Saved passwords disappear from HP SimplePass vault

Occasionally passwords that I have saved in my HP Simplepass vault disappear from the vault, along with the corresponding Simplepass launch site. Luckily I keep a backup of my Simplepass passwords so I can import the lost passwords again but it is extremely annoying to have to do this all the time. Does anyone have any ideas what is causing some passwords to disappear?

Hi @Juda_Plasma ,
Thank you for visiting the HP Support Forums and Welcome. I will do my best to assist you. I have read about your HP Pavilion 15-n271ea Notebook and having issues with Simplepass. Here is a link to troubleshoot the software.
The section I would try first is Update the device driver. The fingerprint reader hardware requires a device driver to allow software to control it and does require an update.
If this does not help I would uninstall the software and reinstall it.
Hope this helps you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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You can force Firefox to reimport the passwords from the signons.sqlite file.
* reset the signon.importedFromSqlite pref on the about:config page to the default value via the right-click context menu
* delete the logins.json file in the Firefox profile folder with Firefox closed
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You can use this button to go to the currently used Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
*http://kb.mozillazine.org/Profile_folder_-_Firefox
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My saved passwords disappeared unexpectedly.

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== This happened ==
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== unknown

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"You can force Firefox to re-import your old passwords. Here's how:
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Saved passwords disappear from HP SimplePass vault

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