Scan OS X 10.9.4

Hi,
I have juts bought a new Mac (OS X 10.9.4) and now my HP Officejet 6500A will still print, but not scan anymore.
I used to use "HP Scan 3" for scanning, but this gives me the following error message now:
"HP Scan 3 kann aufgrund eines Problems nicht geöffnet werden.
Wenden Sie sich an den Entwickler, um sicherzustellen, dass HP Scan 3 mit dieser Version von OS X funktioniert. Möglicherweise müssen Sie das Programm erneut installieren. Installieren Sie vorher unbedingt alle verfügbaren Updates für das Programm und OS X.
Klicken Sie auf „Bericht“, um weitere Informationen anzuzeigen und einen Bericht an Apple zu senden."
Egnlish sumary: HP Scan 3 may not work with this version of OS X.
How can I scan on my new computer?
I am not very skilled in compters, so I would apprechiate detailed instructrions on what to do exactly.
Thanks,
Alex

I'm having the same issues. Soon as we did our last update on Mac I can't scan

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