Buy and express my concerns with the local consumers in the market for similar items. My main concern is to let everyone know of the ongoing problems with the Samsung products and encourage they check the internet for corroborating evidence. Brooks statement was that the internets information was "unproven". I mentioned that it doesn't matter, that it is all about consumer perception, and this is true.
    So this is the only way for me to try to get this problem resolved and run this up the chain of command. This is an email blitz that I am sending to every person, department and affiliate listed on your Samsung websites, not just this one. I will proceed to send it to the local news stations and consumer reporting agencies. This is all in an attempt to get Samsung to fix a problem that will cost them a few hundred dollars. This will be much less costly than the potential damage control that will be hopefully needed if my efforts here fall on deaf ears. I have an initial phone interview scheduled with a local news stations consumer reporter for Thursday at 1:00 pm. Hopefully they will research the complaints and do some more investigating for a much larger story. I will also follow through with my efforts to inform the public at all the electronic stores I can manage to get to of the problems I am having. 
    This may seem like a petty thing to you being a huge electronic leader in the industry, but to a small time consumer who has had and enjoyed your products it is very disconcerning. I was actualy in the market for another TV for our master bedroom, but at this point it might have to be a replacement for the livingroom. I hope this email will reach the propper people that may be able to help me. I am going to stay hard at work slamming the Samsung name and products until I hear from someone. This will also serve as a great paper trail of the people who knew of this issue and had a chance to prevent a bunch of bad PR, at the very least had a chance to pass it along to someone that could have helped. I hope this will come to a fast resolution as for I have much better things to do with my time and I have liked Samsung upto this point. I hope someone can restore my faith in your company by doing the right thing. {Removed per Forum Guidelines}

Answer 1

I know Sony has a 1 year warranty as well for a fact.  I'm not sure about LG.  Heck, I don't really know of any TV manufacturer that gives more than a 1 year warranty.
You own three Samsung products and because one of them went defective, you claim that the entire brand is bad?  I own a Samsung LCD monitor that I bought back in 2007 and it is still running like brand new.  And this is after hundreds of hours of gaming and movie watching.  I just bought a Samsung Plasma and it is running great after hours upon hours of viewing.
Now, I have had a couple of issues with some Samsung TVs before replacing to my new one, but that is okay with me.  I don't expect a single company to be perfect.  Especially such a huge brand like Samsung.  The more products you produce, the more defects there will be.  Of course you hear numerous cases of these defects.  There are a lot more Samsung owners out there than say a brand like Philips.  Furthermore, customers are more inclined to complain about a product rather than give it praise.  Go look up Sony and LG.  They also have numerous complaints.  You won't find a single manufacturer that produces 100% great TVs.
I'm sorry that your TV failed outside of warranty, but this is the exact reason why you absolutely should buy extended warranties on purchases this big.  I'm sorry, but I'm still going to buy Samsung products as my experience with them has been more pleasant than not.
I understand your frustration, but you shouldn't go around telling people to avoid a brand when your TV broke outside of the manufacturer's warranty time-period.