SAP CRM field application documentation

hello friends,
can anyone have any customization documentation available for SAP CRM field application(Mobile or Laptops)
thanks
pankaj

thanks

Similar Messages

  • Issue with special characters in SAP CRM ICSS application.

    Hi ,
    I have issue with the special character in CRM web application.
    1. In CRM IC Webclient application(5.0) . i am copying and pasting some special characters in the description of the service request document. then this is saving the character as it is.
    But when i am opening the same service request in SAP CRM  ICSS(Internet Customer Self-Service) application, then the special characters are converting to different characters.
    I am not sure whether this is the right forum for this or not.
    Can anyone please suggest how can i correct this. Or is there any standard solution to handle the special characters in ICSS.
    Thanks
    Sudhansu

    misunderstood =/
    Original (Coming - output):  "<PAY_TXT>PAYκ Contact your bank or financial institution to make this payment from your cheque, savings, debit or transaction account.</PAY_TXT>"
    it's in output but what is data in database ?
    sorry but without knowing about source data for forming the xml i haven't ideas about your problem
    in db it's "TM " or "™" or ... ?
    Original (Coming - output):  "<PAY_TXT>PAYκ Contact your bank or financial institution to make this payment from your cheque, savings, debit or transaction account.</PAY_TXT>"
    Something like XAE or "K" after PAY Value in the xml tag and continued the text value.  (Tag value is not getting copied exactly here - i am sorry for that )
    that's ok. i need to see the problem not the data as is
    Expected (output):  "Here it needs to produce the "PAY TM" (Here "TM" should be super scripted to "PAY" Value in tag).
    as super scripted in xml?
    as idea - you can have <PAY_TXT>PAY TM</PAY_TXT> and in publisher set TM as super
    Designing XSL Subtemplates - 11g Release 1 (11.1.1)

  • Accessing SAP CRM 7.0 objects

    Hi All,
    After doing lot of research on SAP CRM 7.0 documentation, I got to know that there are different ways to access data from the system:
    1) Using BAPIs
    2) Using RFCs
    3) Using SAP XI
    4) Using Web Services (Enterprise services?)
    I am interested in going with the Web Services option.
    I have read in the documentation that Enterprise Service Repository is part of SAP NetWeaver Platform.
    We are planning to register for SAP RAC service to get access to SAP CRM 7.0.
    If we have access to just SAP CRM 7.0, will I be able to access the web services.
    Can someone please help me understand this.
    Thanks
    Naga
    P.S I am very very new to SAP CRM. Please bear with my questions.

    Hi Isaac,
    Thanks for your reply.
    I read the documentation[1] which says that there are 235 enterprise services built for 35 business objects.
    That said, the wsdl will be already published for all those default web services I believe.
    Can't I just consume the default web services and read the data from SAP CRM 7.0?
    As SAP CRM is dependent on SAP NetWeaver, can I assume that I will have access to all the Out of the Box web services if I have SAP CRM 7.0 installation.
    Thanks
    Naga
    [1] /people/community.user/blog/2008/10/17/enterprise-services-delivery--crm-70
    Edited by: Naga_P on Jun 30, 2011 9:26 PM

  • SAP CRM Implementation & It's GAP

    actully i m new in SAP CRM field but having good knowledge about marketing consept. i m little confuse about the SAP CRM implimentation, I know it's a complex process and it's main motive to profit maximization & shortend the sales bind-up and many more... can u pls tell me about few real CRM implementaion example, why & how actully CRM implemented? and what was the GAP there on client requirments?

