SBWP transaction - viewing folders/sending documents Long response times

Hi all,
I have some complains from some users (about 3-4 out of ~3000 user in my ECC 6.0 system) within my company about their response times on the Business Workplace. In particulat they started complaining about the response time of calling the TCOD SBWP . For 1-2 of them up to 4-5 minutes when myself as well as my other 2 colleagues were getting response of 500ms.
Then they wanted also to view some folders on the Workplace and they had also response times of minutes instead of seconds.
I checked that some of their shared folders as well as the Trash Bin had thousands of PDFs. I told to delete them and they deleted most of them. Stil when they want to open a folder it takes >2 minutes while for me to open the same shared folder takes 1-2 seconds.
I checked in ST03N (user profiles, single records) and 1 of them had long database calls and request time in the Analysis of ABAP/4 database requests (Single Statistical Records).
I am running out of ideas as I cannot explain why only for those 2-3 users happens to have long response times.
Is it related to their folders in the Workplace? Where should I focus my investigation for the SBWP like transactions? Is it the case that some Oracle parameters might need to be checked?
I run the automatic Oracle parameters check (O/S AIX 5.3 , Oracle 10.2 , ECC 6.0) and here are some recommandations:
fixcontrol (5705630)                   add with value "5705630:ON"                                                                                use optimal OR concatenation; note 176754                    NO                                                          5705630:ON                                         B          1
fixcontrol (5765456)                   add with value "5765456:3"                                                                                no further information available                             NO                                                          5765456:3                                          B          1
optimpeek_user_binds                   add with value "FALSE"                                                                                avoid bind value peaking                                     NO                                                          FALSE                                              B          1
optimizerbetter_inlist_costing         add with value "OFF"                                                                                avoid preference of index supporting inlist                  NO                                                          OFF                                                B          1
optimizermjc_enabled                   add with value "FALSE"                                                                                avoid cartesean merge joins in general                       NO                                                          FALSE                                              B          1
sortelimination_cost_ratio             add with value "10"                                                                                use non-order-by-sorted indexes (first_rows)                 NO                                                          10                                                 B          1
event (10027)                            add with value "10027 trace name context forever, level 1"                                                               avoid process state dump at deadlock                         NO                                                          10027 trace name context forever, level 1          B          1
event (10028)                            add with value "10028 trace name context forever, level 1"                                                               do not wait while writing deadlock trace                     NO                                                          10028 trace name context forever, level 1          B          1
event (10091)                            add with value "10091 trace name context forever, level 1"                                                               avoid CU Enqueue during parsing                              NO                                                          10091 trace name context forever, level 1          B          1
event (10142)                            add with value "10142 trace name context forever, level 1"                                                               avoid Btree Bitmap Conversion plans                          NO                                                          10142 trace name context forever, level 1          B          1
event (10183)                            add with value "10183 trace name context forever, level 1"                                                               avoid rounding during cost calculation                       NO                                                          10183 trace name context forever, level 1          B          1
event (10191)                            add with value "10191 trace name context forever, level 1"                                                               avoid high CBO memory consumption                            NO                                                          10191 trace name context forever, level 1          B          1
event (10411)                            add with value "10411 trace name context forever, level 1"                                                               fixes int-does-not-correspond-to-number bug                  NO                                                          10411 trace name context forever, level 1          B          1
event (10629)                            add with value "10629 trace name context forever, level 32"                                                              influence rebuild online error handling                      NO                                                          10629 trace name context forever, level 32         B          1
event (10753)                            add with value "10753 trace name context forever, level 2"                                                               avoid wrong values caused by prefetch; note 1351737          NO                                                          10753 trace name context forever, level 2          B          1
event (10891)                            add with value "10891 trace name context forever, level 1"                                                               avoid high parsing times joining many tables                 NO                                                          10891 trace name context forever, level 1          B          1
event (14532)                            add with value "14532 trace name context forever, level 1"                                                               avoid massive shared pool consumption                        NO                                                          14532 trace name context forever, level 1          B          1
event (38068)                            add with value "38068 trace name context forever, level 100"                                                             long raw statistic; implement note 948197                    NO                                                          38068 trace name context forever, level 100        B          1
event (38085)                            add with value "38085 trace name context forever, level 1"                                                               consider cost adjust for index fast full scan                NO                                                          38085 trace name context forever, level 1          B          1
event (38087)                            add with value "38087 trace name context forever, level 1"                                                               avoid ora-600 at star transformation                         NO                                                          38087 trace name context forever, level 1          B          1
event (44951)                            add with value "44951 trace name context forever, level 1024"                                                            avoid HW enqueues during LOB inserts                         NO

Hi Loukas,
Your message is not well formatted so you are making it harder for people to read. However your problem is that you have 3-4 users of SBWP with slow runtimes when accessing folders. Correct ?
You mentioned that there is a large number of documents in the users folders so usually these type of problems are caused by a large number of table joins on the SAPoffice tables specific to your users.
Firstly please refer to SAP Note 988057 Reorganization - Information.
To help with this issue you can use report RSBCS_REORG in SE38 to remove any deleted documents from the SAPoffice folders. This should speed up the access to your users documents in folders as it removes unnecessary documents from the SAPoffice tables.
If your users do not show a significant speed up of access to their SAPoffice folders please refer to SAP Note 904711 - SAPoffice: Where are documents physically stored and verify that your statistics and indexes mentioned in this note are up to date.
If neither of these help with the issue you can trace these users in ST12 and find out which table is cauing the longest runtime and see if there is a solution to either reduce this table or improve the access method on the DB level.
Hope this helps
Michael

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