SAV abusif

Bonjour,
Je pense que le SAV de chez Apple abuse. En effet suite à une réparation en date du 28/10/2014 au cours de laquelle rien n'a été fait pour résoudre mon problème de micro, j'ai expédié une seconde fois mon iphone le 31/10/2014 pour le même problème. Je viens de recevoir un mail l'informant que mon produit ne peux pas être réparé gratuitement car il a des dommages (fissures soit-disant, voir photo).
Je trouve que facturer 34 euros pour changer une vitre alors que le problème vient du micro est abusif. Vous en pensez quoi ?
Google trad version :
hello,
I think the service from Apple abuse. Indeed due to repair dated 28.10.2014 in which nothing has been done to solve my problem of micro, I sent a second time on my iphone for the same problem 31/10/2014 . I just received an email informing that my product can not be repaired free of charge because it has damage (cracks supposedly see photo).
I find that charge 34 euros to change a window when the problem comes from the microphone is abusive. What do you think?
Google

I find that charge 34 euros to change a window when the problem comes from the microphone is abusive. What do you think?
What we think is irrelevant. It's not going to change that fact that the "abusif" one was you, when you dropped the phone, and accidental damage is not covered by the "guarantee", and the microphone problems could be due to you dropping the phone. As Meg has said, you should consider yourself lucky that you are only getting charged E34 for the repairs.

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Jerry,
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get rid of this [abusive content removed by moderator]

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