    Hi Sreen,
    In the case of Sales / ICWC you could start with basic order entry. This would be phase 1.
    In phase 2 you could add extended fact sheet, sales contracts, case management, and scripting functionalities. If you decide to include Marketing, then this phase could for example include free goods.
    Phase 3 would consist of extended marketing functionality: full segmentation of BPs according to multiple marketing attributes; marketing calendar/plan and campaigns.
    Phase 1 alternative: Leave ICWC for phase 2 and only implement basic sales functionality in phase 1. In that case you would do order entry via CRMD_ORDER and not via ICWC. Phase 2 would then included (basic) ICWC functionality.
    Of course the demands and requirements of your customer would be leading in deciding the phasing of your project.
    Kind regards,
    KZ
    <u>p.s. please award points if useful.</u>

  • SAP CRM ISA for B2B B2C How I can set customize error page in SAP J2EE 6.40

    Hi,
    I am trying to change default error mesaage which is comming from SAP J2EE engine in SAP CRM ISA B2B and B2C application.
    I want to set different customize error(400, 401,403,500 etc..) pages designed in HTML in B2B and B2C of SAP CRM ISA application.
    If any one has any idea how to do it pl. let me know.
    Thanks.
    Ashish Patel.

    Hi,
    Except for the application error pages you should also keep in mind that some error pages are generated by SAP Webdispatcher - presuming you are using one in front of your J2EE-Engine 
    You find some information about this type of error pages under  <a href="http://help.sap.com/saphelp_webas630/helpdata/en/f6/3c0b0389cea34ba66f10d62b718a1a/frameset.htm">help.sap.com</a>
    Best regards,
    Frank

  • New JAVA application with data from SAP CRM and R/3

    Hi All,
    We have a requirement to create a new application which will have CRM BP Master data and D&B Data from R/3 and based on authorization different roles be able to edit some of the fields and workflows to confirm the new data .Once users edit the fields in the application the new data will be replicated back into BP Master Data in CRM.
    In our company we are using CRM 7.0 and R/3 4.7 system if we decided to create the application using JAVA can you please let me know the architecture(servers etc) we might need because of the JAVA application.
    How to connect Java application to SAP CRM 7.0. Can you please guide me the data flow structure
    I am not sure if this is the right forum if not please suggest appropriate forum.
    Thanks a lot ,
    Kitcha.

    Hi,
    You can connect to SAP Systems by consuming the RFCs.
    you can use the JCO API to connect to R/3. the [documentation |http://help.sap.com/saphelp_nw04/helpdata/en/6f/1bd5c6a85b11d6b28500508b5d5211/content.htm]
    alternatively  you can use SAP Enterprise Connector to generate JCO Proxies : [The Documentation|http://help.sap.com/saphelp_nw04/helpdata/EN/ed/897483ea5011d6b2e800508b6b8a93/frameset.htm]
    and somr more helps:
    http://help.sap.com/saphelp_nw04/helpdata/en/89/8a185c148e4f6582560a8d809210b4/frameset.htm
    Regards,
    Naga

  • SAP CRM 7.0 - Interactive reporting tool enhancing reports with new fields

    Hi Everyone,
    I am a BW Professional, currently working on evaluating the true benefits of implementing Interactive Reporting tool for our company. As I understand the Interactive reporting tool restricts us to report on individual reporting areas like Activities, Leads, Opportunties etc.
    But according to our business it is very important for us to be able to report on cross reporting areas real time i.e. activities & leads together or activties, leads & opportunties together etc.
    I learned about the enhancement work bench in interactive reporting tool where we can add SAP fields to individual reporting areas, so I thought of adding leads & opportunties to activities. This is where the fun part starts.
    Here I learned that all activty ID, Lead ID and Oppo ID are all fed from one single field from SAP CRM i.e. OBJECT_ID, which means the system is dividing this data into individual reporting areas based on type of data i.e. leads or oppor's etc. and may be based on some key like account etc. So here is a technical question, for me to add a new field to a reporting area I have to give a field name but we already have OBJECT_ID from where I am pulling activties data, so if I want to include leads also in activties then I will have to add some logic manually to get that and can't use enhancement workbench because it is for missing fields from SAP CRM whereas in my case I already have OBJECT_ID from where I am getting Activity data.
    Sorry if I am driving you guys crazy but I am just trying to think loud to make myself clear with concepts.
    Also I have seen that a reporting area in Interactive reporting tool is based on a BW query, but I am not sure why not all the fields in BW query are available for reporting in Interactive reporting tool?
    Any help or commets will be greatly appreciated.
    Thanks & Regards,
    SRV

