SAP UCES (Call Center Search Mode) - Mimic functionality

Hi,
We are implementing SAP UCES 6.02(Utility Customer E-Services) which is a java based customer website for Utility Industry. UCES comes with a CSR(Customer Service Rep) Mimic functionality where by a CSR(from CRM Web IC) gets to see the same pages on the website as the customer(after logon).
Mimic functionality does not seem to support the one business partner to multiple contract account mapping as supported by UCES during customer logon and thus currently I see different results after UCES Logon(as a Customer) and search of Customer by CSR(Mimic functionality).
Has anyone run into this problem? Detailed steps for the workaround or enhancement would be highly appreciated as there is hardly any documentation available for this product.
Thanks,
Deep

Thanks for your response. I will explain the issue:
Out of the box functionality
UCES supports one to one mapping of a Business partner to contract account.
Mimic functionality lets a customer service representative launch UCES from Web I/C(it logs on the CSR in UCES using SSO).In the URL , it adds a request parameter ebppMode="S"(Mimic mode). The first screen that comes up in a mimic mode is a customer search screen where CSR can search for customers using either one of the following:
Business Partner Number(Customer No)
First Name/Last Name
Street ,House No
City.
Enhanced Functionality
With a small enhancement(coding in ABAP) one BP can be mapped to multiple contract accounts. With this enhancement, after logon in UCES , an account switch page comes up which lists all the contract accounts mapped to the business partner. Then the user can select one of the contract accounts and proceed.
Mimic functionality works fine before the enhancement (mapping one BP to multiple CA during logon), but after the enhancement when a BP number is searched in Customer search screen(mimic mode), it fetches multiple account links all pointing to the same account instead of different accounts. The person who did the enhancement(in ABAP) for logon says the mimic cannot work for business partners having multiple contract accounts.
Please let me know if you have run into this problem or if you have any ideas on this.
Thanks,
Deep

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