Satellite L350-20G powers down during boot up

My Satellite L350-20G starts to boot up and after 10 seconds powers off.
Also it refuses to charge.
We have exchanged fully charged battery packs with an identical model and same problem.

I have the same problem with my Toshiba L series laptop
I check the output DC voltage of the battery, it reads 10.8 Volts, 4000mAh Model No. PA35346-1BA5
The DC output voltage of the AC/DC adapter, reads 19 volts at 3,95 amperes Model ADP-75SB BB
i think the adapter output voltage is not compatible with voltage requirement of battery of the laptop.
Please check your battery and ac/dc adapter ratings which affects the battery life, maybe there is an over voltage limit switch installed on the motherboard which keeps the unit turning off whenever the ac/dc adapter is connected due to higher voltage rating.
I think the allowable output voltage requirement of the AC/DC adapter should only be up to 12Volts DC to minimize the heat produced during charging period.

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    ****Click the White Kudos star to say thanks****
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    egunay wrote:
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    Welcome to the Apple Discussions!
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