    Hello,
    checking with the config wizard is always a good idea since it's the only supported way to configure this scenario
    The secret is that you apparently did not activate the report areas. It is a bit missleading that the queries are checked before the report areas are checked, therefore you see the errors concerning the queries first. Below those errors you should find some lines like
        Report areas: delivered 15, active <?>
        CRM interactive reports: delivered 20, active <?>
        Activation of report areas checked
    The last line offers some documentation and the actual link to activate the report areas.
    Best regards

  • Adding Extended Field in CIC0 - SAP CRM 5.0 IC Win

    Hi Experts,
    Please help with the issue that i'm facing
    Scenario:
    1) SAP CRM 5.0 - IC WinClient;
    2) I have extended 3 fields using EEWB;
    3) These fields were created correctly under "Clients Field Tab";
    My Problem:
    I want to see theses fields in the standard CIC0 (Activity Screen) and not inside the "Clients Fields Tab".
    Three Questions:
    1) Is it possible to add extendend field to the standard screen?
    2) If yes, How can I do this?
    3) Is this possible using Screen Variant?
    Thanks in advance.

    Hi
    I hope the following helps:
    1) how complex this is? Little effort or a lot of effort?
    For non-ABAP'ler it is a lot of effort, even experienced programmers need depending on the requirements up to several days.
    2) If this field is used in several screens (e.g CIC0 / CRMD_ORDER, etc) will I have to do the same procedure for every transaction/screen?
    No, it is one screen only, which is re-used in both transactions.
    3) If I have two distinc Contact Centers using the same application, can I hide this fields that I've added using screen variant for one CIC0 and allow the other to see them?
    If you use screen variants these are depending on transaction type only and not on te contact center application, so once you define a layout e.g. for a phone call, this layout is taken by all applications in call center and crmd_order.
    Hope this helps
    Kai

  • Search criteria is not working in Responsible Group field in sap crm could you please help me this how to achieve.

    search criteria is not working in Responsible Group field in sap crm could you please help me this how to achieve.I have writen code on EH_ONSEARCH .as per below...what changess i need to do..and through partner function and adding the selection params please send the sample .
    code. partner funtction - ZRG DATA :
    DATA : lv_partner_fct type .
    types: begin of ty_resp,
           partner    type but000-partner,
           name_last  type but000-name_last,
           name_first type but000-name_first,
           mc_name1   type but000-mc_name1,
           mc_name2   type but000-mc_name2,
           end of ty_resp.
    DATA: lv_resp_bp type STANDARD TABLE OF ty_resp INITIAL SIZE 0,
           lw_resp_bp type ty_resp.
    IF lv_attr_name = 'Rgroup'.
    lr_entity->get_property_as_value( EXPORTING iv_attr_name = if_crm_srqm_uiu_const=>gc_attr_low
                                       IMPORTING ev_result = lv_low ).
    IF lv_low IS INITIAL.
    SELECT partner
           name_last
           name_first
           mc_name1
          mc_name2
    FROM but000 INTO table lv_resp_bp
    WHERE mc_name2 = lv_low and bu_group = '0010'.
    loop at lv_resp_bp into lw_resp_bp.
        lv_low = lw_resp_bp-mc_name2.
      lr_query_service2->add_selection_param( iv_attr_name = 'Rgroup'
                                                iv_sign = lv_sign
                                                iv_option = lv_option
                                                iv_low = lv_low
                                                iv_high = lv_high ).
      ENDLOOP.
    if lv_partner_fct = 'ZRG'.
      lr_entity = lr_iterator->get_next( ).
    CONTINUE.
    ENDIF.
    lv_attr_name = 'BU_PARTNER'.
    ENDIF.

