Scaanned pdf to email text vahishes when email is sent
Using printer HP 6700 I scan a text document in pdf format to email. I look in outlook and the file appears. I add text to the email and send it. The email is received without the text but with the attachment. I look at the email just sent, and the text has also vanished. Using MS Outlook in office 365. I have reloaded all HP software. also Tried using different computer with no success. If I manually attach a scanned document the text in the email does not vanish. Outlook is verified as up to date. Recent change was to install new router - now ganged with a second Linksys router in a remote location. MS Community suggests I check with HP Community for suggestions or hopefully a solution.
Hello @Bob5555, Welcome to the HP Community, I hope you have a pleasant experience with us! I understand you're having an issue scanning directly into your e-mail using your HP Officejet 6700 Premium e All-in-One Printer, with you Windows 8.1 system. I'd like to help you with that. I need a little more information on how you are scanning to better assist you. When you are starting a scan, are you selecting the scan to e-mail function on the front panel of the printer? Or are you opening the HP software on your computer to start the scan?
If you are using the scan to e-mail app on the front panel of the printer, are you forwarding the e-mail once it's received in your inbox? If you are using the HP software to scan directly into the Outlook program, try saving the file instead and attaching it to a newly composed message, does that work? If this does work, download and run the HP Print and Scan Doctor, and let me know if you get any errors or messages. I look forward to hearing back from you, and working towards a resolution!
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