SAP ArchieveLink For Dunning Document Is not Getting Archieved

Dear Guru ,
I have encountered an issue which I am not able to resolve.
The Issue is like that SAP ArchieveLink For Dunning Document Is not Getting Archieved For a Particular customer whose Dunn.Procedure  = DPPD But in the same system it is getiing archieved for other customer whose Dunn.Procedure  DPCD.
In our system there is one Job (Z_SD_DK_SALSA_DUNN) through which it can be done
In the Job Step of this job following prog is being called
No. Program name/command
1  ZSDAR_DUNN_PARAMS
2  SAPF150S2
3  SAPF150D2
4  ZSDAR_POST1
5  ZSDAR_REV1
6  ZIFBSAPO
7  ZIFBPREO_MULTI
8  ZSDAR_VK_COVER
9  ZSD_SPOOL_MAIL_PDF
10  ZIFB_INKASSO_INVPDF
The main prog for Printing and archiving Dunning doc is defined in step 3 - SAPF150D2
But for the customer whose Dunn.Procedure  = DPPD it is getting failed.
So guru need your kind intervane and suggestion what might be the possible reason it is not getting archieved...
Is there any archival setting we have to maintin in BTE (Business Transaction Event) if it is yes then where and how we have to maintain.
Please give me some guideline to resolve this
Thanks & regards
Saifur Rahaman

Hi,
could you please check if you have read- and write-permission for the path which is mentioned in the
error message?
Further please check transaction DC20 and inform us which path you have maintained for your frontend type?
Additionally please go to transaction DC30 and verify if you have maintained the parameter %AUTO% for workstation application PDF. If you have maintained this value the control is normally handed over to your operating system (e.g. Windows). In this case please check also the Windows folder options for file format PDF.  For this, go to 'Start -> Settings -> Control Panel' and select folder 'Folder Options',  highlight extension 'PDF' under tab 'File types', click button 'Advanced' and check whether the correct paths are maintained for the relevant actions (e.g. open or print).
Best regards,
Christoph
P.S.: Give points if useful

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