    <b>You can acheive   this .... first by creating the search help exit    ... by  creating the maintaince  view   then   using it in the   Creation of the search help </b> ...
    see the link for attaching the view   to the serach help .
    <a href="http://">http://www.sapdevelopment.co.uk/dictionary/shelp/shelp_elementary.htm</a>
    reward  points if it is usefull...
    Girish

  • Error - SAP Fiori (CRM standard application)

    Hi Experts,
    We are implementing standard CRM Fiori application – My Opportunities. No customization has been done to this app.
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    Log file description in Tcode : /IWFND/ERROR_LOG - Dereferencing the NULL reference.
    System details:
    SAP Netweaver 7.4 SP 06.
    SAP CRM 7.0 EHP 3
    SAPUI5 library - 1.26.8
    UIX02CRM 100 – SP03
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    1979694
    Fiori App: Enhance Log Display of Changes in My Opportunitie
    1996733
    Multiple transaction types in My Notes App - DDIC Object
    1996734
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    1997578
    Employee Responsible Blanking out - LEAD
    1997580
    Employee Responsible Blanking out - Opportunity
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    1999951
    Accept/Reject Lead- Employee Responsible check- DDIC
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    Fiori Opportunity Search: Filtering by Opportunity ID issue
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    Hotfix 1.26.3 for UI AddOn SP11 SC:UI2_SRVC
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    Fix: Remove AUTH_DEFAULT in SAP Fiori content checker
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    Suite Page Builder - Corrections for the disable personalization.
      Thanks & Regards,
    Jyoti Prakash Das

    Hi Masa,
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    Thanks,
    Jyoti Prakash Das

  • I defaulted input help field (pick list) but SAP CRM still asking for one

    We are running SAP CRM 7.0.
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    What I mean by this is they are input help fields where you
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    Here is an example screen shot of what I am talking about:
    http://img834.imageshack.us/img834/5676/imageschak.png
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    CALL METHOD SUPER->GET_CURRENCY
      EXPORTING
        ATTRIBUTE_PATH = attribute_path
       ITERATOR       = iterator
      RECEIVING
        VALUE          = value.
          if value eq ''.
            IF sy-langu EQ 'E'.
              VALUE = 'USD'.
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              VALUE = 'EUR'.
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          endif.
    endmethod.
    Here even is a link to this method that I created: Field Currency of Context Node BTADMINH - How to set default
    The method works great it sets the default of the currency to say USD.  When I click the create button to create an opportunity the field currency is set to USD, this is great because it makes my job easier that I dont have to click the input help button and select a currency, it is already there.
    But once I click the "Save" button for an opportunity I get a small error in the error notification box that tells me I need to select a currency!  But why is this happening a currency already exists?  So If I click the input help (the little button) and reselect the currency value USD then save my opportunity this error goes away.
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    http://img832.imageshack.us/img832/3011/enteracurrency.png
    Only if I go back into edit mode and actually click the little square to bring up the dialog of values and select USD does this error go away.  Why does this happen ?

    I called SET_CURRENCY right after setting my value and the error is now gone. 
      SET_CURRENCY( EXPORTING ATTRIBUTE_PATH = ATTRIBUTE_PATH
                    iterator = iterator
                    value = value ).
    Got the tip from Pieter who has a good blog on SAP CRM: http://sapcrmweblog.blogspot.com/

  • In which screen the Profit Center field can be seen in SAP CRM Product Master?

    Hi SAP Experts,
    Please provide your valuable inputs on the below request:
    1) Do we have profit center field in SAP CRM Product Master?If yes  then in which screen can we see?
    2) At the moment we  are not using the profit center field in either of the systems(ECC and SAP CRM) in Material, we want to use this then  how to go ahead to have this field in CRM.
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    We are using SAP ECC 6.0 and SAP CRM 7.1 systems.
    Appreciated for your inputs at the earliest.
    Best Regards,
    SV

    Hi,
    Substitution Rule :-
    Prerequisite :
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    Hope this will clear you...
    Regards,
    Hari

  • How to maintain the fields mandatory in Opportunity and quotation SAP CRM?

