SAP Solution Manager Contractual Requirements

Hi,
This has probably been asked and answered plenty of times before but I hope someone can guide me in the right direct. I work for a company that who's basis folks decided that they were not going to implement or use Solution Manager. I am under the understanding and have read that for customers to get support, they must implement Solution Manager. That it is a "contractual requirement" that certain components be implemented. Would anyone know what those components are? Does anyone know of any SAP Notes that speaks to this? I would like to change some minds around here.
Please and Thank You!
Joe

The requirement is (basically spoken), that, if you want to get Enterprise Support (for what you pay the 22 % annual maintenance) then you have to implement the Solution Manager Enterprise Edition.
What you will actually factually NEED to implement depends solely on your contract - that's why you can't find any public information.
If you have e. g. a SAP certified competence center (or COE) you have to ocnfigure and use certain functionality to gain points for your recertification.
I'd check the contract, it will tell you in detail what you will need to implement.
We also decided to not implement certain functionalities because the effort of implementing them and keeping them up-to-date is much more work (for our small basis troup) than what's the outcome, despite many nice powerpoints. We do only, what's necessary to fulfill our contract.
Generally spoken, you will need the SolMan to get the fixes and patches you pay your maintenance for. This does not even need to be done in a real configured and connected system in the Solution Manager but you will need to have it up and running to press on a button to confirm your download basket...
Markus

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My Email Id is [email protected] .
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Saumya

Hey Somya,
Can u plz send me the configuration guide of change request management that Rakesh had sent to you..
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I just got through the FAQ - SAP Solution Manager for VARs, but have some further questions:
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Regards,
Richard

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
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Hello,
We are installing SAP Solution Manager in Operating System is AIX 5.3 and Database System is Oracle 10.2
After the Oracle Installation, in the phase of Abap Import (16 of 44), we are
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Required system resources are missing or not available:
Import directory '/oracle/install/51032524/EXP1' does not exist;
Import directory '/oracle/install/51032524/EXP2' does not exist;
Import directory '/oracle/install/51032524/EXP3' does not exist;
Import directory '/oracle/install/51032524/EXP4' does not exist.
ERROR 2007-04-12 15:27:41
CJS-30022 Program 'Migration Monitor' exits with error code 2. For
details see log file(s) import_monitor.java.log, import_monitor.log.

The installation export DVD was copied to local machine (the directory
list is attached in zip file). We get this DVD from
service.sap.com/swdc.
java version "1.4.2"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2)
Classic VM (build 1.4.2, J2RE 1.4.2 IBM AIX 5L for PowerPC (64 bit JVM) build caix64142ifx-20061222 (ifix 113727: SR7 + 112603) (JIT enabled: jitc))
IMPORT_MONITOR.JAVA shows this message:
java version "1.4.2"
Java(TM) 2 Runtime Environment, Standard Edition (build 2.3)
IBM J9 VM (build 2.3, J2RE 1.4.2 IBM J9 2.3 AIX ppc64-64 j9ap64142ifx-20061222 (JIT enabled)
J9VM - 20061220_10521_BHdSMr
JIT - 20061026_1805_r8
GC - 200612_20)
Required system resources are missing or not available:
Import directory '/oracle/install/51032524/EXP1' does not exist;
Import directory '/oracle/install/51032524/EXP2' does not exist;
Import directory '/oracle/install/51032524/EXP3' does not exist;
Import directory '/oracle/install/51032524/EXP4' does not exist.
And the directory is OK
/oracle/install/51032524
ls -l
total 160
-rwxrwxrwx 1 root system 79 Apr 12 09:54 CDLABEL.ASC
-rwxrwxrwx 1 root system 79 Apr 12 09:54 CDLABEL.EBC
-rwxrwxrwx 1 root system 9093 Apr 12 09:54 COPY_TM.HTM
-rwxrwxrwx 1 root system 5787 Apr 12 09:54 COPY_TM.TXT
-rwxrwxrwx 1 root system 8559 Apr 12 09:54 CRCFILE.DAT
drwxrwxrwx 4 root system 256 Apr 12 10:03 EXP1
drwxrwxrwx 4 root system 256 Apr 12 10:11 EXP2
drwxrwxrwx 4 root system 256 Apr 12 10:14 EXP3
drwxrwxrwx 4 root system 256 Apr 12 10:16 EXP4
-rwxrwxrwx 1 root system 88 Apr 12 09:54 LABEL.ASC
-rwxrwxrwx 1 root system 88 Apr 12 09:54 LABEL.EBC
-rwxrwxrwx 1 root system 20 Apr 12 09:54 LABELIDX.ASC
-rwxrwxrwx 1 root system 22361 Apr 12 09:54 SHAFILE.DAT
-rwxrwxrwx 1 root system 22 Apr 12 09:54 VERSION.ASC
Please, anybody have any idea?
Thanks for help,
Carlos Nogueira

Hi Carlos, can you resolve this ? because i have the same problem, but with sql and win 2003.
java version "1.4.2_15"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_15-b02)
Java HotSpot(TM) Client VM (build 1.4.2_15-b02, mixed mode)
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Import directory 'sapinst\saptrans\D51032007\EXP2' does not exist;
Import directory 'sapinst\saptrans\D51032007\EXP3' does not exist;
Import directory 'sapinst\saptrans\D51032007\EXP4' does not exist.
thanks in avance.

EWA for Business Objects (XI 3.1) within SAP Solution Manager

Hello!
We use Business Objects (XI 3.1) and would like to get weekly a EWA report within our SAP Solution Manager.
Our SAP Solution Manger has only ABAP stack and it has the SPS version 25.
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Question
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Hello,
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Extract from OSS note 953302
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Upgrade to SAP Solution Manager 3.2 to 7.0 EHP

Dear Experts
At present I am using SAP Solution manager 3.2. Now I am planing to update SAP Solution Manager 7.0.
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Mail configuration in SAP SOLUTION MANAGER 7.1

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Where to upload test case results in SAP Solution Manager?

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Hi,
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SAP Solution Manager Contractual Requirements

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