Saving files not appropriate in SAP

Hi ,
I tried to save some files from SAP to spreadsheet into my desktop.
After doing this it is just showing like an excel file , but it is not saving any values.
If someone faced similar problem and sorted , kidly help me.
It is not excel problem, coz I tried in different machines , its like that only.
regards,

Dear Sandeep ,
Ask for your basis team apply corrections.
I really do not remember the note number but after having other problem our basis team solve problem with notes.
best regards,
Carlos Moçatto

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