    Hello All,
    I have the following two requirements :
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    ,product(description,quantity,expected total value) ,Milestones(Start date and end date),Organization.
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    Some can be done thru customazing in spro>crm>basic settings>incompleteness>Define Incompleteness Procedures. For more enhanced functionality you can use also badi under spro>crm>basic settings>incompleteness>Business Add-In for Incompleteness Check in Business Transac.
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         - field name: DESCRIPTION
         - relavance: HEADER
         - message: ERROR
    - define determination
    Regards.

  • Table and field name for the goods receipt date in SAP CRM

    Hi,
    can some one provide me The TABLE-FIELD from SAP CRM system for GOODS RECIPT DATE.
    It is the same as Received material date in DIsplay:Return and replacemnt screen in CRM.
    Thanks,
    Chetan

    Few more tables:
    BUT0BANK         Business Partner: Bank Data                                 
    BUT0BK           BP: Bank details                                            
    BUT0CC           BP: Payment Cards                                           
    BUT0ID           BP: ID Numbers                                              
    BUT0ID_BIP_NOHIT Business Information Provider: Logging of non identified BP 
    BUT0IS           BP: Industries                                              
    BUT0VP           BP: Business Partner Assignment and Links                   
    BUT100           BP: Roles                                                   
    BUT150           BP relationship: Attribute table (test different.type TBUKR) 
    CRMM_BUT_BUHI_1  R/3 Customer Sales Area CRM BP Hierarchy Group Mapping      
    CRMM_BUT_BUHI_2  R/3 Leaf Customer Sales Area CRM BP Hierarchy Group Mapping 
    CRMM_BUT_CONTNO  Mapping Table Business Partner Relationship – Contact Person
    CRMM_BUT_CRMOBJ  Buffer: Which BPs are in Which Systems                      
    CRMM_BUT_CUSTNO  Mapping Table Business Partner – Customer                   
    CRMM_BUT_FRG0040 Business Partner Sales Classification List                  
    CRMM_BUT_FRG0041 Business Partner Sales Classification                       
    CRMM_BUT_FRG0042 Business Partner Sales Classification List Order Blocks     
    CRMM_BUT_FRG0050 Business Partner – Status                                   
    CRMM_BUT_FRG0060 Business Partner – Business Hours                           
    CRMM_BUT_FRG0061 Business Partner – Business Hours Interval                  
    CRMM_BUT_FRG0070 Business Partner Excluded Partner Functions List            
    CRMM_BUT_FRG0071 Business Partner Excluded Partner Functions                 
    CRMM_BUT_FRG0080 Business Partner – Sales Area – Partner Function List       
    CRMM_BUT_FRG0081 Business Partner – Sales Area – Partner Function            
    CRMM_BUT_FRG0100 CRM Business Partner: Status                                
    CRMM_BUT_KOR0040 Business Partner Korea                                      
    CRMM_BUT_KOR0041 Business Partner Korea History                              
    CRMM_BUT_LNK0010 Business Partner – Sales Rule List                          
    CRMM_BUT_LNK0011 Business Partner – Sales Rule                               
    CRMM_BUT_LNK0020 Business Partner – Shipping Rule List                       
    CRMM_BUT_LNK0021 Business Partner – Shipping Rule                            
    CRMM_BUT_LNK0030 Business Partner – Billing Rule List                        
    CRMM_BUT_LNK0031 Business Partner – Billing Rule                             
    CRMM_BUT_LNK0140 Business Partner Organization Rule List                     
