Partner search in Call Center

Hello
We are using Call Center and IVR.
In the IVR customers are entering object ID that later is used to locate the partner via installed base.
The info transfered to the CRM using CAD.
My question is how to configure the Call center profile, to search for partner number using the object ID of installed base object.
Thanks Nachshon.

This is something that you can do .
i) Create a Call List with Assignement to the IC Orgnanization ( So that IC Agent can see it )
ii) Call List have assignment of Calls , with each individual Call Linked to a Business Partner and IC WebClient Script
iii) The IC Agent will Navigate to Call List View
iv) Pick a Call from the Call List and Initiate a Outbound call
v) The Associated Script is trigerred
vi) The Interactive Script have a Step that is linked to the Survey Questionnaire
vii) Based on the Survey Response , set marketing attribute to be added to a Target Group based on Segmentation etc ...
Hope this helps in forming the design. You can try this , if you have questions around config I can certianly help.
Edited by: SKP on Mar 24, 2009 6:11 AM

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High-speed business partner search

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http://help.sap.com/saphelp_crm60/helpdata/fr/b0/7ff3f1b791481f89147cacc02de8bc/content.htm
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I have business partner search parameter whose value is hardcoded in the lead search..
I would like to hide the business partner search parameter from displaying only..
I need to achieve it programatically and not in configuration and all.
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Hi,
The code is as below and I just need to have the functionality of BP search field intact but hide it from display in web UI..if any correction is required let me know..
***current date is populated into LV_DATE
DATA lv_date TYPE string.
lv_date = sy-datum.
***current user login name is populated into LV_SUNAME
DATA lv_suname TYPE string.
lv_suname = sy-uname.
***Fetching the BP ID of the current user who logged into L_PARTNER
DATA:l_partner TYPE bu_partner.
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    IMPORTING
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TYPES : BEGIN OF ty_data,
           relnr    TYPE bu_relnr,
           partner1 TYPE bu_partner,
           partner2 TYPE bu_partner,
           date_to TYPE bu_datto,
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***work area for BUT051
DATA wa_but051 TYPE ty_data.
***Fetching Dealer BP ID which is 'PARTNER1' field in BUT051
SELECT relnr
         partner1
         partner2
         date_to
FROM but051
INTO wa_but051
UP TO 1 ROWS
WHERE partner2 = l_partner.
ENDSELECT.
***Geting the dealer BP ID into LV_DEALER
DATA lv_dealer TYPE string.
lv_dealer = wa_but051-partner1.
DATA: lr_qs          TYPE REF TO cl_crm_bol_dquery_service,
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        lr_col         TYPE REF TO if_bol_bo_col ,
        lr_iterator    TYPE REF TO if_bol_bo_col_iterator ,
        lr_param       TYPE REF TO if_bol_bo_property_access,
        ls_selection   TYPE genilt_selection_parameter,
        lv_low         TYPE sy-datum,
        lv_attr_name   TYPE name_komp ,
        lv_value_set   TYPE abap_bool .
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* get the parameters
      lr_param->get_properties( IMPORTING es_attributes = ls_selection ).
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* SET_PROPERTIES
        ls_selection-low = lv_date.
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          EXPORTING
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* SET_PROPERTIES
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        CALL METHOD lr_param->set_properties
          EXPORTING
            is_attributes = ls_selection.
            lv_value_set = abap_true .
        EXIT.
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      lr_param = lr_iterator->get_next( ).
    ENDWHILE.
    IF lv_value_set EQ abap_false .
* it was not part of the visible attributes, then add it at the end.
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        EXPORTING
          iv_attr_name = 'VALID_FROM'
          iv_sign      = 'I'
          iv_option    = 'EQ'
          iv_low       = lv_date.
      CALL METHOD lr_qs->add_selection_param
        EXPORTING
          iv_attr_name = 'BU_PARTNER'
          iv_sign      = 'I'
          iv_option    = 'EQ'
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* for a proper display of the added / changed attribute.
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ELSE.
* non first time call - just delegate to superclass.
    CALL METHOD super->do_prepare_output
      EXPORTING
        iv_first_time = iv_first_time.
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Partner search in Call Center

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