    CRMM_BUT_LNK0141 Business Partner Organization Rule                          
    CRMM_BUT_MIGRATE Migration Table: Fields Changed In CDB                      
    CRMM_BUT_SEMPL00 Sales Employee for Contact Person Relationship: Admin. Tech.
    CRMM_BUT_SEMPL01 Sales Employee to Contact Person Rel.: Data Table           
    CRMM_BUT_SET0010 Business Partner – Sales Rule Period                        
    CRMM_BUT_SET0020 Business Partner – Shipping Rule Period                     
    CRMM_BUT_SET0030 Business Partner – Billing Rule Period                      
    CRMM_BUT_SET0140 Business Partner Organization Rule Period                   
    CRMM_BUT_TDAR010 Business Partner – Time-Dependent Appointment Rules         
    CRMM_BUT_TDAR011 Business Partner – Time-Dependent Appointment Rule Intervals
    CRMM_BUT_TDAR012 Business Partner – Time-Dependent Appt Rule Single Intervals 
    BUT_DNC          BP: Telephone Numbers of the “Do Not Call” List           
    BUT_DNC_OLD      BP: Telephone Numbers of the “Do Not Call” List           
    BUT_FRG0010      Business Partner: Tax Classification                      
    BUT_FRG0011      Business Partner: Tax Classification                      
    BUT_HIER_NODE    Business Partner Hierarchy Group                          
    BUT_HIER_NODE_BP Business Partner Hierarchy Group – Bus. Partner Assignment
    BUT_HIER_NODE_D  Business Partner Hierarchy Group – Description            
    BUT_HIER_STRUCT  Business Partner Hierarchy Group – Hierarchy Relationship 
    BUT_HIER_TREE    Business Partner Group Hierarchy                          
    BUT_HIER_TREE_D  Business Partner Group Hierarchy – Description            
    BUT_HIER_TYPE    Business Partner Group Hierarchy Category (GUID)
    CRMD_ACTIVITY_H Activity Header table
    CRMD_ACTIVITY_I Activity Reporting: Activity Line Item Extension
    CRMD_TM_ACTIVITY Activity reference
    CRMD_LEAD_H Lead Header table
    CRMD_OPPORT_H Opportunity Header table
    CRMC_T077D : customer account groups
    BUT_HIER_TREE Business Partner Group Hierarchy
    CDBC_T_PRODUCTID Mapping: Product Id
    CDBD_ORGMAN Business transaction – organizational unit -set
    COMC_PRODUCT General Product Settings
    COMC_R3_FIELDS Assignment of R/3 material master fields to CFOP
    COMM_CATEGORY Category
    COMM_CFGMAT Basic Data for Materials
    COMM_HIERARCHY Category Hierarchy
    COMP_TYPES Hierarchy Tool: Comparison Type Check Table
    CRMC_CPRICPROC Customer Pricing Procedures
    SMOKVBEZ15 Assignment employees to positions
    CRMMLSGUID: GUID entry (should match GUID in CRMPRLS)
    CRMM_BUT_CUSTNO : Also GUID table (GUID here should match GUID in R/3 table CRMKUNNR)
    SMOFSUBTAB : Mapping & Parameters
    SMOFDSTAT : Download Monitor (R4AM1)
    SMOFFILTAB : Filters (Should match filters in R3AC1 & R/3 Table CRMFILTAB)
    SMOFOBJECT Definition of Objects for Download
    SMOFOBJPAR Parent Objects of an Object in Table
    SMOFPARSFA Middleware Parameter
    SMOFQFIND Queue Finder Table for MW-Queue finder
    SMOFTABLES Definition of Tables for Download
    CRMD_ORDERADM_H = Document Header Table
    CRMD_ORDERADM_I = Document Line item Table
    COMM_PR_FRG_ROD: Product Sales Set - Product – Assignment
    CRMV_PR_SALESA: Product - Sales Order Set

  • ISA Application SAP CRM 5.0 - on mobile

    Hi All,
    We are supporting ISA application fr our client on SAP CRM 5.0, as of now.
    We would like to check if there is any possibility for our end users to open the application on their mobiles. If its possible, what all do we need to configure, if any.. \
    Any inputs on the same would be  highly appreciated...
    Regards,
    Kamaraj

    Hi,
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    Best Regards,
    Michael

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